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Brandon Tomes Subaru - Service Center
McKinney, TX
380 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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380 Reviews of Brandon Tomes Subaru - Service Center
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November 18, 2023
Brought my Ascent for an Oil Change. Just an Oil Change. Service Department rotated the tires, and tried to charge me for it. The Tires I had just bought the week before. Then, today I w Just an Oil Change. Service Department rotated the tires, and tried to charge me for it. The Tires I had just bought the week before. Then, today I was checking the oil and I noticed that one of the clips holding down the air induction cover was missing and the other was missing. I am NOT impressed. More
by THESAMIM
Verified CustomerEmployees Worked With
Other Employees :
Jonathan Daniells, Roberto Coto, Denise Watson
October 06, 2023
Service dept. Russell is very professional. Always keeps me updated & has ma best interest in mind. Russell is very professional. Always keeps me updated & has ma best interest in mind. More
by LIZ.STEFANOPOULOS
Employees Worked With
September 20, 2023
Thanks BT Subaru service dept for continued good work. Especially appreciate Jonathan Daniells good work in getting brake service and inspect done. Especially appreciate Jonathan Daniells good work in getting brake service and inspect done. More
by dreep
Employees Worked With
Jonathan Daniells
September 16, 2023
The staff was great but wished the "express" time as advertised were truly express. I waited 50 minutes for the 2 year service agreement when we purchased the vehicle 11/22. advertised were truly express. I waited 50 minutes for the 2 year service agreement when we purchased the vehicle 11/22. More
by TIMREFLOG79
Employees Worked With
Don't remember the techs name
September 16, 2023
They were great. A 15 word minimum is not great. Here’s 4 more words. A 15 word minimum is not great. Here’s 4 more words. More
by MANDY.NORRELL
September 16, 2023
My wife and I both think that this dearship is one of the best in the North Texas area.. The staff is great, fast and always available to to answer any questions or issues we might have. best in the North Texas area.. The staff is great, fast and always available to to answer any questions or issues we might have. More
by WRIGHT5738
Employees Worked With
September 15, 2023
Friendly, professional, efficient, honest, and always keep me fully informed. What else can I say? keep me fully informed. What else can I say? More
by DAN@WISDOMINLEADERSHIP.COM
Employees Worked With
September 15, 2023
Everyone is very polite and quick when I go in. My only issue is that I took my car in for multiple things, explained exactly what was going on and they seemed to only focus on my aftermarket blow My only issue is that I took my car in for multiple things, explained exactly what was going on and they seemed to only focus on my aftermarket blow off valve instead of all of the issues so once I picked it up and got home I still had noises that I took it in for the first time. I called them and had to schedule another appointment for a week later since I had to have a loaner as they don’t look at the cars same day, they are at least 2-3 days out once you drop your car off to be looked at. even tho it was frustrating having to wait to have it looked at I will still always have my car serviced here. They fixed everything and followed up and had great communication throughout the process. More
by alacek24
Employees Worked With
September 14, 2023
Very professional and friendly staff! !! They are prompt and knowledgeable! Excellent attention to detail and keeps the customer’s need at the forefront of conversation!!! Everyone we met !! They are prompt and knowledgeable! Excellent attention to detail and keeps the customer’s need at the forefront of conversation!!! Everyone we met was great!!!! Easiest car buying experience EVER!! More
by phebeandsteven
Employees Worked With
