Bowditch Ford - Service Center

Joey want far beyond his duties to ensure our car was safe and that what I perceived to be a problem wasn't. All maintenance on my vehicle (Ford Tarus 2000) has been done by Bowditch Ford from the day I safe and that what I perceived to be a problem wasn't. All maintenance on my vehicle (Ford Tarus 2000) has been done by Bowditch Ford from the day I bought the car from them. Has always been absolutely outstanding. More

ALWAYS GREAT SERVICE AND PEOPLE. I RECOMEND BOWDITCH TO ALL MY FRIENDS. THEY ARE ALWAYS POLITE AND ON TIME WITH THE SERVICE THEY PROVIDE. IT IS A GREAT FEELING TO KNOW THEIR IS STILL SOMEONE THAT PROVIDES ALL MY FRIENDS. THEY ARE ALWAYS POLITE AND ON TIME WITH THE SERVICE THEY PROVIDE. IT IS A GREAT FEELING TO KNOW THEIR IS STILL SOMEONE THAT PROVIDES GREAT CUSTOMER CARE AND SERVICE YOU CAN DEPEND ON. More

Since I started using Bowditch for my service and repairs on my Explorer, both Heather and Corey have listened carefully and patiently to my service concerns and have kept me regularly informed on the status on my Explorer, both Heather and Corey have listened carefully and patiently to my service concerns and have kept me regularly informed on the status of my service or repair. Additionally, they seem to have the Customer's best interests at heart and they show AWESOME concern for my time and life schedule --- and providing the rental car when the part was not available the next day was OVER THE TOP !!! THANKS to you both --- ROBERT More

i bought my first Taurus from Bowditch in 1992, then my second in 2000, and it now has 165,000 miles onit. My next car will also be a Ford, and I'll buy from Bowditch because of the service department. I second in 2000, and it now has 165,000 miles onit. My next car will also be a Ford, and I'll buy from Bowditch because of the service department. I've seen other service departments on the peninsula because of my husband's and mother's cars, but Bowditch is by far the best. More

Positive attitude by service manager upon arrival set a good start point. Within an hour of dropping off car received a call about repairs. Without asking, informed repairs covered by warranty. Car read good start point. Within an hour of dropping off car received a call about repairs. Without asking, informed repairs covered by warranty. Car ready when promissed. Service manager review of repair provided necessary information and answered all questions. More

As a widow it's important to me to have a service department I can trust. My service requests have always been met promptly and courteously. By following my service manager's recommendations, I now department I can trust. My service requests have always been met promptly and courteously. By following my service manager's recommendations, I now have 223,000 miles on my Ford Tauras. It still drives like a new car and I've had no major problems. The confidence I have in Bowditch's service dept. gives me peace of mind. More

I have been purchasing vehicles from Bowditch Ford for some 15 plus years and the last 10 years have been working with Susie Perry, Dennis Cousin and Al Cusano and they are the big reason I keep coming ba some 15 plus years and the last 10 years have been working with Susie Perry, Dennis Cousin and Al Cusano and they are the big reason I keep coming back to Bowditch. They are professional and very fair in their dealings with you and are always available with any help or questions you may have about your vehicle. Also, they are as concerned about you after you have purchased a vehicle as much before you purchased the vehicle. They have make purchasing a vehicle a pleasurable experience rather then the old days where you came for battle whenever you wanted to purchase a vehicle from some other dealership. I feel that I am respected and appreciated for my dealing with Bowditch Ford by Susie, Dennis and Al. I am now waiting for my new F150 Truck to be develived in a few weeks. Susie, Dennis and Al keep up the great work you are doing and Bowditch Ford will continue to be #1. Walter Satchell, Jr. More

Buying a car from Bowditch is a very good experience. Outstanding staff, warm and friendly,and going out of their way to give one the most positive and productive experience possible. Respect and care ar Outstanding staff, warm and friendly,and going out of their way to give one the most positive and productive experience possible. Respect and care are very obvious and consistent. I would highly recommend others to buy their Ford vehicle here. I have been a Ford girl all my life and will never veer from that. I am actually passionate about my Ford Focus ( 2010). I had hoped this consistency was in the Service Dept also. It has not been that way for me in my two visits. Something has been wrong with my Sync since the beginning. I brought it in to be looked at. I came in and said I had an appointment and had mentioned the Sync problem. The young man at the counter even denied I made the apnt or told him the problem. Ummmm, how would I have known his name and come in at a specified time if I had not discussed the issue with him? He was rude and flat, and had absolutely no customer skills at all. The mechanic who looked at the Sync was very accomodating and pleasant. He took a lot of time trying to figure out what was wrong. It is not his fault he could not resolve this issue. It seems there is NO ONE who has been trained on Sync problems on site. It is not acceptable that the time has not been set aside to train the mechanics on an integral part of a Ford vehicle. To this day, my Sync is still not working properly. My second visit was for my first visit for an oil change and to get my tires rotated and the tire pressure checked. According to my Ford Advantage booklet, these are courtesy services for the first 7,500 mile visit. Now I will more than happily pay for services for my car. But when it is offered as complementary I expect that to be followed through. When the woman examined my car and asked me what I was there for , I told her. She abruptly told me I was wrong about the tire rotation and I would be charged. I informed I would have the service done elsewhere, based more on her attitude than paying for the service. I went back to the counter to drop off my keys, and told the man at the counter, showed him on the booklet where it stated the first visit benefits, and he concurred. Until I had to retrieve my car.Then they tried to charge me again for the rotation. It is the principle of the thing. I was very turned off at being put in the position of again seeming to ask for a "free" service, when this was the offer from the dealership. When I told the cashier how I would not return, she simply smiled and handed me my paperwork. It was a perfect opportunity for her to say she would get a manager and make sure I left happy. She did not. And no, it was not busy at all, she did have the chance to make this right. I love the sales staff and their professionalism. I am in love with my Ford Focus. But I will get my maintenance needs met elsewhere. Gave the dept two tries, I would not be so foolish to allow myself a third time to be disenchanted. More

Al and his team at Bowditch Ford always do a great job. I feel like I can trust them to service my vehicle honestly, promptly and at a fair price. A co-worker originally recommended Bowditch Ford for serv I feel like I can trust them to service my vehicle honestly, promptly and at a fair price. A co-worker originally recommended Bowditch Ford for service and I would not hesitate to recommend them others. More

I have a good working relationship with Al. He identifies the problems I bring the vehicle in for as well as recommend preventitive measures to ensure my Ford Explorer continues to run. I own a 1996 Explorer the problems I bring the vehicle in for as well as recommend preventitive measures to ensure my Ford Explorer continues to run. I own a 1996 Explorer and through Bowditch Ford and Al, I contiunue to enjo my Ford today. More