Brown's Chrysler Dodge Jeep Ram

*BEWARE OF EXTRA REPAIRS AND QUADRUPLE BILL ESCALATION- THIS BUSINESS PREYS ON THE ELDERLY* On 10/19/2022 my 80 year old mother went for an oil change service on her Jeep, she was approached by Steven S THIS BUSINESS PREYS ON THE ELDERLY* On 10/19/2022 my 80 year old mother went for an oil change service on her Jeep, she was approached by Steven Shen with details of an oil leak that was found and quoted that the repair would cost $500 dollars. She asked for a discount and was offered 10%. She agreed to the repair. Upon pickup, which was delayed by the dealership after promising the work would only take a few hours, she was shocked to learn that the bill had increased to $2,195 dollars and many undiscussed and unauthorized services had been done to her vehicle, several of which were unnecessary as they had already recently been performed elsewhere. My mother attempted to dispute the extra charges but was forced to pay the bill as she needed her vehicle returned to her possession for important doctors appointments. When we went the next day to dispute these extra charges with Steven Shen, we were blatantly lied to with claims that he had gone thru every item on the list of charges and had gotten her authorization. We will be disputing these charges with the credit card company and have records to prove many of these repairs were not needed. Shame on this dealership for attempting to take advantage of an elderly woman with such grossly unethical and fraudulent business practices. The public should be warned to get quotes of work they authorize in writing so as not to be taken advantage of in this way. More

I DROPPED OFF MY CAR TWICE, BOTH WITH APPOINTMENTS, WAITED ALL DAY FOR MY REPAIRS. BOTH REPAIRS WERE DONE AND DAMAGED MY CAR IN THE MEANTIME AND . OF COURSE THEY NEVER GOT BACK TO ME. I WOULD NEVER GO WAITED ALL DAY FOR MY REPAIRS. BOTH REPAIRS WERE DONE AND DAMAGED MY CAR IN THE MEANTIME AND . OF COURSE THEY NEVER GOT BACK TO ME. I WOULD NEVER GO BACK TO THEM BUT UNFORTUNATLEY THEY ARE THE ONLY SERVICE STATION WHO WORKS ON FIAT'S. SO DISSAPOINTED. BEING CALLED SWEETIE, IS SO RUDE. IF I HAD A MAN WITH ME I GUARANTEE THIS WOULD HAVE NEVER HAPPENED. IT MAKES SUCH A BIG DIFFERNCE WHN BUYING A CAR, WHEN THE SERVICE IS SO AWFUL. THEY ASKED ME IF I BOUGHT THE CAR FROM THEM, REALLY?? YES! I AM AT THERE MERCY AND IT IS A HORRIBLE FEELING. I HAD TO THEM ONE STAR, OR THIS REVIEW COULDN'T BE SUBMITTED! JOKE! More

I ordered my 2022 Jeep Rubicon from Brown's and I couldn't be happier. Special shout out to Angelo in Sales and Sammy in Finance. You both were professional, considerate and a pleasure to deal with couldn't be happier. Special shout out to Angelo in Sales and Sammy in Finance. You both were professional, considerate and a pleasure to deal with. Thank you so very much! More

If I could give negative 5 stars I absolutely would. Brown’s Jeep of Patchogue is a disgrace. They are irresponsible and negligent in their service department. Over the summer of 2020 we took my car in Brown’s Jeep of Patchogue is a disgrace. They are irresponsible and negligent in their service department. Over the summer of 2020 we took my car in for a repair of the catalytic converter that was still under warranty. After three weeks of of being razzle dazzled by their incompetent customer service agents, they finally admitted to breaking the head gasket because they couldn’t get the bolts off to replace the catalytic converter. It then took two more weeks for a total of five weeks for something that should have taken at most, two days. The entire time the customer service was terrible. No one ever calls back and they couldn’t care less that you are without a vehicle and missing work. Fast forward five months later, the car completely overheats and there is oil leaking everywhere under the hood. We had it towed to a non jeep mechanic who said it was a faulty repair of the work that was supposedly done over the summer. The work was done poorly and this negligence is unacceptable. We then took the car back to Brown’s for repair because we were told by Brown’s that since it was their mistake, they are the only dealership that can fix it. Well, it has been another 5 weeks and our car is still not fixed. No one returns our calls and the general manager is aware of the situation but has done absolutely nothing. Brown’s of Patchogue is by far the most disrespectful, neglectful and unprofessional business I have ever encountered. They have not offered a loaner car and have ignored all our calls. If you have read this far, I urge you- DO NOT BUY OR BRING YOUR VEHICLE TO BROWNS UNDER ANY CIRCUMSTANCES. If you don’t mind waiting months for repairs, or if you enjoy being disrespected, ignored and put in dangerous situations- by all means, give them a try. I think the kids around the block running a lemonade stand would do a better job at managing this joke of a dealership. More