Brandon Tomes Mitsubishi

Everything went well until approx. 4 months later I needed to cancel my extended warranty service contract due to personal reasons. I had sent in the cancellation request to the dealer 4 months later I needed to cancel my extended warranty service contract due to personal reasons. I had sent in the cancellation request to the dealership in mid-August and was told it would take 6 to 8 weeks to complete. It is now going on 9 weeks, and the warranty company still hasn't received the cancellation notice, and they take 2 weeks to process then it gets sent back to the dealership to give the refund. Sent a respectful status request email to both the Finance manager (Chase Windham) and General manager (David Celis) and neither one responded. I find this very unprofessional and somewhat vindictive if you ask me. Will not deal with this dealership again and will mostly likely not have my car serviced at the dealership. More

Eddie, Chase, and David were all fantastic, honest, and extremely communicative. They were all patient and answered every question I had, even about mundane things not strictly related to the sales process extremely communicative. They were all patient and answered every question I had, even about mundane things not strictly related to the sales process. I could not be happier with this dealership. More