Boucher Hyundai of Janesville

Hunter was very courteous very professional took care of the problem right away. Kept me updated with everything. Just an overall great experience. the problem right away. Kept me updated with everything. Just an overall great experience. More

I understand they moved to a new location but I was not informed of that when I made an appointment for work on my vehicle. I was 30 minutes late to my appointment because I drove to the other location and informed of that when I made an appointment for work on my vehicle. I was 30 minutes late to my appointment because I drove to the other location and realized when I walked up to the building they were no longer there. They still took care of my car when I arrived and said they gave me a discount which I appreciate. I think did try to leave after the work was “finish” but they had forgotten to change my light bulb when that was one of the things I had mentioned from the start. They then took my car back to fix it before I left and said it’s on the house. I was almost late for work that morning. I appreciate the time and effort they did to complete the job but if they paid more attention to detail I would have given this a 5 star review. More

Outstanding experience buying from the Boucher Hyundai Team. All were excellent to work with. The salesman, Tim, worked with us to make our experience a success. He was extremely knowledgeable on the car Team. All were excellent to work with. The salesman, Tim, worked with us to make our experience a success. He was extremely knowledgeable on the car we bought. More

Repaired what I needed and my oil change All very pleasant I will be happy to return pleasant I will be happy to return More

I purchased my car new from bouchet and have continue to bring it back because the service and the people have always been exceptional. bring it back because the service and the people have always been exceptional. More

They were so respectful of my time & very helpful Loved Elly she found my car for me Elly she found my car for me More

I was forced into buying a new car & not excited about it at all. My experience with Elly & the crew was a delight. I told them I was busy, it is cold & I really hadn’t wrapped my head around the whole pro at all. My experience with Elly & the crew was a delight. I told them I was busy, it is cold & I really hadn’t wrapped my head around the whole process. They respected my time & I didn’t experience the back & forth xx. Thank you again! More

The dealership was absolutely beautiful inside, Deijin was extremely personable and friendly! It was wonderful how up front and transparent it was. Found a great car for a great deal! was extremely personable and friendly! It was wonderful how up front and transparent it was. Found a great car for a great deal! More

It is always good here. Time wise and quality of work. I just was confused, the email I received for a work order had like 5 things on it, and it looks like they only did th Time wise and quality of work. I just was confused, the email I received for a work order had like 5 things on it, and it looks like they only did the tire change and balance? More

I had my first oil change with Boucher Hyundai on 2/2/2026 at 1pm and by 3:51pm my car was dead on the side of the road needing a tow from low oil pressure and a failed oil change. Background: I t 2/2/2026 at 1pm and by 3:51pm my car was dead on the side of the road needing a tow from low oil pressure and a failed oil change. Background: I took my car (2024 Santa Fe) in for an oil change, intermittent check engine light, and recall repair. They were pretty quick—I was out in about an hour and a half. I thought the dealer was nice, clean, bright, and people were friendly. About an hour later I was driving back home down a back road when my oil pressure light turned on and the car went into ‘limp’ mode. I wasn’t able to accelerate further and had to pull onto the shoulder and call for help. I was able to get it another half mile onto another safer road to sit without being hit. I called the dealer who sent a tow truck to haul it back to the dealer, which took about an hour and ten minutes in 23F weather and left me without a vehicle for the night. I filmed the sound of the hybrid engine before I left sounding like a diesel truck. The following day I had to reach out to the dealer, instead of them calling with any update, which I did after waiting until 11:30am. I was put on hold for 10 minutes and transferred four times before I could get an answer. Absolute amateur hour. The first person said it was nothing major, still had 2 quarts of oil, and just needed another oil change and driven again. When I spoke to someone later it had changed to just over a quart of oil remained—I still don’t know which is true. I’m told that the oil filter gasket somehow was pinched during the oil change causing it to leak and fail, which caused my issue. Neither a Service Manager or General Manager ever reached out to me or talked to me. I was offered no refund for the service that caused this mess, no free future service if I even wanted to go back, and no apology for the headache, waste of time, being stuck…nothing. I’m left with a beyond crappy experience and total fear this place has destroyed my engine and the next oil change will find metal shavings, and it will be a fight with them to fix. I asked about a borescope of the engine to confirm no damage and magnetic drain plug and was brushed off as unnecessary, despite the noise from the engine (and fact that Hyundai engines can be very, very finicky). They did tow my car back to the dealer and sent a shuttle driver the next day to take me back to them which I do appreciate but is also bare minimum—so bare I didn’t even have a loaner. The shuttle driver was the highlight of the experience—he was personable and made me feel the most at ease of any person I interacted with at the dealer. I purchased from Boucher Hyundai of Waukesha and I cannot say how much to absolutely avoid these dealers after this experience—it was as if it was just another occurrence to them. More