Brian Harris BMW

Great customer service. I can’t say enough good things about the service department especially Mr. Louis Lecoq. Glad he is back with Brian Harris BMW. Everything was streaml I can’t say enough good things about the service department especially Mr. Louis Lecoq. Glad he is back with Brian Harris BMW. Everything was streamline as always. Thanks again for all the help. More

Last minute appointment After running over some sharp metal object, my tire warning light came on. This is the worst possible week for something like this to happen! I'm so g After running over some sharp metal object, my tire warning light came on. This is the worst possible week for something like this to happen! I'm so grateful that Rick squeezed me in to get this issue taken care of. The tire had to be replaced, but my Road Hazard Protection covered it. Rick even expedited my oil change service and had it done today so that I don't have to make another appointment just for that. Rick has indeed gone above and beyond since the purchase of my 2017 BMW X5 in Sept. 2016. Thank you, Rick and the Team at Brian Harris. More

Excellent Team Brian Harris has taken great care of my vehicle since purchased in 2015. I’ll always recommend them to my friends for sales or service. Brian Harris has taken great care of my vehicle since purchased in 2015. I’ll always recommend them to my friends for sales or service. More

Maintenance Kind and courteous. Did not wait too long. Comfortable seating. Refreshments available for free. Helpful hints and great results scheduled date for re Kind and courteous. Did not wait too long. Comfortable seating. Refreshments available for free. Helpful hints and great results scheduled date for recall on child safety seat More

Exemplary Experience I recently purchased a 2015 Mini Cooper S Roadster from out of state. While everything on the car seemed to be running great, I wanted the 'warm & fuz I recently purchased a 2015 Mini Cooper S Roadster from out of state. While everything on the car seemed to be running great, I wanted the 'warm & fuzzy' of having her checked by an authorized dealer. I reached out to the Brian Harris Service Center and made contact with November. She was very helpful and accommodating with setting up an appointment for my "new little girl". From the moment I entered the dealership on the day of my appointment, you'd swear I purchased the vehicle from them. Everyone was so helpful and courteous. Especially want to mention how Bernie and Thomas walked me through any questions I had. I knew I was at the right dealership. Well, everything checked out great and I had my girl back before lunch - washed and vacuumed, no less. Thanks, all. Alvin D. More

Expedite Intake Had an appointment T 11:30 a.m and was in the shuttle and returned home by 12:15 p.m. The courtesy driver was sociable, which was nice to be able to Had an appointment T 11:30 a.m and was in the shuttle and returned home by 12:15 p.m. The courtesy driver was sociable, which was nice to be able to talk. GREAT EXPERIENCE from start to finish. More

Never a problem Rick in service is one of the best. Always professional, takes time to explain things, spot on updates and feedback. The new service area is awesome. Rick in service is one of the best. Always professional, takes time to explain things, spot on updates and feedback. The new service area is awesome. I've never had an issue over the last 8 years. More

Maintenance Oil change and head lamp bulb replaced. I was satisfied with the service. I came back a week later and had a recall parts replacement done. I had shu Oil change and head lamp bulb replaced. I was satisfied with the service. I came back a week later and had a recall parts replacement done. I had shuttle service done both times. More

Service Every time it is time for me to schedule my regular maintenance(oil change/tire rotation) it takes me 3-4 days just to schedule an appointment. I call Every time it is time for me to schedule my regular maintenance(oil change/tire rotation) it takes me 3-4 days just to schedule an appointment. I call & have to leave messages usually 2-3 at least before finally getting to schedule. Then they have zero appointments available for over a week. However I’m not certain what the point of having an appointment is because this week I had an 8:00 appointment on Wednesday & they did not touch my car all day! I dropped it off before 8:00 & was shuttled to work. No one called me all day. I called at 3:00 & was told my adviser would call me back. At 3:45 i called again because I need to leave work by 4:15 & i still had not heard from anyone. This time they say my adviser had to leave early & they would check on my car & call me back. Well at 4:15 I get someone from work to drop me off since it was time for me to leave work. I get there to find out that my car had not been touched all day & they do not have a loaner car available. They did try to make things right by coming to my work the next morning to get my car, preformed the service, & brought it back to me. I completely understand that my adviser had to leave early but if someone would have called me earlier in the day to say they would not be able to get to my car that day then I would have came & picked it up at lunch. Instead I had to go there at the end of the day wait for them to check on the status of my car that had not been touched. That put me late getting home resulting in picking up my child from daycare 15 mins past time having to pay late fees. More

Service was good but not great I tried multiple times to make an appointment leaving my name and number and no one would return my call finally I had to drive down to the dealershi I tried multiple times to make an appointment leaving my name and number and no one would return my call finally I had to drive down to the dealership to make an appointment in person. Once I received my appointment the service was great and timely. My only issue is that I shouldn’t had to drive there just to get an appt. More