Read Reviews Borcherding Buick GMC

Borcherding Buick GMC

Borcherding Buick GMC

9737 Kings Auto Mall
Cincinnati, Ohio 45249


Sales: (513) 677-9200
Service: (888) 804-8299
Parts: (888) 268-3174

Borcherding Buick GMC
Manufacturers: Buick, GMC, Pontiac

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  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.7

24-Month Rating

based on 99 reviews

4.8

4.8 out of 5

135 lifetime reviews

Borcherding Buick GMC

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Certified: Borcherding Buick GMC

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Borcherding Buick GMC has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Borcherding Buick GMC

Borcherding Automotive in Cincinnati, OH has been serving the automotive needs of friends, family and neighbors for 36 years.

We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.

Our Location

Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 10:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

Cable TV Shuttle Service
Children's Play Room Television
Customer Lounge Area Vending Machines
Express Service After Hours Drop-Off
Free Coffee Free Loaner Cars
Free Drinks Parts Store
Free WiFi Free Carfax Report

gambrepm
4/28/2013 12:34:32 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve CampSteve Camp
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Borcherding Buick GMC:

Dealing with Steve and this dealership is as good as working with your family. He provides 100% professional, friendly service as well as the comfort of a family member taking care of you. No pressure, and just what you are looking for.

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jlbutts
4/22/2013 6:47:51 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve CampSteve Camp
Service  Department Service Department
Vic HanesVic Hanes
Mat  SwartzMat Swartz
  • Customer Service:

    4
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Borcherding Buick GMC:

I have always had a great experience with Borcherding with their service and with purchasing vehicles. Steve Camp is a great salesman and takes time to do things right. Matt Swartz also is always very helpful and trustworthy. Vic Hanes was also very nice and friendly with the financials. Kim even stopped to say hello. Borcherding dealership is like no other dealership I have worked with before. Way to go !

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hoppalong69
3/13/2013 5:06:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Keith ChildersKeith Childers
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Borcherding Buick GMC:

I just had the pleasure of working with Keith Childers on the purchase of a Buick Enclave. This was by far the greatest dealership and sales person I have dealt with in my many years of buying cars and trucks. At no time did Keith pressure call me but he provided me time and space in arriving at my purchase decision. I have actually felt comfortable after this purchase which is a rare feeling for me. He was quite informative during the transaction period. Keith's follow thru regarding the actual sale and following questions/requests were outstanding. I would highly recommend Keith Childers to my family, friends (or even strangers!) as a great salesman who would meet their new car buying needs to the best degree.

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agcarter
2/15/2013 7:28:54 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Keith ChildersKeith Childers
Derek  OgletreeDerek Ogletree
  • Customer Service:

    4
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.2

My Review Of Borcherding Buick GMC:

This is my first new car in 12 years. I knew what I wanted and when I wanted it. Keith worked hard to satisfy my needs. He know the vehicle inside and out. He answered all of my questions and where there were questions, he got answers. He maintained contact with me during the off times but so much that he was a nuisance. When it came time to complete the sale, Derek was thorough in his explanation of the associated paperwork.

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dphillips5
2/13/2013 4:39:50 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Fred HiudtFred Hiudt
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Borcherding Buick GMC:

Purchased a used Tahoe from Fred Huidt in January 2013 and the experience was great. The only part of the process that was frustrating was the price negotiations. We all want to win the negotiations.Sixth car purchased form Borcherding. Still like the place!!

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Vicki Aylmore
1/31/2013 1:47:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Keith ChildersKeith Childers
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Borcherding Buick GMC:

Keith really made the buying experience very easy. He is very knowledgable. Upon pick up of the car, he took his time to explain all the features very well and answer any and all my questions.

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Shimala
1/13/2013 1:46:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve CampSteve Camp
Derek  OgletreeDerek Ogletree
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Borcherding Buick GMC:

This is the first time we have returned to a sales person with a specific dealership, because we now have a relationship with Steve Camp. He is very thorough and knowledgeable.

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Rcrider
11/24/2012 10:17:48 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve CampSteve Camp
Derek  OgletreeDerek Ogletree
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Borcherding Buick GMC:

Professional, Polite , Sales person was not pushy. Dealership matched the price of another dealership but did not beat it. that is why I gave a good review instead of excellent

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jschmidtgoesling
11/20/2012 2:17:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Steve CampSteve Camp
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Borcherding Buick GMC:

Steve Camp was very helpful and worked through all my questions. Great dealership and great service. i got a very fair price for my trade in,and the entire staff was helpful in the transaction. I would recommend.

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Lilpacie02
10/12/2012 3:13:53 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Service  Department Service Department
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    4
  • Overall Experience:

    2
  • Pricing:

    2
  • Overall Score:

    3.2

My Review Of Borcherding Buick GMC:

Everyone there was nice only thing is I WOULD NOT recommend buying a used car from them. There is an as is no warranty for a reason because they know it's not a reliable vehicle and they arnt gonna be responsible for it so they still sell it anyways. I bought a jeep from them and as soon as I got it it had broken universal joints and then a couple months later the transmission goes out. So I have not even got to enjoy my jeep due to the problems it had and I'm stuck paying for somethan that I can't even drive due to it being a bad vehicle. NO I wouldn't recommend shopping here.

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