Bob Penkhus Mitsubishi

I have bought many cars from various dealerships and was very impressed with the dealership as a whole! Online Experience: When searching for a car, I always start with the website, which is the doorw very impressed with the dealership as a whole! Online Experience: When searching for a car, I always start with the website, which is the doorway to my experience at a dealership. One thing that lured me here versus other Mitsubishi dealerships like Skyline up north, is that every car had actual photos posted. Not only that, the photos were all taken in a strategic order in good lighting showing of all the primary aspects of the car. Secondly, the website was easier to navigate and had helpful tools to research and estimate multiple financial options. Responsiveness/Initial Contact: I submitted an estimate for trade in on the weekend and got a call from Brian to discuss options Monday morning. Brain was very courteous and we were able to get a baseline path forward which was further discussed via text throughout a couple days. This method of communication was extremely helpful for me and my busy schedule. Brian and Jacob: Brian came out of the dealership when he saw me pull up and greeted me with a smile on his face. He had the vehicle I was intending to buy out front and ready to go. He showed me the car, introduced me to some staff members, and quicky got me in the driver's seat for a thorough test drive. Having researched the car, I was able to verify that Brian knew his stuff and was spot on with all the information and details about the platform and difference between trim models. He even showed me things I wasn't aware of. I can't tell you how refreshing it is to have a sales person that actually knows their products inside and out. This was a win for me. After deciding what vehicle I wanted, I started working with Jacob, who helped get paperwork and financial stuff figured out. He was very kind and helpful. Both Brian and Jacob had great customer service and made the purchasing process enjoyable and fun with witty jokes and playful banter. Manager: I actually got to meet and discuss options with the floor manager, Megan. This was nice to experience because almost every time I go to a dealership, I never get to speak to the manager and have to talk to a salesperson to barter with and get permissions. Megan was there during our discussions happily working with me on what I wanted making sure I was taken care of. This level of management interaction was a first for me and something I think more dealerships should adopt. Most managers hide and don't seem to care about you until you bought the car. Megan showed she cared up front before a purchase was made. THANK YOU. Purchase Experience: Purchasing a car is always lengthy. One key factor to this experience was that the customer service made the experience more enjoyable. They had snacks, water, coffee, jokes, and charismatic personalities. I didn't feel pressured, I was able to work with them on deals until I found just the right one that I was comfortable with. This was an experience I won't soon forget and I highly recommend visiting Megan, Brian, and Jacob if you are looking to get into a new Mitsubishi! More

Considerate, always helpful and mindful of the work they are servicing and completing for customers. are servicing and completing for customers. More

very easy to make a service appointment and very helpful and easy to do business with, The staff is helpful and profesional and easy to do business with, The staff is helpful and profesional More

Clean, friendly, provides refreshments while waiting. Always very helpful. Will go back again when needed. Always very helpful. Will go back again when needed. More

This was our first experience buying a car, Brian and Chris made it a wonderful, painless experience! Chris worked extremely hard to get us good financing options and Brian walked us through the entire p Chris made it a wonderful, painless experience! Chris worked extremely hard to get us good financing options and Brian walked us through the entire process painlessly and very attentively. We never once felt we were being "poached" or taken advantage of. Really appreciate everyone there! Also, just a little shout out to Jackie who was fun to talk to! More

Supper helpful, kind understanding. They have outstanding service skills willing to go all out to make sure you get the deal that works best for you. They have outstanding service skills willing to go all out to make sure you get the deal that works best for you. More

Very nice experience, was very happy with the Inventory and options given to us and the time and care in making sure we found the right car and financing and options given to us and the time and care in making sure we found the right car and financing More

Jacob went above and beyond to accommodate us for the delivery of the vehicle. The process was the best buying experience I have had to date. delivery of the vehicle. The process was the best buying experience I have had to date. More

They really take the time to work with you so that they can give you the best deal possible. Love you guys. can give you the best deal possible. Love you guys. More