Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: James Suthard; Janet Allison; Chris Kraus
My Review of Brown's Fairfax Nissan:
Wow, what a refreshing group of folks to deal with. Fairfax Nissan is a real down to earth Dealership. I felt so comfortable and at ease in dealing with Fairfax Nissan. I was looking for a Moss Green Nissan Cube to match my Box turtles. LOL. But really I was doing alot of searching via Internet first, looking at Edmunds.com and other sites to know a bit more first and visited other Nissan dealerships as well. I actually had test drove the Cube at another Dealership at a whim. I was asking for quotes via emails at various dealerships, but let me tell you, James kept in touch with me via emails and we went back and forth on stock number and similar configurations for several days cause I was looking for a specific configuration on the Cube with other dealerships as well to find a great deal.
The first car he offered a real great crazy price but was sold the very next day and I thought okay that's the end of that deal. But you know what? He was the only dealer that proactively stayed in touch with me, and got back to me and found another similar model I was looking for and we did some more dealings via emails for another crazy price. We talked invoice, taxes, processing fees, and OTD. He was very courteous in all his emails and my wife and I felt he was really sincere and worked very hard to get my business. When I finally called him, I felt this person was very straight up with me and knew how customers felt about buying a car. Buying a car is an investment and not like buying a daily cup of coffee. So when I finally decided to come in to look at the car, it was late in the evening and he was getting the car in.
There I met Chris Kraus at the dealership. He walked me patiently thru all the paperwork and never rushed me as I was reading thru the paperwork and asking questions about why this and why that. He was patient, super polite and took time to explain it to me. Finally I met the charming Jannet Allison, who was the GSM. She was very professional, friendly and helpful about how I would pay for the car and we signed the contract for the price as agreed to. She explained everything very clearly to me and took care of all the paperwork for us to drive the car off the lot that evening. Chris then took over to go over the car with my wife and me, installed the license plate, helped looked for bungee cords that was part of the car, and also for the toggle hooks. He looked very hard for it, we found the bungee cord, but not the toggle hooks. So he said he would get them to us via mail. It was now like 11:30PM before we drove off with the Cube. Never did I felt that they were rushing us out because it was so so late.
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