Brighton Ford

Service Wanted and was denied Your service person told me that she wanted me to make an appointment, She did not ask me if I could wait. I arrived there at 8:30AM as I have done fo Your service person told me that she wanted me to make an appointment, She did not ask me if I could wait. I arrived there at 8:30AM as I have done for many years before, to have my car to be serviced with the works. She informed me I would have to make an appointment, I thought it would take a while as I just drove in, I brought my breakfast and coffee. she did not ask me who I was, name . I bought this car there and always took it there for all service I bought three other cars over the years and have been happy with things as they were. Up until this service I wanted to have done. I have to go to Texas for a visit, to see my Daughter and her Husband as it has been three years since was last there. I have had a lot of problems lately to numerous to mention of which you do not have any connection with. One of which caused me to look there for the 2004 Lincoln town car because mine was in a head on collision, not my fault he went over the line, I had numerous injuries Biottom line is I am very upset the way I was treated at the service counter, I would think twice about recommending you place to go to. Fred Steinmiller 517 915 6075.I put this in the letter so you could check out the fact that I was a costumer for quite a while. More

Great experience~ Troy Hill made the buying experience quick and painless! He was helpful and informative to work with. For someone who hates to buy cars he made it Troy Hill made the buying experience quick and painless! He was helpful and informative to work with. For someone who hates to buy cars he made it as easy as possible! He was attentive, very responsive to emails . In person he was friendly and made us feel comfortable. He was also very knowledgable. I would recommend him to anyone looking for a great used vehicle! More

Todd Cowen's Repeat Customer Todd Cowen is one of the best sales individuals to work with!! Hard working, friendly, experienced and makes the deal happen! Todd you're one of the b Todd Cowen is one of the best sales individuals to work with!! Hard working, friendly, experienced and makes the deal happen! Todd you're one of the best and I look forward to working with you again and again........Thanks for all you do! Julie K More

Todd Cowen make's it happen I never met a salesmen that would go so far out of his way to make the deal happen. He put his heart and soul into it. Just a great guy to work with I never met a salesmen that would go so far out of his way to make the deal happen. He put his heart and soul into it. Just a great guy to work with always has your back. Thanks Todd Cowen John More

Quick and friendly. Would do it again! Troy was knowledgeable and courteous. He listened to what I wanted and the price I was willing to pay. I'd recommend him to friends and family. Troy was knowledgeable and courteous. He listened to what I wanted and the price I was willing to pay. I'd recommend him to friends and family. More

Making It Easy Shopping and purchasing vehicles is my least favorite thing to do, I hate negotiating price, and all the time you have to spend to purchase the vehicl Shopping and purchasing vehicles is my least favorite thing to do, I hate negotiating price, and all the time you have to spend to purchase the vehicle. This was my first time buying from Brighton Ford and was very pleased. My sales rep understood what I wanted and what I had to spend. He was knowledgable and found me the perfect used vehicle for what I had to spend. He had paperwork completed prior to me getting there for pickup . In the end got what I wanted and spent less than an hour total to purchase it. Thanks Todd More

Todd Cowen Great experience Great experience, I have purchased and leased many new Ford vehicles in my life. In the last 25 years I had the opportunity to work with Todd Cowen m Great experience, I have purchased and leased many new Ford vehicles in my life. In the last 25 years I had the opportunity to work with Todd Cowen many years ago on many new Ford vehicle. It was a very pleasurable experience, Todd made it very simple and painless. BRIGHTON FORD and Todd go hand-in-hand I will always purchase vehicles from Todd in the future . I also have turned on many friends to Todd and they would feel the way. Thank you John Kachigian More

Very helpful. Polite and professional. Very clean cars with the best prices to get you what you want. They even show you how to better your credit. Also they try to make you feel comfortabl Very clean cars with the best prices to get you what you want. They even show you how to better your credit. Also they try to make you feel comfortable. More

Great Service Salesman Todd Cowen was very helpful and friendly really did A great job getting everything together as far as vehicle registration and plates I was v Salesman Todd Cowen was very helpful and friendly really did A great job getting everything together as far as vehicle registration and plates I was very satisfied. More

Purchasing after Leasing Todd Cowen and Brighton Ford were outstanding to work with! I came from Lansing specifically to work with Todd. He did a fantastic job getting me ou Todd Cowen and Brighton Ford were outstanding to work with! I came from Lansing specifically to work with Todd. He did a fantastic job getting me out of my lease and into a beautiful Fusion at a price i could afford. He was patient, honest, kind and made sure i was comfortable and understood the purchase every step of the way. I also felt at ease and confident making this purchase alone. He made it worth the drive from Lansing! Todd and Brighton Ford did a great job from beginning to end. I have highly recommended them already. More