Brown's Chrysler Dodge Jeep Ram

I am writing to formally file a complaint against Brown’s Automotive Group due to ongoing service issues, unreasonable delays, and improper charges that have left me without reliable transportation while I c Automotive Group due to ongoing service issues, unreasonable delays, and improper charges that have left me without reliable transportation while I continue to pay for my leased vehicle. First, the level of customer service I have experienced has been extremely poor. I was initially informed that my vehicle would not be seen for approximately six weeks, despite the fact that my engine warning light was on. It was only after I escalated the issue and strongly objected that my vehicle was taken in for inspection. Following this inspection, my vehicle failed the recall alert testing and was deemed “unsafe to drive.” As a result, I am now without my personal vehicle for an estimated six to eight weeks, yet I am still responsible for making lease payments during this entire period. While Brown’s Automotive Group has provided a loaner vehicle, it is not comparable to the vehicle I lease. Additionally, I am required to return and exchange the loaner every 500 miles. This policy has proven to be extremely disruptive. I received a loaner on Friday and was already required to exchange it again by the following Wednesday, creating unnecessary inconvenience and time lost. I have also been informed that I am expected to pay for an oil change that was required solely in order for Brown’s Automotive Group to perform the recall testing. I believe it is unreasonable for me to be charged for maintenance that was necessary to diagnose and address a manufacturer recall. Furthermore, I was charged $46 for gasoline under the claim that the loaner vehicle was provided to me with a full tank. This is inaccurate. The vehicle did not have a full tank at the time it was given to me, and I have a photograph of the dashboard documenting the fuel level. Overall, I have been left without my leased vehicle for an extended period of time, forced to manage repeated loaner exchanges, and charged for items I do not believe are valid. More

Signed a contract and invoice on a 2026 Ram, but when the truck arrived the price suddenly went up. When I showed my signed paperwork, I was told it wasn’t a contract they had to honor. I had already traded truck arrived the price suddenly went up. When I showed my signed paperwork, I was told it wasn’t a contract they had to honor. I had already traded in my lease that morning, so I was stuck. This dealership is exactly why people hate buying cars. Completely unprofessional. Shop elsewhere. More

Great deal. No pressure .. Bob the salesman made the experience go very smoothly I pick out the vehicle and picked.it up the next day. All done in under 2 ho No pressure .. Bob the salesman made the experience go very smoothly I pick out the vehicle and picked.it up the next day. All done in under 2 hours and responses to.my question were answered quickly. More

Great experience, very happy with my truck! Angelo was very helpful and made the process easy. I will definitely recommend this dealership and continue my future purchases with them. Angelo was very helpful and made the process easy. I will definitely recommend this dealership and continue my future purchases with them. More

The gentleman was very friendly jim G was very professional and helpful i really appreciate 🙏 best service ever professional and helpful i really appreciate 🙏 best service ever More

Bob was a total life saver for me! I had such an amazing experience, everything was taken care of for me, great deals and service! Highly recommend! I had such an amazing experience, everything was taken care of for me, great deals and service! Highly recommend! More

Rich Roberts is the best. ! Very attentive to customers needs!! Very easy to work with ! Very attentive to customers needs!! Very easy to work with More

I finally got he Jeep Wrangler I wanted thanks to Bob. Got my monthly payment to what I could afford. Thanks again Got my monthly payment to what I could afford. Thanks again More

I went to Browns hoping for the best because I've had such a bad experience with my last two cars. I had an amazing experience with Browns, Mark my salesman was so helpful and the Finance dept Charlie th such a bad experience with my last two cars. I had an amazing experience with Browns, Mark my salesman was so helpful and the Finance dept Charlie they all helped me get the car of my dreams. I'm so happy and I def reccomend ppl to to Browns. Thank you and Merry Christmas to everyone at Browns 🎄🎅🧑🏻‍🎄 More

Just purchased a Chrysler Pacifica from Brown’s. Salesman Dan Hopper, Sales Manager Alex Gomez, and Finance Manager Charlie Kennedy were awesome! No hard push, no typical “car salesman” nonsense, ju Salesman Dan Hopper, Sales Manager Alex Gomez, and Finance Manager Charlie Kennedy were awesome! No hard push, no typical “car salesman” nonsense, just friendly people who worked with us to make a great deal for a beautiful vehicle. Very happy with our experience and would highly recommend Brown’s. More