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Brigham-Gill Chrysler Jeep Dodge Ram
Natick, MA
750 Reviews
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February 11, 2012
My original rating was less than desirable. However, I was recently contacted by Paul Santo who dug into our issue and resolved it. My summary for this dealership is that they do care about their reputati was recently contacted by Paul Santo who dug into our issue and resolved it. My summary for this dealership is that they do care about their reputation and are willing to go the extra mile to keep the customer happy! More
by Chrisnut
Employees Worked With
Rith, Chip, Paul
Helpful February 03, 2012
Nick the salesperson was so very kind, friendly and helpful. This is my second vehicle from Brigham-Gill and will not be the last! The owner of the dealership stopped by to say hello and see if thing helpful. This is my second vehicle from Brigham-Gill and will not be the last! The owner of the dealership stopped by to say hello and see if things were going well. More
by DianeMcCoy
Employees Worked With
Nick Pesiridis
January 08, 2012
TLDR: dealer lied to get me in the showroom and raised price of car $1600 after I drove 70 miles. I called Brigham-Gill Jeep and talked to Brian. I explained to him that they had a Jeep Cherokee I was price of car $1600 after I drove 70 miles. I called Brigham-Gill Jeep and talked to Brian. I explained to him that they had a Jeep Cherokee I was interested in but another dealer had already given me the run-around and I was leery . I also explained that they were far away (~70 miles) so I wanted to make sure they had it in stock, what kind of fees to expect, and what the asking price was on the car. He answered a bunch of questions for me and everything sounded good. Then told me the Cherokee I was interested in was a Demo with 5000 miles on it and told me the asking price. They had the exact car I wanted and it was a demo so I should be able to get it cheap. The asking price was already cheaper than my negotiated price with the other dealer, as it should be with 5k miles on it. I told him everything sounded good and I would talk to the wife and we would probably be up later in the day. I should have know it was too good to be true but I had explained that I lived far away and that I had already walked out on a dealer that tried to pull one over on me, right? Wrong... My wife called the babysitter and asked her to come over right away to watch the baby. I drove the hour and twenty minutes to the dealer to get things started. I looked over the car and found out the car had 5800 miles. Brian started working up the paperwork and somehow the price had jumped $1600. I told him that wasn't what we talked about over the phone said he could take 1k off and that was the best he could do. I then told him I had several offers for $500 more for a brand new car with zero miles on it. Do you really expect me to buy a car with 6k miles to save $500 I asked? He shrugged his shoulders and again told me that was the best he could do. I called my wife to tell her to cancel the babysitter be she was already on her way. I told Brian that we would not be making a deal. He asked me what dealer offered me the car for that price and said there was only 3 cars left with those options... Thanks for wasting our time and money Brian, I hope it is worth the negative review I leave on every website I can find. More
by nobullstuff
Employees Worked With
Brian
December 04, 2011
I knew exactly what I was looking for in my new Jeep and used TrueCar to get a great price. The whole buying process was simple and straightforward. No pressure or silly games ... Brigham-Gill is awesome. I used TrueCar to get a great price. The whole buying process was simple and straightforward. No pressure or silly games ... Brigham-Gill is awesome. I just walked in, ordered the car and when it arrived, signed 5 pieces of paper and was out the door ... awesome. Patrick Read, my salesperson, was great. Excellent communication and a really solid guy ... a great straight shooter, which I appreciate. When the car arrived at the dealership, he texted me a couple of pictures of the truck, which was cool. He even dropped off the Jeep at my house, which was awesome. Thanks for a great new car buying experience Brigham-Gill team. I hope the service experience is just as great ... I have been told that it is. -Jon More
by jonelvekrog
Employees Worked With
Patrick Read
November 09, 2011
Vidon and the entire staff were so helpful and made my first car buying experience in Massachusetts wonderful. I have already referred a few people to them for their excellent customer service and their first car buying experience in Massachusetts wonderful. I have already referred a few people to them for their excellent customer service and their ability to work with you. After my lease is up, I plan to continue to do business with them in the future. A big thank you to the entire staff! More
by acuratolo24
Employees Worked With
Vidon Pich
August 13, 2011
The sales team is excellent and take a modern approach to new car buying -- they don't treat you like you're stupid or a "mark." My salesman was extremely efficient and helpful. The day after the sale, when new car buying -- they don't treat you like you're stupid or a "mark." My salesman was extremely efficient and helpful. The day after the sale, when I pointed out a little glitch with the new car paperwork that was in my favor,the sales manager promptly had a check cut for me -- no hassle at all. Finally, before I bought, I browsed new car inventories at all the Jeep dealerships around -- Brigham Gill had the best price for the trim level I wanted. More
by sconley717
Employees Worked With
Patrick Read and Sales Manager
June 16, 2011
We went to five other dealerships looking for a Jeep Grand Cherokee used, and we should have come to Brigham-Gill first! Not only was their selection of used cars of great quality, but the staff was fan Grand Cherokee used, and we should have come to Brigham-Gill first! Not only was their selection of used cars of great quality, but the staff was fantastic. We worked with sales associate Chris Pitts who was not only professional and knowledgable but also made the process enjoyable. I would recommend this dealership to anyone. I am so happy with my 2009 Jeep Cherokee and have Chris to thank! More
by FavoriteJeep
Employees Worked With
Chris Pitts
May 23, 2011
Ed was extremely friendly and courteous. Explained the service alerts they were implementing and in general created an "at ease" atmoshere. A great experience The waiting was clean and quiet. With ac service alerts they were implementing and in general created an "at ease" atmoshere. A great experience The waiting was clean and quiet. With access to the internet the time went by quickly and I was able to accomplish some work. More
by wamisata
Employees Worked With
Ed Saunders
May 11, 2011
Sales consultant Chris Pitts worked with me on getting a '11 Jeep Grand Cherokee at Brigham-Gill. Knowledgeable, courteous and respectful of what I was looking for and what I already knew about with the ve '11 Jeep Grand Cherokee at Brigham-Gill. Knowledgeable, courteous and respectful of what I was looking for and what I already knew about with the vehical. Great experience throughout the entire process, no pressure and extremely efficient from test drive to purchase. Thank You! More
by EricDM
Employees Worked With
Chris Pitts
May 03, 2011
I just purchased a 2011 Grand Cherokee and I must say the sales team is top notch. Chip and Paul helped guide me through a painless transaction, that took much less time than expected. The best price first a sales team is top notch. Chip and Paul helped guide me through a painless transaction, that took much less time than expected. The best price first approach is very refreshing. I will send all my friends to see Chip and Paul. Great job guys! More
by fred benny
Employees Worked With
Paul Santo, Chip Clair
