Brian Toliver Ford Lincoln

Lousy follow up with customers; both after sale and for service. Acted like they didn’t know us when we had just special ordered and bought a $70K+ vehicle. They never keep you informed on the status of service. Acted like they didn’t know us when we had just special ordered and bought a $70K+ vehicle. They never keep you informed on the status of your vehicle. You must call them or they’ll let it sit there for days after it’s done. They don’t ever clean them unless you really push them and they don’t provide the courtesy cars as advertised and promised for new Lincoln vehicles. All but Gary in the sales department are worthless and unfriendly, but the Service personnel are friendly and competent despite the dismal responsiveness. Clearly this dealer has extremely poor and miserly management. More

Employees are friendly. Had Expedition repaired in body shop. It took 5 days to repair on a very small job that should not have taken that long. Dropped off early on a Monday and they were expecting it, an shop. It took 5 days to repair on a very small job that should not have taken that long. Dropped off early on a Monday and they were expecting it, and it was not ready until late on Friday. They did not come out and look at the repairs with me when I picked it up. A headlight was replace and it had condensation in it. It did go away. Also had a small piece of paint between 2 parts that should not have been there. I would give them a B+ on the job. More

The only place in Texas to buy your vehicle! The best service department ever. I recommend Brian Toliver Ford to anyone looking to purchase either a new or used vehicle! 5 stars all the way service department ever. I recommend Brian Toliver Ford to anyone looking to purchase either a new or used vehicle! 5 stars all the way More

Typically good experience in oil change Brian Toliver has always been a very good dealership from purchase of vehicle through maintenance of the vehicle. Friendly, helpful personnel who mos Brian Toliver has always been a very good dealership from purchase of vehicle through maintenance of the vehicle. Friendly, helpful personnel who mostly grew up in SS or East Texas. More

Chanse always gets my car taken care of quickly and works with me as to when I should bring it in. Everyone there is really friendly and helpful. with me as to when I should bring it in. Everyone there is really friendly and helpful. More

courtious and helpful ford dealership is always very helpful with our automobils and we always get great service and great results gary was very nice and helpful to my pers ford dealership is always very helpful with our automobils and we always get great service and great results gary was very nice and helpful to my personal needs More

Great dealership I have purchased several vehicles through Brian Toliver Ford and there is a reason I keep returning. They are very easy to work with and do a great j I have purchased several vehicles through Brian Toliver Ford and there is a reason I keep returning. They are very easy to work with and do a great job putting you in the vehicle you want. If you do ever require service or just get your maintenance done there, they are also great in that department. More

Semi annual vehicle service The QUICK LANE for my service was just that, quick. Chance took my order, I was in and out with a clean properly service in less than a The QUICK LANE for my service was just that, quick. Chance took my order, I was in and out with a clean properly service in less than an hour. More

I have purchased many new vehicles from Brian Toliver Ford and there is a reason I keep going back. They do a great job of taking care of their customers and back it up with a fantastic service departme Ford and there is a reason I keep going back. They do a great job of taking care of their customers and back it up with a fantastic service department. More

Good Service! Service dept has always taken care of me. Everyone speaks to you and I like that. I'd recommend Toliver Ford in Sulphur Springs to anyone. Service dept has always taken care of me. Everyone speaks to you and I like that. I'd recommend Toliver Ford in Sulphur Springs to anyone. More