Brandon Tomes McKinney Volkswagen

The services I received were phenomenal. I was greeted upon my arrival by Kyle. He was courteous as well as professional. He made everything from beginning to end seamless. His partner Bob I was greeted upon my arrival by Kyle. He was courteous as well as professional. He made everything from beginning to end seamless. His partner Bobby was awesome as well. He assured everything was moved from my old vehicle and also was courteous throughout making sure he touched all basis and left no questions unanswered. Their honesty and courteous interactions each time I visited will definitely use them in the future. Their attention to my needs was definitely the definition of a true client experience! More

On 6/24/2025, I went in to lease a 2025 Tiguan. I wanted a specific model, trim, color and interior. I was told they located a car with my specifications at a dealership in south Texas and the car I wanted a specific model, trim, color and interior. I was told they located a car with my specifications at a dealership in south Texas and the car had been secured. I signed all the paperwork that day, with the specific VIN # on the document, put down first months payment and thought that meant the sale was final. The salesperson James told me he was personally going to drive down in the morning to get the car and it would be ready for pickup in 2 to 3 days. On 6/26/2025 I get a call from James (still have the voicemail) saying he did not drive down to get the car, but it was being loaded on a truck for delivery so that additional miles would not accrue on the vehicle. An hour later... I got a call saying they had bad news. The car was sold to someone else. At this point I was speaking to a manager named Michael. I expressed my frustration and told them they needed to find me another car ASAP as I had sold my old car and was now left with no transportation. Micheal told me that for the past day and a half he had been searching all over for a car with my exact specifications, they did not exist. I told him that James had JUST left me a voicemail saying the car was being put on a truck...so this means that they knew the car had been sold out from under me without letting me know... otherwise why would they have been looking for another car during this time? Makes no sense. And if that was the case.... why was I just told the car was on a truck on the way to DFW? During ALL this... I was not notified of the issue once. They then asked me to settle for a different exterior color or interior color. No... I am the customer and get to choose that for which I am paying. I told them they needed to provide me with a loaner car for my troubles as I now had no transportation while I figured out my next steps in finding a new car. They said they would do that. I went up to the dealership and told them I would be ok with a Sandstone color exterior with the same interior and specs as the original car I signed for since no white ones existed. They called me the morning of 6/30/2025 and said they found one at a local dealership and it would be on the lot by our set appointment time that afternoon. I was even told they would cover the first 2 months payments for my troubles. Later that day, I got a call stating ONCE AGAIN....That car fell through as well. At this point I was FURIOUS! They once again tried to get me to settle for a car I did not want! I WAS DONE! Jerry, the GM, then told me I needed to bring the loaner car back that day. I told him the BVA I signed said I had the car until July 4th. I needed it still to secure a vehicle at this point. I went to another local dealership and from the moment I walked in... It was top notch service and professionalism. I ended up getting the car I wanted from that dealership. I called Jerry and told him I secured a deal at another dealership. I told him since I cannot drive two cars(loaner and new purchase)... I was going to leave the loaner at that dealership, and he could have someone come get it if he needed it that day(as mentioned to me earlier). The dealerships are about fifteen miles from one another. At this point he began YELLING at me saying if I did not return the car to him TODAY, He was calling the police and having me arrested. I was in shock. Thankfully, the salesman at the professional dealership was in the car with me and heard EVERY WORD. He was even shocked at this behavior. I told him legally I had the car until July 4th per the paperwork. But he was not hearing it. I terminated the call at that point as I was not willing to be threatened and harassed any longer. About 5 minutes later, I received a call saying someone was coming to get the loaner. From start to finish this was the most unprofessional encounter I have EVER experienced. More

Purchased a 2024 Atlas on September 7th. Rims were ordered and 3 months later I still have not received the rims or any update on the status. Went to the dealership twice and was told they w Rims were ordered and 3 months later I still have not received the rims or any update on the status. Went to the dealership twice and was told they were on back order & they will be in the week of Thanksgiving. I was told that by Carlos. Went in again in December and was told they are still not in and Carlos was not that day. Contacted the dealersjip via the online chat twice requesting to be contacted and still no response after being told someone will contact me. Very disappointing. Here it is December 11th and I am leaving a review in hopes of getting this resolved before '2025. I received so many calls from the dealership before purchasing the vehicle that I had to block the number. After all the paperwork has been signed and the vehicle driven off the lot I won't be referring anyone. More