Braman Honda of Palm Beach - Service Center

I just went in to"buyout" my Honda. Thought it would be a simple process. Wrooong! After telling them numerous times I did not want to look at other cars, I was then forced to sit and wait with my 10 month o simple process. Wrooong! After telling them numerous times I did not want to look at other cars, I was then forced to sit and wait with my 10 month old son for 2 hours while my car was being given a "safety check" which is required before I could do a buyout. The only problem they said was a broken outside lens for the parking light. Ok, fine. Is that all, I asked. Yes that was it. That was coming not only from my sales guy but as I walked towards the cafe area, I could hear a few other men(manager's maybe) saying she needs to get that light fixed, period. Well, not only did I purchase the headlight kit, I had my boyfriend install it at 10:00 that night so I could bring the car back first thing the next day and get it over with. Again, I enter Braman Honda of Greenacres with my 10 month old and 2 hours later, yes, that was 2 hours later they come back and say now my brakes have to fixed. What!!! Why didn't you tell me this yesterday when you had my car for 2 hours in the back, I asked. Well, we didn't check that far was their comment. Unbelievable!!! I figured they were stumped when I came back with the light fixed and they hadn't made any money off of me yet. When i asked to speak with a manager, they sent over the service manager, Gonzalez is his last name. When I asked him why no one mentioned the brakes the day before he said they didn't get that far. I said you had my car for 2 hours, wouldn't that have been one of the first things to get checked since it was a "safety check". His comment was, well that's our safety check, if you go and crash into a brick wall that's your problem. That's what he said to me as I'm holding my 10 month old son. Yes, he reduced to me to tears after that. What a heartless, cruel thing to say to a mother and her child. Well, they eventually did get more money out of me and 3, yes 3 hours later, I finally left that place with what little dignity I had left. You know that movie Snakes on a Plane, they filmed it in the wrong place. The real ones are located inside Braman Honda of Greenacres(Palm Beach). More