Brown's Chrysler Dodge Jeep Ram

I have a 2005 Liberty that I purchased here. Needing only an oil change I was asked to leave the car for the day. Really?? Normally the inspections were done at a local mechanic, but one year the check eng an oil change I was asked to leave the car for the day. Really?? Normally the inspections were done at a local mechanic, but one year the check engine light came on so I took it to the dealer to get fixed and inspected. The catalytic converter was replaced to correct the check engine light (under warranty to 80,000 miles), but I also had a list of things that had to be fixed to pass in spection. I took it back to my local mechanic and they laughed about what Jeep service said, saying that nothing needed to be done at that time. The check engine light came on again a short time later and it became a fiasco. They had theories that cost over $100, I got the same theories for free at two local mechanics. But since the local mechanics were honest about being unsure what the problem was I took it back to jeep, figuring they service jeeps all day long and should know everything there is to know about jeep's. I called the jeep complaint department, saying that I shouldn't have to be charged for theories that mechanic didn't even charge for, but they sided with the service department. So I ended up paying $200 to test the theory. So far that's were I am at. Let's hope this theory pans out and I don't have to pay for more of their professional theories. More

This was a Trail Rated 4x4 Liberty. I took it on the beach. It bottomed out and bent the pan that protects the gas tank and caused it to rub the drive shaft tearing up the boot on it. They wouldn't cove beach. It bottomed out and bent the pan that protects the gas tank and caused it to rub the drive shaft tearing up the boot on it. They wouldn't cove the repair and the mechanic said I must have taken it off road. DUH, why the xxxx do you think a got a 4x4 that was trail rated? This was a lease. My lease was up, but it was never explained to me that there was a$400 disposition fee. I guess I should have read the fine print. Never again would I go to Brow's Jeep. Fusion finance also nickle dimed me on the wear and tear. Buyer Beware! More

My Chrysler 300 needed front end mechanical repair . We dealt with Kevin in service who was extremely helpful in explaining the repair and dealing with our insurance co. We were very happy with the way we dealt with Kevin in service who was extremely helpful in explaining the repair and dealing with our insurance co. We were very happy with the way we were treated at Brown's . More

I shopped all the local jeep/chrysler dealerships and brown's gave me the best price by far. Everyone I dealt with was great.The best car buying experience I have ever had. brown's gave me the best price by far. Everyone I dealt with was great.The best car buying experience I have ever had. More

Had a Huge Sale Gimmick,Finance Did not Return Phone Calls, They Are to concerned on Selling More Cars, As the Saleperson Said, We are concerned with selling more cars then the competitor, In reality th Calls, They Are to concerned on Selling More Cars, As the Saleperson Said, We are concerned with selling more cars then the competitor, In reality the Dealership is not designed to sell more then a 100 cars, They should concentrate on being the Browns They Used to Be, Bought my Car Somewhere Else such a shame when a great dealer, goes bad More

Once the car was sold, the salesman never returned calls. There were issues to correct which the dealership did not correct promptly as promised. The dealership asks that we drop off the car and come back There were issues to correct which the dealership did not correct promptly as promised. The dealership asks that we drop off the car and come back but we don't live nearbynand work even further away making this very difficult. I went there early one day to wait and they told me itbwould only be a few hours. It was just shy of 9 hours when I left. They have your money and that's all they care. More

We had our 2007 Chrysler 300 Serviced, July 5th. We were told that the car was going to be held up 3 days because of the Holiday. that following Monday we tried to get in contact with Chris, left messages told that the car was going to be held up 3 days because of the Holiday. that following Monday we tried to get in contact with Chris, left messages and he never got back to us till that wed. We received word that the car still was not looked at. So frustrated, we went down in person Friday evening after getting the run around. We were told because our rep was out(probably on a vacation) that no one else got around to looking at our car. We asked for a loaner car or a way to compensate us, for the inconvenience; you see we have family on long Island, thinking it would only be a 3 day job, we decided to leave the car in Long Island, and get by with one car and my fiance' motorcycle. We live in the Bronx, so you can under stand our frustration! We were told because we didn't initially purchase the car, we couldn't be provided with one. We had no choice but look for rentals, which we could not be reimbursed. Well we left the dealership, and waited for an answer as to when the car could be initially looked at. you see the car sat for and entire week with out an evaluation. Friday we received a call in the afternoon after leaving a couple messages, that the car wont be looked at till the following Monday. Monday came and we received a call to give confirmation to give the car a diagnostic test. the problem was a gasoline leak, so they couldn't release the car to us, due to the nature of the issue. We were told then on Tuesday that they had to reschedule the labor and assembly because the head tech was backed up. Once Wednesday morning came, i contacted the dealerships manager, he was polite and said that he would get back to us in 15min, yet he passed the news to the original service rep Chris, who was laxed about returning calls and lying about receiving them. so Thursday, we call for status with the car, and they had to schedule with warranty company to look at the car,but the car hadn't been taken apart yet. So they held up the adjuster, and then two days after the adjust had to go back because the dealership claimed there was another crack the warranty comp didn't see. My guess is that they broke it while removing it after adjuster had confirmed what needed to be replaced, and what was covered..etc... I just made no sense to the insurance company, and they had to if they were going to cover the fuel pump with the new crack. Chris left a message saying the fuel pump and parts were in stock and blamed the warranty company for the timing, also badgering the insurance company saying they are not on our side they will give a hard time to cover damages, for cost. We got word from the insurance company saying they kept leaving messages for Chris and he said he never got any calls. Again lied to. Yeah just like he never got our calls. After and argument, we finally got Chis to call the warranty company. Later we were lucky to hear it would all be covered, and the car would be ready the following Monday because the dealership had to sell the fuel pump to another dealer!!! So again the run around. To make a very long story short, the car wasn't ready till tueday. LOL!! So my fiance and i got to pick up the car, and we only had a 200.00 deductible, they tried to scam us by saying we had to pay taxes on it..yeah okay not a wopping extra 105 dollars!!! We asked if they could call the warranty company and they said no. Originally the woman Gene, said come back tomorrow when chris is in, oh NOOO!! you had our car for a total of 25 day!! and from the bronx, we are not going to leave without the car. So we called the insurance warranty company. There was a tax exemption, and the warranty company gave us a tax id # to give proof. The dealer didn't want the tax id, and left the counter, we demanded to speak to someone.. the lady gene came back to say needed to make an adjustment, with an attitude, she was very rude. we got no apologies!! we made the payment and left. never again please don't use this dealership!!!! More

I was supposed to get $1,000 off if I used their bank for financing. I did, but I didn't get the money. When I called the dealership, they told me that I got the discount, but it cost them $1,000 to adjust t financing. I did, but I didn't get the money. When I called the dealership, they told me that I got the discount, but it cost them $1,000 to adjust the tires. So they charged me for that. I also asked several time if we would be done at 5pm. They kept telling "of course." Then at 4:55pm, I reasked again, and was told "they are pulling up your car right now." I eventually got the car at 8pm. As a result, I lost $1,000 in tickets for a show which I had in my pocket and screwed over 6 of my friends. I could have made it on time if they simply didn't lie to me in order to sell a car. After getting the car, I noticed that the speedometer was off. Since I already bought it, they told me that they won't do anything to fix it. I wish I could explain how terrible of an experience this was. It ruined my day, I lost money, and ruined several relationships with friends. The whole time, three *sshole at the dealership (Jim, Tom and Bill) couldn't care less, no matter how much I begged them to hurry after it became obvious that they lied to me. NEVER EVER GO TO THIS PLACE. EVER!!!!! More

I had my transmission serviced @ the last oil change . I had my transmission serviced @ the last oil change . From that point on the transmission started acting up , in all levels of operation . I gav I had my transmission serviced @ the last oil change . From that point on the transmission started acting up , in all levels of operation . I gave Stephen a detailed list of the problems . I also had my oil changed @ this time . They road tested the Jeep Liberty and found the problems I was having was covered by a service bulletin on this year vehicle . They replaced a computer module and tweaked things . As of today 12-3-10 I have found the repair to be close to a total change in how the transmission shifts . I do hope it remains this way . Your service Dept. is doing good for your company . When new car sales are down , a good service dept. keeps customers coming back. More

The price on my Charger was beter than any other local dealer I am in zip 11780 and Browns was better than Smithaven. Their Service is always crisp, prompt and pleasant. Their Sales and Finance groups are dealer I am in zip 11780 and Browns was better than Smithaven. Their Service is always crisp, prompt and pleasant. Their Sales and Finance groups are very easy to deal with and never pushy - the sell you what you need and don't push extras if you are not interested. I have recommended others to Brown's and 4 out of 4 bought cars. My 2011 T&C will be my 3rd purchase. More