I am writing this to recommend anyopne who shops at Brown Mercedes in Charlottesville to ask for Carla Freeman. I venture there are only a handfull of car sales people who take an interest in the client like Carla did in me and in what I was seeking in a car. She is pleasant, patient, understanding and kind. I was seriously interested in the 2017 GLC300 4matic. She went out of her way to see that I demonstrated the vehicles that were in the category and with the features on my shopping list. Carla worked diligently to configure the vehicle as closely as she could to my shopping list. The sales manager, Janez Lynch, certainly placed the vehicle in the right range. Unfortunately, there were certain design features about the model and trim, which no salesperson could have overcome, that kept me from buying the car. Carla was gracious upon learing of my decision, and understood the reasons I decided not to buy this Mercedes SUV.