Brighton Ford - Service Center

I have $5 part for 30 days when I call to find out when it will be in and actually get to talk to a person I get the run around. If I leave a message my calls are not returned. Why is it another Ford deal it will be in and actually get to talk to a person I get the run around. If I leave a message my calls are not returned. Why is it another Ford dealer had the part in less than 24 hrs? More

I have several complains about my experience in Brighton Ford and Mercury dealership. 1. I had a noise in front drive. They claimed that tire rods were bad and they fixed it, but the noise is still there.( Ford and Mercury dealership. 1. I had a noise in front drive. They claimed that tire rods were bad and they fixed it, but the noise is still there.(covered by warranty) 2. My check engine light was on. They said that my Michele's EGR and spark plugs were bad. Warranty did not cover that so i did not agree them to fix it. They charged me $96 for checking it out. I asked my own mechanic what takes to find that out and it takes just a simple computer scan, it takes couple minutes(Autozone would o it for free.)When i told it to Travis Siegal and asked him how long did it take to find this problem his answer was "it doesn't meter how long did it take 30 minutes, 45 minutes.. that's what we do in here." After all I bought EGR, my mechanic was about to change it, but he did not because it was still good. All my car needed to fix this problem was spark plugs and wires. 3. I asked to check my inside light on driver's side because it works just sometimes, but they did not touched it. 4. Travis Siegal did not call me even ones to let me know about my vehicle, all the times I talked to him on the phone I called him, he promissed couple times to call me back but he never did. Each time he kept promising me to give my car back the next day. I got my car back in 10 days and that messed up my plans. Also I could say that he was rude. Problems with my vehicle which i got after i got it back from dealership, but didn't have before i took it there: 1. Front speaker makes weired noise 2. Inside heating works just on high otherwise blows cold air 3. My tire was low an air. This is not a big deal, but COME ON it has the light for that and I did not take my car to some random "garage boy" All these 3 listed above cannot be proven but it is very suspicious to me. In conclusion I feel overcharged for job like that. My experience was awful, I am never coming back again and definitely I will not recommend this dealership to anyone. More

I went into Brighton Ford to get a checkup on my car, and they did excellent work. They were very friendly and personable. The service was fast and there was no second guessing on there part. The quotes they they did excellent work. They were very friendly and personable. The service was fast and there was no second guessing on there part. The quotes they gave me seemed very reasonable. I would definately recommend Brighton Ford for any other their services! I will be coming back to Ford for service again. More