Bob Tomes Ford - Service Center

Very Poor Customer Service Service department is horrible. Terrible service and care for customers. Please save yourself the time and money and go somewhere else. From phone eti Service department is horrible. Terrible service and care for customers. Please save yourself the time and money and go somewhere else. From phone etiquette to follow up, Bob Tomes is far below average. I've had 2 very bad experiences and will not have another one because I will take my business and purchase of 2 more vehicles to another dealership. More

Service Review only Waited 7 days for a service apt. Finally dropped car off on day 1. Day 3, I call and they tell me they MAY be able to have someone look at it. Really? Waited 7 days for a service apt. Finally dropped car off on day 1. Day 3, I call and they tell me they MAY be able to have someone look at it. Really? I get it, they are busy but why take in cars that you can't service in a reasonable time? I felt they were greedy. I can't do without a car when it is sitting at the dealer day after day just waiting. Finally told me I needed a part with a 3-day order time. Today is day-7 and they still haven't called. Bad service all around. More