Brighton Ford - Service Center

Fixed my Kia What a great experience. They fixed my Kia, provided me with a loaner, returned my car cleaner than when it was dropped off. Customer service at its b What a great experience. They fixed my Kia, provided me with a loaner, returned my car cleaner than when it was dropped off. Customer service at its best. I highly recommend Brighton Ford for collision work! More

Would not recommend. Little kid next-door could’ve painted my car better than this dealership. Also asked when we picked up our 2018 Mustang, Why there was over 42 miles Little kid next-door could’ve painted my car better than this dealership. Also asked when we picked up our 2018 Mustang, Why there was over 42 miles driven on the car from the time we dropped it off at the dealership? Manager had no answer for us. Will do business elsewhere. ///////////////// FOLLOW UP Body shop manager Jerry Stewart, You told me you would contact me after the July 4th Holiday .. Still waiting for the call.. Today is July 25. I guess after you purchased your new vehicle the service & smiles stop there.. Not a happy Customer. More

They didn't have time to perform the work. I set up an appointment to drop my service van off for a minor recall issue. It was dropped off at 7 a.m. as arranged. I received a call it approximat I set up an appointment to drop my service van off for a minor recall issue. It was dropped off at 7 a.m. as arranged. I received a call it approximately 2 o'clock in the afternoon with the bad news they weren't going to have time to get to it. I asked if I left it overnight if they could do it on Saturday and was informed they didn't have time to do it then either. They're really good at making appointments, they even confirmed the night before that I had one ...they're just not very good at KEEPING appointments. The fact that this is a service van makes it an even even bigger pain in the butt. I guess I'll try a different dealership next time around. Sincerely Daniel Martin More

Service Wanted and was denied Your service person told me that she wanted me to make an appointment, She did not ask me if I could wait. I arrived there at 8:30AM as I have done fo Your service person told me that she wanted me to make an appointment, She did not ask me if I could wait. I arrived there at 8:30AM as I have done for many years before, to have my car to be serviced with the works. She informed me I would have to make an appointment, I thought it would take a while as I just drove in, I brought my breakfast and coffee. she did not ask me who I was, name . I bought this car there and always took it there for all service I bought three other cars over the years and have been happy with things as they were. Up until this service I wanted to have done. I have to go to Texas for a visit, to see my Daughter and her Husband as it has been three years since was last there. I have had a lot of problems lately to numerous to mention of which you do not have any connection with. One of which caused me to look there for the 2004 Lincoln town car because mine was in a head on collision, not my fault he went over the line, I had numerous injuries Biottom line is I am very upset the way I was treated at the service counter, I would think twice about recommending you place to go to. Fred Steinmiller 517 915 6075.I put this in the letter so you could check out the fact that I was a costumer for quite a while. More

3 1/2 hour wait for oil change? I have two free oil changes for them, but won't be using them if they always say 3 1/2 to 4 hour waits. They also do not take reservations, I wonder I have two free oil changes for them, but won't be using them if they always say 3 1/2 to 4 hour waits. They also do not take reservations, I wonder what real service is like? More

Service Brought in commercial vehicle on Monday at 3pm for scheduled service and some minor repairs. As of 4pm Tuesday they had not even started the service, Brought in commercial vehicle on Monday at 3pm for scheduled service and some minor repairs. As of 4pm Tuesday they had not even started the service, and didn't even bother to call me. Service center closes at 6, sat there at 530 waiting for them to put old oil back in so I could use my truck the next day for work. FYI, they knew ahead of time I needed this truck for work. So now I have to take another day off work costing me money because they can't even do a simple oil change in 26 hours period. Worst service experience ever. More