Brickell Mazda

If I could leave 0 stars I would. The customer service at this Mazda is absolutely horrendous. They are kind to you while you are there in person purchasing the vehicle, but as soon a The customer service at this Mazda is absolutely horrendous. They are kind to you while you are there in person purchasing the vehicle, but as soon as you leave you will never be able to reach them again. My partner and I purchased our Mazda from here in late august, and filled out the paper work for them to submit our license plate to the financing party etc. so we could get our license mailed to us in GA. When our first temp tag expired, we spent an entire week trying to contact Brickell Mazda for a new temp tag so that we could actually DRIVE our vehicle, and we kept getting passed around from person to person with no answers and no resolutions. We spoke to Lillabeth, who referred us to Marina, who never responded, so we called again and were referred to a manager who didn't get back to us either. We attempted to call and get answers 13 TIMES. I took us calling Mazda corporate and filing a case with them to get ahold of ANYONE and actually get answers and a new temp tag. We were unable to drive our new vehicle for a WEEK. Now, our second temp plate is expiring and we still cannot get ahold of anyone and every excuse in the book is being used any time we make contact. Also, we were informed that you cannot get more then two temp tags in the state of Florida, so now that we are unable to drive our vehicle for a second period of time. We will be filing formal complaints with Florida Department of Highway Safety and Motor Vehicles (FLHSMV), Georgia Department of Revenue, Motor Vehicle Division, and Florida Attorney General’s Office. We are extremely disappointed with Brickell Mazda. More

Jeannette es excelente, gracias por tus atenciones RECOMENDADA 100% JOAQUIN ALEX POU BEST DEALER MIAMI atenciones RECOMENDADA 100% JOAQUIN ALEX POU BEST DEALER MIAMI More

I actually love taking my car to get serviced here bc the customer service from Eros is fantastic. Always kind and accommodating. Nothing is ever a hassle. In fact, he’s a joy to work with. And I know my car customer service from Eros is fantastic. Always kind and accommodating. Nothing is ever a hassle. In fact, he’s a joy to work with. And I know my car is in good hands with the team. More

Quick and efficient. My experience with Brickell Mazda in leasing my vehicle was quick and efficient. My experience with Brickell Mazda in leasing my vehicle was quick and efficient. More

Siempre que solicito ayuda con mi carro Victor a Leiva me atiende excelentemente. Cuando he tenido algún problema siempre me asignan un loaner me atiende excelentemente. Cuando he tenido algún problema siempre me asignan un loaner More

I have had three Mazda cars; two from. Rockwell Mazda. The team is very welcoming. Now, Victor Leiva Is who I interact the most with. He is competent, knowledgeable, always on time to r Rockwell Mazda. The team is very welcoming. Now, Victor Leiva Is who I interact the most with. He is competent, knowledgeable, always on time to receive and deliver my car after service. He pays attention to details and anticipates customer needs. I feel that my car is always in its best condition and if I have any questions, he is willing to provide answers even if it is a random weekday in between services. Beyond recommending Mazda, I recommend Brickell Mazda. If you need a new car and a team that cares, this is the place to go. More

Excellent experience and service . Jeanette is the best .High recommend. Clear and fast attendance and service Jeanette is the best .High recommend. Clear and fast attendance and service More

Eros' professional service and follow up is AWESOME! He is my go-to person when I need service or advice. He is my go-to person when I need service or advice. More

Great customer service, cordial and efficient. Eros is great. I don't like the ac diagnostic fee and their fees in general are very high Eros is great. I don't like the ac diagnostic fee and their fees in general are very high More

I greatly enjoy working with Eros, who has been my service attendant for several years now and is one of the reasons I keep coming back. service attendant for several years now and is one of the reasons I keep coming back. More