Brighton Ford

DO BETTER! From service to sales, there has been some disappointment with this dealership. On a positive note, there has been one good experience with the serv From service to sales, there has been some disappointment with this dealership. On a positive note, there has been one good experience with the service department in the past five years since moving to Brighton. My preference would be Brighton Ford. They are only a half mile away and very convenient. Unfortunately, I purchased my last lease three years ago from Gorno Ford because of my excellent experiences I’ve had with them. There are five other family members in Brighton that were all Ford customers. In the past few years, my grandson and granddaughter moved over to a Buick and my other granddaughter recently bought her Ford Explorer from another dealership, which is further away but a better experience. My other granddaughter did purchase her bronco very recently from Brighton Ford. It’s hard to say anything negative about our sales person other than I don’t believe he followed through with the promises he gave my granddaughter and the follow up of returning her Buick to GM, caused her to get late notices, which does affect her credit. Due to my most recent experience with the service department on an issue on my 2023 Ford escape, I will look elsewhere when my lease is due August 2026. Although each issue on its own that we have all had with Brighton Ford is not necessarily reason to quit doing business with Brighton Ford, however collectively, we have been very disappointed. I’ve expressed my concern in reviews and conversations with management over the past five years. DO BETTER, BRIGHTON FORD! More

This dealership had the worst communication and service team I have ever encountered. When I tried to reach out to higher ups, they did not care (shocker), even when I included photo evidence of the horrib team I have ever encountered. When I tried to reach out to higher ups, they did not care (shocker), even when I included photo evidence of the horrible condition of the vehicle they gave me. I want to make sure other people have this information before choosing to give them any business. More

Couldn’t reach anyone for hours , voice mail ect Came in for a simple new tire waited two hours and came back said they couldn’t find it ! This is also the worst sales dept ever still don’t have my code in for a simple new tire waited two hours and came back said they couldn’t find it ! This is also the worst sales dept ever still don’t have my code for the door , yeah right try to get a something fixed your out 3-4 weeks stay away from this dealership More

Staff is polite but, the technical expertise of the workers is at a very low level. The vehicle had to be returned as the blind spot monitoring system was not repaired when the mirror glass was replac workers is at a very low level. The vehicle had to be returned as the blind spot monitoring system was not repaired when the mirror glass was replaced. Spoke with the service advisor and explained in detail the issues. Vehicle was picked up and taken back to the dealer for the repair. Blind spot monitoring system was repaired and the mirror was still not repaired correctly. The fix is visible to the eye by looking at the outside mirror case. I would not trust them again to repair or service anything. More

Everything was super efficient, and the staff is extremely helpful and friendly! I recommend Brighton Ford if you’re looking for both new and used cars! extremely helpful and friendly! I recommend Brighton Ford if you’re looking for both new and used cars! More

I was over on my miles due to having to take my child to therapy sessions, but the dealership refused to try to help us find a way to minimize the impact. Even worse, when I turned in the leased vehicle the therapy sessions, but the dealership refused to try to help us find a way to minimize the impact. Even worse, when I turned in the leased vehicle they made me take off my own license plate. Very shortsighted and rude. More

My family and I will never do business with Brighton Ford again. New Car Sales Manager Jade Orlich was rude and condescending. When pressed to break down important sales figures so I could understand how h again. New Car Sales Manager Jade Orlich was rude and condescending. When pressed to break down important sales figures so I could understand how he determined residual value, he actually said, "Listen, I've told you over 10 times..." His defensiveness when questioned was revealed when I shopped at Pat Milliken Ford. When it comes to Brighton Ford, A-plan is not A-plan. The price and residual value computation are not universal. Brighton Ford and Jade Orlich will pad the bill and will scam you. Pat Milliken Ford leased me a truck with a sticker price $2000 more with a lease payment $60 a month less. Never do business with Brighton Ford and Jade Orlich. And it is apparent they are not moved by negative reviews. More

I applied online through credit express and despite contacting the dealership a half dozen times i have not gotten a response. contacting the dealership a half dozen times i have not gotten a response. More

Unable to get factory-set door code. Lost the card. Owners manual says I can get code from any Ford dealership.Called dealership and told I would need appointment and that there is a cha Lost the card. Owners manual says I can get code from any Ford dealership.Called dealership and told I would need appointment and that there is a charge, but service rep on phone could not say what charge would be.Good product. Attentive sales force, but it repeatedly falls apart in Service dept. Need to change the culture there. More