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Brandon Tomes Subaru - Service Center

McKinney, TX

4.5
380 Reviews

380 Reviews of Brandon Tomes Subaru - Service Center

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July 15, 2023

I passed 3 Subaru dealerships to work with Roger at Brandon Tomes. The customer service is excellent! More

by ironfingers32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Venegas, Patrick Varrassi
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Jul 16, 2023 -

Brandon Tomes Subaru responded

ironfingers32, thank you for sharing 5-stars! We're pleased to hear Roger provides excellent customer service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 15, 2023

Thank you Brandon Tomes Subaru for an Extraordinary experience. My visit was smooth and transparent. More

by mpuga
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Erwin Chambers Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Sapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
LC Agramont
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2023 -

Brandon Tomes Subaru responded

mpuga, thank you for sharing 5-stars! We're pleased to hear our team provided an extraordinary experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 14, 2023

Great service as usual, fast, efficient. Comfortable waiting area, looking forward to come back again. More

by LENSRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Borstmayer
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Jul 14, 2023 -

Brandon Tomes Subaru responded

LENSRN, thank you for sharing 5-stars! We're glad to hear our team provides fast and efficient service! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 14, 2023

Professional, friendly, accommodating - Thank you! seriously, seriously, seriously, seriously, seriously, seriously, seriously, seriously, seriously, seriously More

by Cordovarose24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LC Agramont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not recognize Daniells, Lilly or Watson , Roberto Coto, Hannah Borstmayer
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Jul 14, 2023 -

Brandon Tomes Subaru responded

Cordovarose24, thank you for sharing 5-stars! We're pleased to hear our team is friendly, professional and accommodating! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 14, 2023

Service was faster than estimated. Very good experience. Car was in and out withn 1.5 hours even though didnt have appointment. More

by ASHISH ROY BARMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Borstmayer
Report | Print
Jul 14, 2023 -

Brandon Tomes Subaru responded

ASHISH, thank you for sharing 5-stars! We're happy to hear our team provided a good experience! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 14, 2023

Overall good, took a few trips though since they keep running out of loaner vehicles More

by BEJOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
LC Agramont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Daniells, Roberto Coto, Denise Watson, Hannah Borstmayer
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Jul 14, 2023 -

Brandon Tomes Subaru responded

BEJOY1, thank you for sharing 5-stars! We're pleased to hear our team provided an overall good experience! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 14, 2023

I have been taking my car for servicing at Brandon Tomes for many years and have always received great service and fair price at the service department. More

by JOSEPHNICKRENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Borstmayer
Report | Print
Jul 14, 2023 -

Brandon Tomes Subaru responded

JOSEPHNICKRENT, thank you for sharing 5-stars! We're glad to hear our team always provides great service! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

July 14, 2023

Visit was friendly and efficient. It was everything that I asked for and it was quick. More

by RPROBST49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Watson
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Jul 15, 2023 -

Brandon Tomes Subaru responded

RPROBST49, thank you for sharing 5-stars! We're happy to hear our team is friendly and efficient! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

July 14, 2023

The service is great. Russell Lilly is fantastic. The yes and no of availability of a loaner car is a nightmare. Leaving messages for folks in Finance is dismal. Either th More

by NEPIERCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russel Lilly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quenton Bass
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Guzman
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Jul 14, 2023 -

Brandon Tomes Subaru responded

NEPIERCE, thank you for sharing 4-stars! We're happy to hear Russell Lilly is fantastic! We are also thankful for your feedback regarding communication issues with our finance department. We will forward your note to the proper management and work to rectify this issue. We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

July 13, 2023

I want to say that Brandon Tomes Subaru employees are the most generous, kind and thoughtful people and here’s why. I came in to look at buying a new 2023 WRX manual transmission and to my surprise there are More

by Eliasnava01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quenton Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
LC Agramont
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana Guzman, Patrick Varrassi, Edmond Elder, cornelius william, Victor Baro, Roberto Coto, Denise Watson, Hannah Borstmayer
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Jul 13, 2023 -

Brandon Tomes Subaru responded

Eliasnava01, thank you for sharing 5-stars! We're glad to hear Victor Baro provided a professional, fun and smooth experience! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

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