Brown's Fairfax Mazda

Reason for Visit: Sales

I recommend this dealer: No

My Review of Brown's Fairfax Mazda:
This was a painful car buying process that took too long and no one answered our questions. The salesman was very unattentive and rude at times. The floor sales manager was not helpful and the "finance" guy literally told us he could care less if we bought the car because he wanted to go home and watch a game. Poor, poor, customer service. I will never buy a vehicle there again or another Brown's dealership because of this. We only purchased the vehicle because it was well priced, otherwise we would've walked out of the dealership. Go somewhere else.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Brown's Fairfax Mazda:
Customer Service: Breaking trust is bad customer service. We have been a loyal customer of Browns Fairfax Mazda for 7 years and bought 3 cars from them. This weekend, we had the unfortunate experience of dealing with manager Matt May. We traded in our mazda speed 6 for a mazda cx-7 and he appraised it at 16K. The next day we find out they had the speed 6 on their inventory for 20K. there was absolutely nothing wrong with the car and it was immaculate when we traded it in. so why the big price difference? we thought that since we are loyal customers, we would be treated fairly, but not matt may.

Quality of Work: They did a half-ass job of detailing the SUV, since they only washed the outside of the car. Coffee spills were still present inside the car. It was too dark to notice when we brought it home.

Friendliness: Of course, they want to make a sale.

Overall Experience: Unfair negotiations, since we trusted them to treat us fairly.

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