Rick was very knowledgeable and very instrumental in completing the sale. I couldn't be happier with the overall experience. The dealership is beautiful, the people are very kind and not overbearing whatsoever, and the inventory is impressive and very reasonably priced. Kudos to all!

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I am very happy with my experience at Boch Honda, and my sales advisor Tim McLean was excellent. I believe exceptional would be a more appropriate description. I appreciated his understanding of my situation with my trade in, and the process, and transition was very simple.
I am very pleased with the outcome of this entire transaction, and I would highly recommend this dealership, and the guidance of Tim to anyone in the market for a new vehicle.

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I purchased my 2008 Honda Pilot at Herb Chamber's Honda in Burlington,MA because it was the closest dealer to me. I started having routine service performed at Boch Honda in Westford, MA when they opened as it was significantly closer. However, this dealership continues to recommend service that is of questionable need and sometimes outright unnecessary. Each oil change comes with an additional charge of $1.00 to "top off" the WW fluid reservoi. This charge is, according to one service advisor, "standard procedure." However, prior to the last two oil change visits, I topped off the reservoir to maximum and was still charged the $1.00 until I complained. They always seem to recommended that the tires be rotated when this is not necessary. It is done on a regular basis for no charge where I buy my tires. My point is that Boch Honda and Boch Automotive has many dealerships. If this is "standard procedure" on small items, I would believe the same policy applies throughout the Boch auto empire. I am in the market for a new Honda for my daughter. I know where I will not be shopping.

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Good old fashioned customer service is alive and well at Boch Honda West!
Tim McLean, my sales consultant, gave me the experience that we all want when shopping for a new car; that I'm a pretty important person that wants to be treated with honesty and respect. Tim did that from the get-go and throughout the process of my purchase of a new Honda Civic.
I was made to feel that they wanted me as a customer, especially since I am very local to the area, and would do whatever it took to make that happen even though I had very aggressive pricing from other dealerships.
Tim and all support staff that I interacted with, pre and post sale, were very appreciative of my business and I am looking forward to a long term relationship with Boch Honda West

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Tim did a wonderful job presenting and explaining the car I was interested in buying....a Honda CRV. He did not use high pressure tactics, but was forthcoming in fully answering the questions I had. Car dealerships should try to hire and retain salespeople with Tim's personality and temperament.. Overall, I give him an A+ rating.

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The sales consultant, Timothy McLean, and the dealership staff put me at ease during the sale process. There was none of the intimidating high pressure tactics. They worked with me while knowing that I was considering another Honda dealership and other make vehicles.

Their pricing was consistent with my vehicle pricing research. It took little effort to settle on the vehicle price and my vehicle trade-in value. I am very pleased with the experience.

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Went in to look at a used Odyssey after looking around for quite a while and having a negative experience at another local dealership. Boch is an example of how a dealership should run. From the experience online with Amy to the sales and test drives with Erin and closing the deal with Tom and Merlin. Their pricing is very competative or I wouldnt have gone in. Ended up getting a cleaner, lower milage van then I had originally gone to look at. Will definetly buy another car from Boch!

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I was undecided as to what car I wanted to purchase when I got to Boch Honda. I had looked at several other makes and was still in the information collection stage. Tim McLean spent the time to show me the many features of the Accord without high pressure tactics. Because I could relax and concentrate on my real reason for being there, it was easy for me to make the decision to purchase. Tim actually treated me with dignity. He is an expert and as such he walked me through available features to set me up with the perfect car for my wants and needs. Boch Honda has an extensive inventory which also helps. I look forward to a longstanding relationship with Boch Honda and Tim Mclean.

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I went to Boch to investigate the cost of a lease of a Honda Civic for my grand son who was in dire need for a replacement vehicle.My contact as I went into the dealer was Rebekah Martinez.I explained to her that I was there to see if there was a lease on Honda Civic that was comparable to that being offerred by the Boch Toyota dealership Norwood Ma for a Corolla.She relayed what I told her to a senior sales person who worked up a price list for three optons for leases on a Civic 2013. I tried to contact my daughter to relay the information to her
but she was unavailable.While I was there i told Rebeckah that I was considering trading in my 2007 Accord for a new vehicle (Accord or CR-V).She arranged for me to get quotes for both vehicles. Since I could not contact my daughter concerning the details of the Civic lease I made an appointment with Rebekah to return the next day after contacting my daughter.

I returned on the next day and told Rebekah that my daughter had been out the previous night talking with another dealer who she had previos
dealings with and had signed a lease with them.I told her that I was interested in purchasing a CR-V based on the quotes I was given yesterday.After a small adjustment in price I agreed to buy a 2013 CR-V. Since a vehicle with the color I wanted was in stock,
the dealership proceded to complete all the paper work necessary for me to take the vehicle home that afterrnoon.During that time Rebekah continously checked all the documents and identified any errors that she found. She kept me informed of progress through out the process and occasionally returned to engage me in short conversations to helpmake the afternoon pass more quickly.

It was a job well done and reflects well on Boch Honda West

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Thank You Tim for all of your help and for taking your time to answer all of our questions. We are very happy with our new purchase. We would definately recommend you and the dealership to family and friends.
Thanks Again
Jill Deschamps and Brian Lariviere

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