Bomnin Chrysler Dodge Jeep Ram - Service Center

I never come back to this place i take my truck because is leaking i they left outside under the rain is leaking i they left outside under the rain More

Vladimir Rivas excelente vendedor de Planet Dodge. Es el 2 vehículo que compro con el. Gracias Planet, mi casa para mis vehículos y siempre con Vladimir Es el 2 vehículo que compro con el. Gracias Planet, mi casa para mis vehículos y siempre con Vladimir More

Worst experience I’ve ever had. I’d rather drive an hour to Alfa in Fort Lauderdale where they treat their customers like platinum. I can only speak about the service department an I’d rather drive an hour to Alfa in Fort Lauderdale where they treat their customers like platinum. I can only speak about the service department and how unorganized / disrespectful they are. This was my first time coming to this dealership. I usually always go to Alfa in Fort Lauderdale but I thought because I just needed one tire changed, I can go a couple miles down the street. I wanted to get one tire replaced because it had a nail too close to the sidewall. They told me it would be done in an hour hour and a half that they have two of those tires in stock. Two hours later they text me saying they don’t have it in stock and they want to go get it from another source.( The car has been sitting for two hours so far) I asked them to take $100 off the final price for wasting my time. I thought that was reasonable and fair. I get a text message saying that the service manager is able to only do $25 off which is extremely disrespectful. I missed two meetings because they don’t have a loaner car program and they rely on third-party Uber‘s that cancel the trip shortly after it’s been submitted and then they ask you to call the dealership to schedule another Uber for yourself. (ended up buying my own Uber because they never pick up the phone in a reasonable amount of time ) Really poor operation they have going on here. They do not have their xxxx together here in the service department. I asked the service manager if he knows what his mission statement is and he told me he does not know what it is and he doesn’t follow it. He refused to come to an agreement where it is mutually agreeable and fair. I asked him if he can do $100 off or free tire at this point because it’s 4 PM now the car has been here since 8 o’clock in the morning.(ended up being 60$) I suggest that you give me something towards an oil change when I come in next time. He said I can do 50% off. He refused to put anything in writing (because he said he will remember) If it’s not in writing it never happened which he had trouble comprehending. He told me he didn’t have time when I told him it’s only two sentences and a signature but yet he still having this conversation with me so he has plenty of time. He’s not that busy. Earlier I also tried to call the general manager and to speak with the service manager but nobody would pick up the phone everybody was just transfer me around clueless. I guess they don’t have at least five minutes to pick up the phone but then waste over five hours of somebody’s time. Jorge The service manager is clearly in the wrong business if he cannot provide fair customer service and does not even follow his mission statement which he repeated he doesn’t know what it is and does not follow it. Carlos the general manager never called me back I’m sure he didn’t even get the notifications that I called because of poor communication & work ethic in the dealership. I have also communicated this with Corporate and they will be in touch and created a case. The dealership is a stain on the brand. More

Excelente servicio de parte de Planet, desde que llegue el sr Vladimir Rivas me ayudo a conseguir el auto que buscaba desde un principio. Me ayudo a solventar mi situación eficientemente para yo no perder el sr Vladimir Rivas me ayudo a conseguir el auto que buscaba desde un principio. Me ayudo a solventar mi situación eficientemente para yo no perder mi tiempo y poder resolver mi situación. Además que me termine llevando mi carro soñado. Gracias Vladimir y al equipo de Planet, por tan excelente servicio. More

I really appreciate the help to make my best decision. So nice and committed to do a great job. You guys are amazing!! So nice and committed to do a great job. You guys are amazing!! More

I went in for service with Marlene, and she was excellent. She kept me in the loop with my vehicle’s service status. I recommend Marlene as a service advisor. excellent. She kept me in the loop with my vehicle’s service status. I recommend Marlene as a service advisor. More

Excellent customer service, and attention to detail. Mr. Bibbo is a class act. Made the whole experience simple and fast. We appreciate you. -Zuny Bibbo is a class act. Made the whole experience simple and fast. We appreciate you. -Zuny More

Absolutely NOT! I dropped my Dodge Durango to be repaired (shock replacement and wipers) it took 5 days before a mechanic would even take a look at it, four days later still they haven’t received the parts a (shock replacement and wipers) it took 5 days before a mechanic would even take a look at it, four days later still they haven’t received the parts and cannot tell me when I should expect my car back!!’ NOTE they did not even approved me for a loaner, after Six years of doing business with them!!!! More

So this is my first review EVER, on anything in my life. The service side of this dealership us absolutely despicable. I get better customer service from the dog xxxx I just stepped on. I have been trying t The service side of this dealership us absolutely despicable. I get better customer service from the dog xxxx I just stepped on. I have been trying to get $4,000 service job done with them for 3 days. Who knew giving away money would ever be this hard. After the 3rd day of trying to speak to some one I got through. Then transferred to parts. Then once I got to parts, the employee that picked up the phone purposely put me on Hold for 20 more minutes until the place closed. So he wouldn't have to speak to me. I was already on hold for over an hoour. Holy xxxx this is insane. If I had a working car I would go over there right now and raise xxxx. More

Muy complacido, brindan un excelente servicio, rápido, profesional y con una calidad incomparable. 100 % recomendado. Si están buscando un buen carro ya saben donde encontrarlo. Otro cliente complacido. profesional y con una calidad incomparable. 100 % recomendado. Si están buscando un buen carro ya saben donde encontrarlo. Otro cliente complacido. More