Bob Thomas Ford

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Bob Thomas Ford:
I drove to Hamden CT. from ATLANTA GA. to spend some time with my family. On the way to Hamden, I discovered A unuasual noise in my vehicle. as soon as I got to Hamden I took my suv to BOB THOMAS FORD
to have them chack out the noise. I was unde the imperssion that I would have to wait A day or so to get them to check the noise out . Not
only did they take my vehicle in right a way & correct but the service
manager brought to my attention some other things that need fixing which he did. I was very pleased that I took my suv to them.other wise I would'nd have known about the other things needed addressing.The next time I drive my car to HAMDEN CT I'm going to take my vehicle to BOB THOMAS FORD just to get it all checked out Thank You All at BOB THOMAS FORD. CHARLER STEVENSON

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Bob Thomas Ford:
The dealership goes the extra mile when it comes to service. I've been dealing with them going on 6 years and I've found that they are honest and try to geniunley help in any way they can. When my Taurus broke down, they not only dropped me off at work, the picked me up and went over my options for service when work was through. I ended up buying another car from them as they were so nice to me in the first place.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bob Thomas Ford:
bad service and just a bab dealer run for it this is ford at its wost

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Reason for Visit: Service

I recommend this dealer: No

My Review of Bob Thomas Ford:
About a month ago I brought my 06 FEH in to the dealer for a warranty repair on the E-Brake. I had noticed that it no longer worked at all, and I could pull it up well above the normal range of motion. After I picked the vehicle up from being fixed, I immediately noticed a squeeking noise coming from the rear of the vehicle. I brought it back to the dealer who told me I would need to re-schedule a day to be without my vehicle again and leave it for them to look at. I was already pretty annoyed at this point since they handed me my vehicle back with a different problem than what I brought it in for.

After my second trip to the service department, they explained they had knocked a brake cover out of alignment when they were fixing the e-brake and it should be all set now. They still could not explain how they gave me a vehicle back that they had broken something else on without fixing it.

On my drive home, I turned left...and guess what, a loud grinding
squeeking noise resnoated from the rear of the vehicle. I drove back to the dealer, who then once again explained that they had other scheduled repairs, and I would need to bring the vehicle back. Once again, they had given me my vehicle back with a problem.

It went in a third and final time, where the department was rude to me and told me I was making up the problem, because the couldn't find it. I took a drive with the technician who stated that that sounded like a brake problem, however he had to ask the manager to put it up in the air...guess what...the manager said that there was no problem.

I am taking my vehicle to Mantilia Motors in West Haven...maybe they will be a bit better

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