Brown's Fairfax Nissan

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Kraus

My Review of Brown's Fairfax Nissan:
This is a followup update to our original review. Chris Kraus was superb on this followup. We were missing the toggle hooks in the Cube when we purchase it and he said he would order replacements for us and mail them to us. Chris took the time to keep in touch by email and phone all this time. Imagine that, I already had the car, the original sale was done and all that was outstanding was these really little toggle hooks. My past experience with other dealership in another State up north a bit, I would of given up seeing these things or hearing back. But not with Chris. This is an example of honest to goodness customer service. He mailed us what he thought were the toggle hooks for the cube. Nope wrong type of hooks we told him. No problem, he ordered the correct type of hooks. They came in but were multi-colored he said in his voicemail message he left for us, we were looking for the standard black toggle hooks. No problem, he keep in touch, sent back the colored hooks and got us the black standard toggle hooks that goes with the Nissan Cube. He called us a couple of days later, my wife went to pick them up at her first oil change (free complimentary first oil change too) and returned to him the wrong ones that he sent originally. All this over several weeks, but you know what, it didn't matter cause he kept in touch via phone and email as to the status. I'm impressed and appreciate his thoughtfulness and forever a happy Fairfax Nissan Cube customer.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Suthard

My Review of Brown's Fairfax Nissan:
Worked with sales guy James Suthard and he is very easy to deal with. Every thing handled via Email. Car was ready by the time I was in dealership and I am out on the road driving in less than an hour. No pressure tacticts and on top of that I got great price.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Suthard; Janet Allison; Chris Kraus

My Review of Brown's Fairfax Nissan:
Wow, what a refreshing group of folks to deal with. Fairfax Nissan is a real down to earth Dealership. I felt so comfortable and at ease in dealing with Fairfax Nissan. I was looking for a Moss Green Nissan Cube to match my Box turtles. LOL. But really I was doing alot of searching via Internet first, looking at Edmunds.com and other sites to know a bit more first and visited other Nissan dealerships as well. I actually had test drove the Cube at another Dealership at a whim. I was asking for quotes via emails at various dealerships, but let me tell you, James kept in touch with me via emails and we went back and forth on stock number and similar configurations for several days cause I was looking for a specific configuration on the Cube with other dealerships as well to find a great deal.

The first car he offered a real great crazy price but was sold the very next day and I thought okay that's the end of that deal. But you know what? He was the only dealer that proactively stayed in touch with me, and got back to me and found another similar model I was looking for and we did some more dealings via emails for another crazy price. We talked invoice, taxes, processing fees, and OTD. He was very courteous in all his emails and my wife and I felt he was really sincere and worked very hard to get my business. When I finally called him, I felt this person was very straight up with me and knew how customers felt about buying a car. Buying a car is an investment and not like buying a daily cup of coffee. So when I finally decided to come in to look at the car, it was late in the evening and he was getting the car in.

There I met Chris Kraus at the dealership. He walked me patiently thru all the paperwork and never rushed me as I was reading thru the paperwork and asking questions about why this and why that. He was patient, super polite and took time to explain it to me. Finally I met the charming Jannet Allison, who was the GSM. She was very professional, friendly and helpful about how I would pay for the car and we signed the contract for the price as agreed to. She explained everything very clearly to me and took care of all the paperwork for us to drive the car off the lot that evening. Chris then took over to go over the car with my wife and me, installed the license plate, helped looked for bungee cords that was part of the car, and also for the toggle hooks. He looked very hard for it, we found the bungee cord, but not the toggle hooks. So he said he would get them to us via mail. It was now like 11:30PM before we drove off with the Cube. Never did I felt that they were rushing us out because it was so so late.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gregory Howard and Massood Fahad

My Review of Brown's Fairfax Nissan:
My experience at Browns Fairfax Nissan in Fairfax Virginia was fantastic. My salesman was Gregory Howard and finance manager was Massood Fahad. Gregory Howard delivered nothing more but legendary customer service and 100 % customer satisfaction. He met all the fundamentals of outstanding customer service to me personally. Gregory always kept in contact with me, never made a promise he couldn't keep, listened to my needs as a customer, dealt with questions and concerns, delivered accurate vehicle and product information, went above and beyond with his helpfulness even if there was no immediate profit in the deal and went the extra mile to ensure quality customer service. Gregory had a great deal of empathy for my situation, especially since I was a first time buyer. He is able to communicate effectively and is able to match his promises with the company’s guarantees. When handling business with Gregory, he always puts the customer first and negotiates customer needs with company needs. He has a clear understanding of budget and will go out of his way to make you feel comfortable with your purchase. The most important quality Gregory has is patience. He understands it is a big investment to purchase a used or new vehicle. He develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Gregory also provides timely feedback to senior management regarding customer needs to ensure you are 100 % satisfied with your visit and or purchase.

My finance manager was Massood Fahad. Massood as well as Gregory delivered outstanding customer service and 100 % customer satisfaction. Massood adhered to the standard of professional ethics and was respectful to me as his customer. He was knowledgeable of state regulations regarding finance and the fair credit reporting act. Massood booked out deals accurately and never misrepresented equipment. He maintained confidentiality of customer information and maintained good lender relations. Since I was a first time buyer, he went over all the paperwork and explained everything thoroughly.

I would recommend this dealership to anyone who is looking for 100 % customer satisfaction, which all should if making a big investment, such as buying a vehicle. Fairfax Browns Nissan provides listening ears, understanding of your needs, quality feedback and most important patience.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Paul Leo Goode

My Review of Brown's Fairfax Nissan:
I have never had car deals in US. That was my first experience and it was horrible.
I would not recommend this dealership and especially be careful when you fill out and signed forms. Instead of AWD SUV I've got FWD by AWD price.
I find it out at home when started look at papers. Actually I did not know that AWD cars has a mark on the back. But sales man Paul presented as AWD, may therefore I did not care.
So extra thousand - good lesson! Manager Janet and finance man Rhashid made mistakes in buyers order and I have been compelled go back from my bank twice. I could not change a car, because they said it is illegal in Virginia even it was on the next day. Their finance man was rude as I never seen in US and could not explain how they gave me FWD instead of AWD and why price is higher for this FWD that I bought.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: don't remember

My Review of Brown's Fairfax Nissan:
I bought my car a few months ago here, and i found their dealership to be the best of the 8 or so that i visited.
I was looking for a used xTerra, or cheap new one, and found they had a great selection of cars. I test drove one, and found the salespeople to be very helpful and knowledgeable. the cars almost sold themselves, but i was told how to use the different options on the car, and what to do if problems arose. The particular car i was looking at was out of my budget, and they were willing to lower it so that i could afford it. I really appreciate the service here.
i also inquired about the certified Nissan warranty, and was able to get it on my car for little cost. I also wasn't able to receive the car right away, and had to wait in order to secure my funds, they were more than happy to hold the car until i was ready.

I would say that this was the only pleasant experience i have ever had with a dealership, and I am extremely pleased with my new car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sharon Connacher-Donovan

My Review of Brown's Fairfax Nissan:
I should start with -- I LOVE MY CAR!!! Sharon was extraordinarily helpful when I purchased my Nissan Murano at Brown's Fairfax Nissan. The main reason I went with Nissan Murano over Toyota or Lexus was Sharon had worked with me previously at a Buick dealership. I knew if she said that Nissan is a good vehicle, then, it's a good vehicle. SHE HAS BEEN ABSOLUTELY CORRECT. She was the epitome of patience when working with me to get the exact color, interior, and options that I wanted. I couldn't be any happier. After going through the sales process, she then took me around to the Service Department and introduced me to the primary person who would work with servicing my vehicle. In fact, I took my car in yesterday for an oil change and to check on something, they completed everything, then notified me that I also needed to get the air and cabin filters replaced (they did that), and even replaced my new windshield wipers that were not working quite properly (at no cost to me and with no haggling). They even washed my car (which was appreciated since it was covered in dirt, etc. due from our recent snow.)
I love Browns Nissan Fairfax. They have been an absolute pleasure to work with. You can bet that my next car will be another Nissan.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jannet Allison

My Review of Brown's Fairfax Nissan:
I found a used Honda Civic on the internet. I was surprised it was at a Nissan dealership. Anyway when I arrived the salesperson knew all about the Hondas and the price was lower than all of the local Honda dealerships. They also gave me a warranty on a product that wasnt even theirs! Overall the process was really easy. I thought the least i could do was share the experience with others. Browns Fairfax Nissan is a great place to buy any type of car.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Andrew Jennings and the manager Johnny

My Review of Brown's Fairfax Nissan:
This is the husband of WhiteMurano, and I decided to post about my experience with Browns while purchasing my truck.
Everyone i dealt with was very friendly and presented themselves profesionally. Everything possible was explained to me about the Frontier i was purchasing. Everything from the Crack resistent headlights to the possitive traction from the limited slip differential that is offered. Pricing I thought was quite fair, although I feel my wife got a slightly better deal than I did, but I am happy. Overall, I would recommend.

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