Briarwood Ford Inc

Outstanding Act of Kindness It isn't everyday that you receive random acts of kindness from people in places you least expect them but today was one of those days and I'm sure ma It isn't everyday that you receive random acts of kindness from people in places you least expect them but today was one of those days and I'm sure many more will follow. I recently purchased my Escape from Briarwood Ford and I needed to order a few "cosmetic" parts for the inside. It was no problem getting the parts and picking them up, minus the tropical rain storm that occurred the day I visited the parts department. In fact I thought I was even going to be able to instal the few parts myself, it looked pretty easy! LIttle did I know it was going to be much more difficult than I thought. Paul Mazzara, who not only watched me walk in and out of the parts and service department in the pouring rain only a few days before and offered me an umbrella, offered to "check it out" when I came back needing help. His outstanding act of kindness didn't just stop with the offer to help me stay dry from the rain but continued when he spent over and hour and a half of his own personal time assisting me in putting new faces on my radio dash. I'm talking taking hidden screws, nuts, bolts and wires. Oh the wires! Now, I know a thing or two about teaching children to read or write but when it came to this you might as well told me it was brain surgery! His "yeah, I'll check it out" turned into a real maintenance and service need that could easily have cost much time and money! Paul didn't give up. He didn't leave me hanging to dry but in fact saved again. He made sure I left Briarwood Ford with screws, nuts, bolts and wires all back where they needed to be and a brand new shining radio dash. He truly performed an outstanding act of kindness, way beyond his job description. He will be remembered all the way in Colorado and I will always buy a Ford. More

Excellent salesman I always hate to purchase automobiles because I always feel that I am being misled and not getting a good deal. My experience with David Crisp was no I always hate to purchase automobiles because I always feel that I am being misled and not getting a good deal. My experience with David Crisp was not that way. He was very honest, up front with me, the vehicles available and options that would be appropriate. I got the vehicle that I wanted, the price was acceptable and he took care of all the little details that went with it. I would recommend anyone to seek him out if they want a pleasant experience. More

My 19 year daughter visited the Briarwood Service Center to get an additional key made for her Focus. This is a kid, first time to a dealer who knows nothing of cars or how things are done. The woman explai to get an additional key made for her Focus. This is a kid, first time to a dealer who knows nothing of cars or how things are done. The woman explained the key was $35. She was made to pull in and they inspected car to find a rear light bulb / reverse burned out. She was given an estimate of about $30 to repair it. My daughter said, "Fine". After 45 minutes she paid for it, THE BILL WAS $161! THIS WAS FOR A KEY AND LIGHT BULB. LABOR WAS $111 TO REPLACE A LIGHTBULB! MAYBE THAT WAS PARTIALLY THE LABOR TO TURN ON A LAPTOP TO PROGRAM THE KEY. My wife, daughter and I came back to complain and met with Jeff, the service manager and the woman who helped my daughter. They would not let my daughter explain things, they explained things and put things in her mouth like an attorney. I argued with them and it got very heated. The service manager stood up and got right in my face, my wife thought he was going to get physical! It was the worst experience I can imagine as a local Saline resident. The service manager is a complete xxxxxxx who made no attempt to credit us part of the insanely high amount back and justified his position with his "$7,500 laptop" to program keys and asked me "Can't your daughter read?". I was so humiliated over this meeting it was hard to describe. All over a key and a .20 light bulb! AGAIN, THIS HEATED ARGUMENT WAS IN FRONT OF MY DAUGHTER AND WIFE MIND YOU. I WILL NEVER SET FOOT OR RECOMMEND ANYONE HAS ANYTHING TO DO WITH THE SERVICE MANAGER AT BRIARWOOD FORD. I ASKED TO SPLIT THE BILL IN HALF AND HE LAUGHED AT ME. 3.26.14 Update: The sales manager, Tom Bicknell was incredibly professional. He met with us and gave my daughter a partial refund. His department is separate though from the service department. I would retrack this if the service department manager apologized personally to my daughter. It's funny, we hold our kids accountable but getting an apology from an adult is sometimes far more difficult. Thank you, Jeff Kermath More

Extraordinary Service! I grew up in Saline but now live in Chicago, where I have learned the hard way that big city dealerships don’t always have the customer’s best interes I grew up in Saline but now live in Chicago, where I have learned the hard way that big city dealerships don’t always have the customer’s best interests in mind. As a result, I travel 250 miles to get my car needs taken care of at Briarwood Ford. Paul Mazzara always provides excellent customer service, working with me to proactively take care of maintenance needs before major problems arise. I never hesitate to call Paul from Chicago and ask about issues that come up with the car. He is responsive and he offers excellent advice and explanations on how to resolve mechanical problems and when to plan for more routine services. I value Paul’s knowledge as well as his kindness and pleasant nature. I trust him for good car advice and would highly recommend him. He’s really the greatest! More

Paul Mazzara is the BEST! Briarwood Ford is the BEST! Paul Mazzara, in service, is the GREATEST! My family has gone to Briarwood Ford for many years and we are always satisfi Briarwood Ford is the BEST! Paul Mazzara, in service, is the GREATEST! My family has gone to Briarwood Ford for many years and we are always satisfied customers and feel like we are treated like family. Paul has a wonderful personality, is always friendly and has incredible customer service skills. He goes above and beyond our expectations. Thank you, Paul, for everything! More

Customer Service Briarwood Ford has the best Service Center Rep in Paul Mazzara. He has an unwavering commitment to customer service and creates an environment that p Briarwood Ford has the best Service Center Rep in Paul Mazzara. He has an unwavering commitment to customer service and creates an environment that puts customers at ease. Always responds back in a timely manner and communicates in a way that I can understand what services are needed and why. He listens attentively, and uses tact and diplomacy to find common ground to achieve a win, win outcome. He is able to handle a high-volume workload and still maintains his customer service focus. Yea Briarwood Ford, you’re the best. Cindy Saline, MI More

Dealer rating I connected with Jim, internet manager for dealership and he set me up with David Crisp. The transaction was completely pain free. Courteous and frien I connected with Jim, internet manager for dealership and he set me up with David Crisp. The transaction was completely pain free. Courteous and friendly and so helpful in setting up my lease package. Walking me thru the start up, helping me sync phone etc. I was impressed with the cleanliness and orderly appearance of showroom. Everyone was working with a customer. That was a big impression. Thank you for putting me in a new Ford Escape SE. I will recommend Briarwood Ford to my friends. Randall H. Johnson Saline, MI More