Bridgewater Nissan

Just had a great experience at Bridgewater Nissan. Brian our sales person was very easy to work with. He helped us make the right decision on our perfect cars. Yes thats plural, we purchased two cars this our sales person was very easy to work with. He helped us make the right decision on our perfect cars. Yes thats plural, we purchased two cars this week. Picked them up yesterday and are extremely pleased with our purchase and the price we paid. I would recommed Bridgewater Nissan to any buyer for a great experience. More

Seth Sladowsky & Matt Pinteno are outstanding individuals. They explain everything. They are personable, pleasant, funny, knowledgeable and most helpful. They spend time with you and fully answ individuals. They explain everything. They are personable, pleasant, funny, knowledgeable and most helpful. They spend time with you and fully answer your questions. They made our total purchasing experience quick and tolerable. I would highly recommend this dealership, and would definitely recommend these two individuals. Coincidentally, several of our neighbors were at the dealership, purchasing cars, on the same day we were there. Due to the courteous nature of the staff, and the ease to get your issues quickly remedied, will result in our using this dealership for many years to come. Deana & Bob Luchs More

Everyone at Bridwater Nissan was exceptionally kind, courteous, and helpful. It was a pleasure buying a car from them and I would definitely recommend them to anyone else I know! :) courteous, and helpful. It was a pleasure buying a car from them and I would definitely recommend them to anyone else I know! :) More

I wanted a new that is the only dealership I'll go Eric Shultz is the personI contact when I'm ready for another new car. Shultz is the personI contact when I'm ready for another new car. More

I brought my car in for warranty repair (wheel bearing) ... after 4 days of my car sitting in their garage (refusing to give me a loaner car as a courtesy), the service department lied to me, stating that ... after 4 days of my car sitting in their garage (refusing to give me a loaner car as a courtesy), the service department lied to me, stating that the part was not under warranty, and quoted me over $800 to fix it. In addition, trying to get more information, they did not return my calls. I do not recommend this service department! More

They have no idea what customer service is. This place may be the worse place to purchase or lease a car. I had previously leased a car there, and was looking to replace. I was 100% going to do it, or so may be the worse place to purchase or lease a car. I had previously leased a car there, and was looking to replace. I was 100% going to do it, or so I thought. A month before my lease was up, I went to test drive a car there, met with a salesperson and left following the test drive. Well, I wish I had known what was to come. The salesperson had called me everyday, sometimes multiple times as well as emails. My work voice mail was full from him as was my cell phone. He had even attempted to call my work as a customer (since I too am in sales). Good thing we have caller idea. One day, I had gotten 17 emails within 3 mins (yes, thats multiple emails per min). I replied to the salesman, "This has really turned me off of Somerset Nissian" He replied, now that I have ur attention, what about this "XYZ" deal... WOW it was a great deal I had figured he was making a desperate final offer. I drove down, came to see him, and it was not the deal I was looking for... I told him, I was interested in an AWD version, as I had mentioned when I previously visited. He had said the deal was for the FWD and there was a misunderstanding. I said, how was there a misunderstanding when I told you AWD was what I needed. His reply: "Well if you told me when I called you all those times, we would know!" OMG!! As we preceded to converse about other possible models, he had become annoyed with me and became increasingly sarcastic and condescending with his answers. So I left. But, I still had to return my lease. I had called to ask how to do so, they said I had to make an appointment, since only one man at this dealership could do such a complicated procedure. I had left him several voicemails over the course of the morning with no call backs, so I called asked to speak to someone else- and behold he got on the phone. When asked if I could come by this afternoon sometime (it was 1pm) he said no we have to do it another day, and it was a Friday, so we setup the appointment for Monday @ 5:30 PM. I'm now further annoyed having to insure the car for a few more days, which sucks. I show up at the appointment, and had to wait an hour before I can see him. Why I make the appointment for again? Oh so I can wait for HIM, got it (no misunderstanding this time)... anyway, as I waited the two sales managers stood around laughing and not doing much so I asked, is there anyone else here who could help me? They said he was the only one, and I had asked 3 times what was up, he had a customer, which I can understand, but, it was frustrating. Frustrating because there where (I counted) 7 other people doing NOTHING, who couldn't help me with a 5 min process. When this guy finally was able to help, no apology for the hour wait (30 mins passed closing), no sympathy... never even looked at me in the eye. While driving away, I realized, wow, the didn't even care or ask why I wasn't leasing another Nissan. Which makes me reiterate the comment - NO REAL IDEA OF CUSTOMER SERVICE! I wish I had a second chance with my customers, they can get one every time. I will never do business here again at Somerset Nissan, I will pay my friends (2 of whom have leases) not return there if I have to. I will get another Nissan but not from there. BEWARE! (I review Somerset Nissan as many websites as possible, and I'm sure I'll get the auto-"Response from owner" which is copied as a reply to the other 5 negative reviews, another example of how they don't know customer service!) LOL! "Dedication to customer service"... More

As a former customer of Somerset Nissan, I was greeted warmly and remembered even though my last purchase was in 2004. I wanted to take a look at the Murano and test drive one as well. I knew from my last warmly and remembered even though my last purchase was in 2004. I wanted to take a look at the Murano and test drive one as well. I knew from my last experience that there would be no high pressure salemanship and that I would receive the best possible deal without the need to haggle. Both Mr. Scholp and Mr. Meltzer were generous with their time and extremely knowledgeable. As a potential customer, I felt very comfortable with the attention I received. I have not yet decided whether I will purchase the Murano but if I decide to replace my Nissan with another I would not consider any other dealer. Somerset Nissan does not play games and the fact that honesty and integrety can still be found at a car dealership is something I find remarkable in today's world. More

Went to the dealership for a used 2008 Nissan 350z they had in stock. I was met by salesman Matt Pinteno, who was very nice and curteous. Drove the car and loved it. Continued inside to work numbers and re had in stock. I was met by salesman Matt Pinteno, who was very nice and curteous. Drove the car and loved it. Continued inside to work numbers and received an $8000 offer on my trade in. It was obvious they were not interested in the trade and instead of just saying, "sorry, we are not interested in your vehicle" insulted me with a lowball offer. I drove down the block to Fullerton Ford and they offered me $12000 or a full 50% more for my trade-in against a brand new 2012 Mustang at $600 below invoice. As much as I enjoyed driving that Z, the process left me with a sour taste for Somerset Nissan. More

My wife and I recently leased a 2011 Nissan Rogue AWD SV SL at Somerset Nissan. We first met Jeff Curran, our Sales and Leasing Consultant- Jeff provided us outstanding customer service from the start - SL at Somerset Nissan. We first met Jeff Curran, our Sales and Leasing Consultant- Jeff provided us outstanding customer service from the start - demonstrating all of the features of the Rogue while on our test drive. He also provided a low pressure environment, answering all of our questions directly, and made the overall car leasing experience a good one. Erik Scholp, Sales Mgr. and Eric Holland, Finance/Business Mgr. made the financing and contract portion of the lease process smooth and understandable. We were not forced to purchase extra add-on's and packages bur rather explained all of our options in a logical, no pressure manner - we greatly appreciated that. The free oil changes, loaner car, roadside assistance, etc are an added bonus to one of the best car dealer experiences we've encountered. I would recommend anyone in the market for a new or used Nissan to give Somerset Nissan a look! More