Bob Steele Chevrolet - Service Center

Bad Experience. I am here still waiting for a shuttle. I dropped my car off yesterday at 9:30 a.m. never heard back from the service dept. I called and finally someo I am here still waiting for a shuttle. I dropped my car off yesterday at 9:30 a.m. never heard back from the service dept. I called and finally someone answered they said my car was done but they are closed now. Oh well right ? They left me stranded. When I bought the new car i paid for some add on which one of them is a car rental, they never offered me. I am elderly woman with health issues and left me without a car or a way back to pick up my car. I had a doctor's appointment but now I can't make it on account of service techs at bob Steele. They just have excuses. Also, they never found the problem I am having with my vehicle that I bought 5 months ago NEW! The service rep Sage was useless. He knew I was calling him but never answered. What is wrong with customer service now days?? I will never buy another Chevy or go there again. Warning to you. I believe the Sales and service dept are in cahoots together in being deceitful, shame on them. What a bad experience! Oh, the reason I went to bob Steele in the first place on account they had a sale ad for a malibu but after i got there they said it was a mistake. hmm.. I am elderly woman and felt I was pressured to buying a more expensive car and with problems they don't fix. Very deceitful dealership. Their rating at BBB is really awful and very bad reviews on dealerrater.com and Facebook. I wished I would have looked them up before buying there. ah 28 hours later finally got my car. Bob Steele do better! More

I had this coupon printed today: Bob Steele Chevrolet, Inc. - 2800 W King St, Cocoa, FL 32926 6-Quart ACDelco GM OE dexos1® Full Synthetic Oil Change and Tire Rotation on most vehicles $79.95 *Tire bal Inc. - 2800 W King St, Cocoa, FL 32926 6-Quart ACDelco GM OE dexos1® Full Synthetic Oil Change and Tire Rotation on most vehicles $79.95 *Tire balancing, tax, and more than 6 quarts of oil extra. Excludes diesel engines and Corvettes. See owner's manual for specific oil grades recommended by vehicle model. expires: 10/17/2023 I made an appointment for 11:00AM Expected a Bill for $79.95 plus tax. Got a bill for $ 90.24. I got my 2020 Colorado back at 12:47PM. Do the math, a $79.95 coupon does not come to $90.84. My last oil change, the total was $81.41. Witch was great. I expected a little more, they honored their coupon and then some. Bob steel has lowered themselves to using false advertising to get customers. The coupon says it includes a tire rotation, which did not happen and they did not even check the tire pressure. Dustin my service writer was great and did what he could. To surmise Bob STEEL Chevrolet is not even honoring their own coupons and I would not recommend them for service at all. More

Horrible service department! Agreed to quoted price & then it was over $200 more when I picked it up on a Thursday night, barely drove it over the weekend & Monday morning truck Agreed to quoted price & then it was over $200 more when I picked it up on a Thursday night, barely drove it over the weekend & Monday morning truck threw the exact same code. Opened it up & found a wrench was left inside & when the tech shut the hood the wrench bent the engine bay. Sent pics to service advisor & he never responded. Fixed it myself for less than half of what they charged me. Shameful. Will NEVER bring another vehicle here. More

Excellent service, got to my car very fast, diagnosed the issue and repaired as quick as possible. They explained to me everything being done and why it got that way and what needed to be done to be repaire issue and repaired as quick as possible. They explained to me everything being done and why it got that way and what needed to be done to be repaired. very nice waiting area, great coffee. Andrew and Sage were very communicative with me and reached out in person or text throughout my visit. even though I was there for 4-5 hours, I knew where they were in the process throughout the repair, I did sneak off to Sams for a few hours. More

I purchased a used car in 12/20 on the very next day it wouldn't start. The alternator needed to be replaced and the on board computer had to be reprogrammed. Since then both of the control arms had to be wouldn't start. The alternator needed to be replaced and the on board computer had to be reprogrammed. Since then both of the control arms had to be replaced, alignments had to be done numerous times, the compressor had to be replaced, the condenser and the evaporator have to be replaced, the moon roof was damaged, the check engine light will not turn off, the traction control is not working, a sensor on the block causes it to shift roughly AND customer service will offer at most 100 dollars off an over $5,000 cost for repairs. Not only that they want 3300 dollars to just fix the a/c issues when right down the street quoted more than 1,000 dollars less for the same jobs. The shop manager continues to apologize for all that has gone wrong on the car, but after promising to look into it, he never called back despite 2 voicemails. Upon finally getting a hold of him, he pretty much said, "I apologize for all that you're going thru," but too bad. There was a check mark on my diagnostic sheet and that told him he already resolved the issues. HA! He still has yet to send me the Diagnostic information he promised to send. An oil changed took 3.5 hours because the person I was dealing with went to lunch and I couldn't get my car until they came back. Upon the last visit, my car sat at the end of the car wash for over 45 mins. even after I asked to get my car and leave. STAY AWAY FROM STEELE CHEVROLET. More

Twice I’ve made an apprenticeship for service. Twice I’ve been put off due to then not getting it going and instead lie to you and delay you. Now two weeks later and I was told they will get it do Twice I’ve been put off due to then not getting it going and instead lie to you and delay you. Now two weeks later and I was told they will get it done as soon as one part gets there next day but then call said part not there called back there are other cars ahead of you now and all parts there delay delay lie lie Last time it was in they scratched the fender on passenger side and I didn’t say anything but you can clearly see it from the fender cover they used had something on it. Don’t care because it’s been two weeks and still not done. If you are counting on them to get it done or processed go to another dealer the number two rated is in Melbourne not the 65th 2 1/4 star rated dealer for everything especially service they just don’t care More

Worst customer experience. When I pulled up to the dealership for service they were disrespectful and too aggressive. They also lied about work that was done on my vehicle. When I pulled up to the dealership for service they were disrespectful and too aggressive. They also lied about work that was done on my vehicle. More

I took my car to have the cruse control and windshield wiper motor fixed. It took 3 days to fix the cruse control and a week and a half to find a windshield wiper motor and controller. With an appointment wiper motor fixed. It took 3 days to fix the cruse control and a week and a half to find a windshield wiper motor and controller. With an appointment, this hour and a half job took in-excess of six hours, leaving the steering wheel, arm rests, and carpet covered in grease. The wrong screws were used to put the housing back together and a cover is missing from one of the windshield wipers. When operating the windshield wipers, the only cover eighty percent of the windshield. More

GO SOMEWHERE ELSE. The entire serve department has No Sense of Urgency. I live in Titusville and this is the nearest Chevrolet Dealer for servicing my 2019 Suburban. Fi The entire serve department has No Sense of Urgency. I live in Titusville and this is the nearest Chevrolet Dealer for servicing my 2019 Suburban. First time I was there it took almost 8 hours to cut a key for the suburban. I talked to the service manager and negotiated a free oil change for the delay in getting the key. Big mistake, over 3 hours for a simple oil change. Tired to sell me a deluxe 60,000 service. Almost $800 for brake fluid exchange, transmission fluid change, air filter, cabin filter, fuel cleaner. Overpriced unneeded work. It was my last visit to Bob Steele. Boniface-Hiers in Melbourne my next try. More