I know the people of Bolles,and have purchased several vehicles from them over the years.
They know me and meet all of my expectations. I am nearby and can always count on them to care for my needs.

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Part 2 of review--Vehicle work was suppose to start Monday-29 April,2013- I waited and called early afternoon on Tuesday- I was told it would be a couple of days work time required as soon as they figured out what parts had to be ordered. Not reading too much between the lines, the conversation was telling me they knew there was a problem, but had not even looked at the vehicle yet. They said parts to be ordered that afternoon, a day and a half after the work was supposed to be started. I was not too happy, but the vehicle was at the repair shop. I like the dealership-my buying experience was quite enjoyable, but there should be a way the customer is notified about a problem and not the other way around. I have and will recommend this dealership to my friends.

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Brought in jeep for 42,000 mile service--oil change and check on a recurring/ previously fixed noise problem in the rear end. I dropped the vehicle off at 8:15 a.m. on Thursday, 25 April. I called 6 hours later to find out the status on my jeep and was told that there was indeed a problem with the rear end. However, they would not start any work on it until the following Monday. I had the option of leaving the vehicle or returning it Monday. I left the vehicle. I was asked if I needed a loaner car, which I declined. I think it would of been more proper if I received a call from the service department when they found the problem. I have another survey to answer after the work on Monday.

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I brought my 2008 Jeep in on 25 April for a 42,000 mile service--oil change-- and recheck a noise problem in the rear end. Dropped it off at 8:15 a.m.- I called the service department 6 hours later to find out how it was going. I was told there was a recurring problem with the rear end--however, no work would be started until the following Monday due to parts ordering etc. I was asked if I needed a loaner car which I did not. I was told my options were to leave the vehicle or pick it up and return it Monday. I left the vehicle.

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The reason for my visit was to have my oil changed and my van was making a squeaking noise. When I brought it in they changed my oil and then came and said my vehicle was ready. I asked them what was making the squeaking noise, they said we did not check the van for the noise. I told the service writer, that was the purpose of my visit. I told him I thought it might be the brake pads, so he went to the garage and had the mechanic take a look at the pads and he said that they were alright at this time. Then proceeded to tell me that the mechanics did not have anymore time to look at it today, even though that was the purpose of the visit. He said that if the noise got worse to come back, but I was all ready at the dealership why couldn't they have not fixed it at that time. Very frustrating!!!

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First time was ok when they fixed small stuff. 2nd time horrible. Wanted new pads and rotors because of sqeauling and grinding. Did not replace. They only cleaned and sanded pads. And told me they were at 60 percent. Which means I was sold a car that wasnt at 100 percent. And if im not mistaken thats against the law. And then proceeded to tell me sqeakin is normal. Ive owend a lot of cars and never herd anything so ridiculous. Not only did I waste my gas in both cars I added more milege on them and wasted time driving there and not having my car for 2 days. To only not Have the problem fixed. I get its under warranty and you guys try not to spend money to fix unlesd it comes out of the customer pocket. But the car Is only 30 days old. And the things that need to be a 100 percent when buying a vehicle new or used is tires and breaks. So now I have to go and have them rwplaced and pay god knows how much. So I am not happy. JJ and rhe finance dept were excellent. But your service team sucks. I woild reccomeend to buy the car there but not get serviced. Depending how much it will cost me out of pocket I mig. Contact a lawyer to get reinbursed for it being fixed and for gas and time. I live in manchester and it takes about 45 min to get there and back. Im hoping they say the tires are ok and I dont have to replace Them. So please feel free to forward this to Tom and who ever else

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My 2006 Chrysler 300 was taken in the morning I phoned. I had a diagnostic call by time I walked into my house. Was called just before noon, stating car was ready. This was AWESOME!! Bolles has definitely kicked their customer service up more than a notch or two, which is extremely important these days. Also, I felt very comfortable having to walk into Bolles Parts & Service area, being a woman in an all male dept. Thank you for an OUTSTANDING, PROFESSIONAL YET FRIENDLY EXPERIENCE!!
Respectfully,
Jacqueline Woronecki
snow2cycle@yahoo.com

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I had A wonderful Experience with all of you.Very kind and helpful,Not pushing like other dealers. You helped to get my first time ever credit,and worked with the bank for me. Thanks to all You Guys!

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I brought my car in for warranty and the service department lied about tightening a seal that can not be tighten. They then called multiple times to say the car was all set, which it wasn't. When I finally went into pick the car up, they verbally said that it was all set, which included ordering parts, but the repair order said that no problems were found and that nothing was done to the vehicle. They insisted of having me sign the repair order so that I would have been left high and dry. Very unprofessional and tasteless and shady to say the least.

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I went to Bolles thinking I wanted to support local business, stay driving a "American assembled" car with the New Dart. When I spoke with the Sales person he made it seem like I came to the right place to purchase a car that gets 30+ mpgs on the highway and I could be out the door under $20000-WRONG! I wasted my time driving a car that I was under the impression that it would have all these amazing dealer rebates but when I went to sign they were $4000 over my budget and were not even willing to show me another Dart that was in my price range. I received no call back after canceling my down payment check.

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