Brighton Ford - Service Center

Staff is polite but, the technical expertise of the workers is at a very low level. The vehicle had to be returned as the blind spot monitoring system was not repaired when the mirror glass was replac workers is at a very low level. The vehicle had to be returned as the blind spot monitoring system was not repaired when the mirror glass was replaced. Spoke with the service advisor and explained in detail the issues. Vehicle was picked up and taken back to the dealer for the repair. Blind spot monitoring system was repaired and the mirror was still not repaired correctly. The fix is visible to the eye by looking at the outside mirror case. I would not trust them again to repair or service anything. More

Unable to get factory-set door code. Lost the card. Owners manual says I can get code from any Ford dealership.Called dealership and told I would need appointment and that there is a cha Lost the card. Owners manual says I can get code from any Ford dealership.Called dealership and told I would need appointment and that there is a charge, but service rep on phone could not say what charge would be.Good product. Attentive sales force, but it repeatedly falls apart in Service dept. Need to change the culture there. More

, I brought my truck in for a recall and all wasn’t covered under the recall due to higher mileage. All was good though because I purchased the total care ext warranty through you guys. I stated on th covered under the recall due to higher mileage. All was good though because I purchased the total care ext warranty through you guys. I stated on the paperwork when I dropped off the truck that I needed it back by a certain date and when I spoke with Caleb, I expressed that I need it back by a certain date due to having to tow a trailer for a work function. If it couldn’t be completed by the date to let me know so I could make other arrangements. No word from Caleb after numerous calls on the pickup date so I went to pick up the truck. The truck was complete but not inspected by the insurance person. I was told I could take the truck if I paid for the services and would be called the next week to schedule a time for them to look at it and refund me the money. I never received a call and have numerous calls into Caleb with no calls back. Also, when I took the truck in the skid plate was hanging. When Caleb called me back to get all my oil change invoices (This was before when he would call me back) he said it was fixed and they put it back up. This did not happen, and they took off the skid plate because it couldn’t be repaired All I am asking is for the warranty work that I paid for be covered IN# 563344 More

I wanted to give the Service Managers here a big shout out!! I don't live in MI but have a Brighton Ford in CO. I was having trouble getting ahold of anyone that would tell me what was going on with my ve out!! I don't live in MI but have a Brighton Ford in CO. I was having trouble getting ahold of anyone that would tell me what was going on with my vehicle and emailed the wrong dealership. I have gotten 3 calls from the service managers and their managers!! to see if there was anything they could do to help. I even had them calling my dealership on my behalf to try to get me help!! Talk about customer service I was impressed. I wish it wasn't such a long drive from Colorado I would come to this dealer ship for my repairs!!! Thank you from CO!!!!!! More

Worst service ever. This dealership breaks more parts than they fix on my truck. Service manager approved warranty work in December and now there is a new service mana This dealership breaks more parts than they fix on my truck. Service manager approved warranty work in December and now there is a new service manager. Warranty work is over $4k. I have a right to work on my own vehicle. Previous service manager offered discount on parts, but current manager charged FULL RETAIL pricing with no discounts. Zero care in the world. $1,200 out of pocket. All she wants is the labor hours.... and I have to fix all the crap they break. Highly offended. I HAVE A RIGHT TO WORK ON MY OWN TRUCK. Do not go here. I left two voicemails and they were never returned. Showed up in person and was dismissed. Rude. More

Brought my 2010 Milan in for airbags replacement and they told me it would be one day it's been two days and I still don't have my car back very disappointed if they knew that wasn't going to be done in a da told me it would be one day it's been two days and I still don't have my car back very disappointed if they knew that wasn't going to be done in a day they should have told me that so I can prepare I'll let you know tomorrow if I get my car More

They contacted me in a timely manner to an issue that could have been worse than expected. The service person (I’m terrible with names) was very cordial. could have been worse than expected. The service person (I’m terrible with names) was very cordial. More

It has been years since I have returned to Brighton Ford after what felt like non transparent sales. After a couple quick and successful oil changes, I would say this is their best service. Any other servic after what felt like non transparent sales. After a couple quick and successful oil changes, I would say this is their best service. Any other service beyond this, literally makes e feel sick and as though I have been taken advantage of by the company. I would not recommend any service procedures done here. I took my car in for an oil change, the works package. Was told things look great. Within 3 months, I began having trouble. First the breaks which I understand. The cost outrageous and pricey. Their reason is they can't get the other brand, the ones they advertise for less with their coupons. I think there is a term for this, Bait and Switch. Still returned thinking this was fluke, nope second return only 2 weeks after brakes were done, And another problem with the car. Guessing I am unlucky and coincidence. This time the water pump, with price tag of $2300. No thank you Brighton Ford! More

Worst experience, horrible service took my car for 2 recalls, one being the brake system. No loaner even though I requested one. I was never updated. When I went back to get my car my emergency break li recalls, one being the brake system. No loaner even though I requested one. I was never updated. When I went back to get my car my emergency break light was on and the check brake system popped up. Had to leave my car again which was ridiculous because they had my car for six days. I was specifically told to go to Brighton Ford because “they are the best” - I will never go back. More

I was visiting family in Brighton and had an issue with the sensor system on my F150 King Ranch that would have prevented me from leaving on time. Brighton Ford was extremely helpful and went out of their the sensor system on my F150 King Ranch that would have prevented me from leaving on time. Brighton Ford was extremely helpful and went out of their way to get my vehicle in and fixed. Special thanks to the service team at Brighton Ford. More