Brian Harris BMW

Finance Manager tried to change interest rate from 2.99% to 3.99% with a credit score of 859. Carly was a great sales advisor. to 3.99% with a credit score of 859. Carly was a great sales advisor. More

Long turn around time hard to get in touch with lost cc info Because of my super long wait time when I had to get my mini repaired with them previously, I had been calling and trying to make an appointment to ge Because of my super long wait time when I had to get my mini repaired with them previously, I had been calling and trying to make an appointment to get my Mini Cooper checked out for 2 weeks. No call backs, nobody answers the machine at the service department. The thing finally broke down off the highway and it had to be towed in. Nobody called, nobody answered calls. When I called the 5th time I demanded to speak to a supervisor and they told me they no longer worked on minis and they guy in charge of looking at my car was fired and I guess they forgot about my car? And it would be another week or so. Essentially it took about a month for them to tell me they’d fix it for $12,600. It gets worse but here’s what you need to know; terrible communication, long turn around time, and they lost credit card information. The guy “put in charge of my car” also lied to me, the owner of the car, causing some real difficulties with the dealership I sold it to. Reading some of these reviews I can’t believe it’s the same place. Completely unprofessional and they’re charging outrageous prices for it. More

Went well above and beyond. No hassle, extremely fair, and out of this world customer service. Would definitely recommend and I’ll definitely be back. and out of this world customer service. Would definitely recommend and I’ll definitely be back. More

Ms.Carly Boos helped us buy our new car. She is very knowledgeable and extremely friendly.I would totally recommend this dealership. These guys are just amazing! knowledgeable and extremely friendly.I would totally recommend this dealership. These guys are just amazing! More

I was so impressed with the treatment I received from Brennan Miller and Carly Boos. I never felt any pressure from anyone and they listened to what I was looking for in a new car. Carly’s knowledge of t Brennan Miller and Carly Boos. I never felt any pressure from anyone and they listened to what I was looking for in a new car. Carly’s knowledge of the vehicle and explanation of the features was outstanding and easy to understand. More

Great experience working with Luke. He is knowledgeable and experienced. I recently purchased a 2020 X3. I appreciate Luke’s help and expertise. Thank you, Luke and experienced. I recently purchased a 2020 X3. I appreciate Luke’s help and expertise. Thank you, Luke More

Service Dept. employee, Rick Townley , is quite frankly why I keep coming back to your dealership. He is courteous, friendly, answers all questions, does what he says & delivers when he says. A 10 rating, why I keep coming back to your dealership. He is courteous, friendly, answers all questions, does what he says & delivers when he says. A 10 rating, unless you can get higher. Don’t know if Rick up for promotion but he should be. I’ll be back. Thanks Rick. More

Great Mechanics Car broke down on a Friday evening (335d/90k miles) and was towed to the dealer. Saturday I was contacted by a service rep and said he would call me b Car broke down on a Friday evening (335d/90k miles) and was towed to the dealer. Saturday I was contacted by a service rep and said he would call me back, no call. I then spoke with the service team on Monday AM, an they called me back later that day and informed me what was wrong with the car. I asked to have the estimate emailed so I could review the $2.5k (I wasn't surprised, it was broken bad) total I was quoted. After a few phone calls with the team, I asked that since the car was torn apart they check over the hoses, and recommend any extra services for a 90k mile engine. I finally got the quote 24 hours later and approved the work. Wednesday part was ordered and installed Thursday. Overall, the service was good and they got it done before a major storm rolled into the area. But communication could've been a little better. I tried getting some additional services completed while my car was there, but I never heard anything back so I dropped the issue. Overall, I would recommend Brian Harris BMW. More

Most PLEASANT car buying experience Allyson was a dream to work with. I appreciate the friendliness we experienced from every single person at Brian Harris BMW. Easiest car buying experi Allyson was a dream to work with. I appreciate the friendliness we experienced from every single person at Brian Harris BMW. Easiest car buying experience we’ve ever had. In and out in just a few hours and they worked with us big time to get what we needed for our trade. Can’t say thank you enough! More

Outstanding service Went in for a computer reprogramming and was by far the best process that I’ve received from any dealership! The only downside I noted was the lack of Went in for a computer reprogramming and was by far the best process that I’ve received from any dealership! The only downside I noted was the lack of accessories on hand, which will require another trip 45 minutes away for the items i wanted. More