My wife and I were expecting twins at the time and needed to get rid of our Subaru Outback - we were targeting Honda Odyssey and Honda Pilot.
We ended up getting paired up with Timothy Mclean, and he was very friendly, laid back and knowledgeable. Initially, we test drove a used Pilot and a new Odyssey and Tim let us take our time, he sat in the back and provided specs on the car and associated features when we asked questions, but otherwise was not overly 'salesy.' After driving the two we decided that we wanted to go with a USED Odyssey and provided Tim the details. We also explained that we wanted to try the seating configurations with all the car seats and Tim informed us he had a Odyssey that was coming off 3 year lease that just arrived and would be available to test drive in a couple days. Tim actually offered to bring the car over to our house so we didn't have to worry about bringing all three kids to the dealership for the test drive.
Tim showed up at our house with the 2011 Odyssey and it was exactly as he described. We loaded up our two year old and both of our two month old twins and tested all configurations. Tim offered to unload one of the seats and reviewed all the seating configuration options and related features. We took a LONG test drive and my wife was very impressed with the vehicle.
Once we were ready to buy we did have to go through the typical dealership process, sales manager, sales rep, finance, and all tha back and fourth. We were trading in our Subaru so that added a layer of complexity. It was not the best part of the who experience, but it was by no means terrible. Tim ended up fixing a few things I pointed out with the car before we picked it up and everything worked out great.
Tim did a great job of keeping us comfortable and relaxed during the process and would definitely use him again if we buy another Honda. The service department has also been great, we had an issue with the battery and they covered ALL the work, replaced the battery and serviced the vehicle for nothing included a shuttle home and a shuttle to pick up the car.
I Recommend This Dealer:
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