Bryan College Station Toyota - Service Center

Bryan College Station Toyota responded

Thank you for your review! We're glad to hear that the communication about your car’s condition and future maintenance was helpful, and that you found our shuttle service convenient. If there's anything we can do to earn that 5th star, we'd love to hear your input. Please feel free to reach out to us at customerservice@purdygroupusa.com. We look forward to continuing to serve you!

Bryan College Station Toyota responded

We truly appreciate your kind feedback! It’s wonderful to hear that our team has consistently provided timely, courteous, and cost-competitive service over the years. Our friendly staff is always here to help, and we’re grateful for your continued trust in us. See you next time!

Bryan College Station Toyota responded

We’re so pleased to hear that you feel valued as a customer! Our team works hard to provide exceptional service, and knowing that you trust us with your vehicle is incredibly rewarding. Your confidence in our work motivates us to continue delivering the best experience possible. Thank you for choosing us, and we look forward to being here for all your vehicle service needs in the future!

Bryan College Station Toyota responded

Thank you for your feedback, Linda! We're glad to hear you had a great experience with no waiting, and that Manny was able to assist you. We appreciate your trust in us to keep your car in great shape!

Bryan College Station Toyota responded

Thank you for your kind review! We're glad to hear that our staff’s skills and thoroughness met your expectations, and that the repairs were completed in a timely manner. Tanner takes great pride in making sure our customers are well-informed, and it’s great to know he was able to explain everything clearly for you. We appreciate your trust in us, and can't wait to see you for your next service!

Bryan College Station Toyota responded

Thank you for sharing your experience with us. We understand your concerns, and we want to personally apologize for the frustrations you’ve encountered with your vehicle, including the brake and sensor issues, as well as the delay in receiving your second key. This is not the experience we aim to provide, and your feedback helps us address areas where improvement is needed. Your satisfaction is important to us, and I’d like to assist in resolving any ongoing issues or questions. Please feel free to reach out directly at customerservice@purdygroupusa.com, and we’ll do everything we can to improve your experience with your vehicle. Thank you again for your feedback, and we hope to make things right for you.

Bryan College Station Toyota responded

Thank you so much for your kind words! We’re thrilled to hear that Tony has been consistently helpful and that he’s provided you with the guidance to keep your Highlander in top shape. Tony is a valuable part of our team, and it’s great to know his hard work is appreciated by our customers. We look forward to continuing to keep your Highlander running smoothly!

Bryan College Station Toyota responded

Thank you for taking the time to leave a review. We're glad to hear that Tony provided you with professional and efficient service—he is a valued member of our team. However, we sincerely apologize for the lack of follow-up from our sales team. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait without any communication. Your feedback is important, and we'll be addressing this internally to ensure it doesn’t happen again. If you're still interested in meeting with our sales team, we’d be happy to personally arrange a time that works best for you. Please feel free to reach out at customerservice@purdygroupusa.com, and we’ll make sure you’re taken care of promptly. Thank you again for your feedback, and we hope to have the opportunity to assist you in the future!