Bryner Chevrolet

Old School Family Owned Dealership I bought a new 2012 Cruze from Joe Valori after doing all my homework and finding the right car at the right price in the first conversation and at my I bought a new 2012 Cruze from Joe Valori after doing all my homework and finding the right car at the right price in the first conversation and at my local dealer. I buy a lot of cars for my extended family and have gone as far as North Carolina to do that. When I stopped in just to see what I would replace the Cruze with, I was thinking new again. I looked at a Bryner sold, serviced and traded 2017 with 19.000 miles and a perfect Carfax. A little research showed it was right at the price I was willing to pay (a few hundred below Carfax and a few hundred more below some other sites I use). It was also the same few hundred below some other nearby listed comparable cars. Came back with my wife, talked to Joe. Nothing changed, nothing added, no nonsense fees. A favor I needed in the transaction was no problem. Only talked with Joe and the deal was done. And with all of that, there were real creamers and fresh danish in the coffe room. More

POOR INTEGRITY AND SALES TACTICS . My elderly father bought a Chevrolet Equinox from there is June 2018. He brought his car back in February 2020 for inspection and his "free oil chan . My elderly father bought a Chevrolet Equinox from there is June 2018. He brought his car back in February 2020 for inspection and his "free oil change". While waiting for his vehicle he was told that his "Certified Preowned Vehicle ", with his 172 point inspection, that he put less that 3K miles on in 8 months needed 4 new tires. 2 of which were completely bald. He also needed back breaks and rotors. With all the things he needed for inception the total came close to $1,500 for a vehicle he had less than 8 months. After my father told me this I told him we need to go back to get an explanation for these. This is not a service issue but a sales issue. We asked for the sales manager. He double talked us from the start stating mm specs for the tires and breaks. He also produced a check list that he said we should have. Well we didn't have it as we had all the papers from the purchase of the car together with us. We had told him that my father had been back there previously when his tires were losing air randomly to get it checked out , not including the multiple times he came to my home for needed air. The sale manager had the audacity to say I wish i knew that then we could do something. Basically calling us liars but here this guy is producing this photocopied check list with tire specs and the completed checklist, after he went in the back for 15min upon of arrival/request. I called him out on that and he said he can give us the original but whats the point they weren't going to do anything for us and that was probably just done written up too. They did credit us for the oil change but only after they tried to get away with changing it to us in first place. Steer clear of this dealership and if you have parents that are older make sure you go with them so they don't get bamboozled by this less than honest sales team. More

Fairly Easy Sales Process Bought a certified pre-owned vehicle from Bryner. My salesman was very friendly and professional, overall he made good use of my time there. I arriv Bought a certified pre-owned vehicle from Bryner. My salesman was very friendly and professional, overall he made good use of my time there. I arrived at the dealership preapproved with my own financing from my credit union, which they offered to beat. The finance manager took this as an opportunity to hard sell me an extended warranty, which I refused. He attempted a second time by lowering the price, which lost all credibility with me. Why couldn't he offer me the lowest price upfront? Overall, it was a quick and easy process but I feel that was due in part to my preparation. The car sales game hasn't really changed much, particularly in the finance department. The one thing that really annoyed me as a customer came several months after the sale. Apparently Bryner sold my personal information to a third party and I began receiving unsolicited phone calls from a warranty company. I expressed my concerns regarding privacy during the sale but ultimately it wasn't worth a xxxx to them. More

Great Experience My wife and I just purchased an SUV from this dealership. The salesman, Joe, who reached out to us originally from our on-line inquiry came in on his My wife and I just purchased an SUV from this dealership. The salesman, Joe, who reached out to us originally from our on-line inquiry came in on his day off to meet with us. He was well prepared and had the vehicle ready when we arrived. He was very professional and straight-forward in our discussions. His manager, Jack, was also very pleasant to deal with and was straight-forward, as well. Not pushy or wanting to sell us something we didn't want or need. Overall, we enjoyed the experience and will certainly recommend Bryner Chevrolet to anyone looking for a vehicle. We will be back for regular service in the future and trust those experiences will be equally as pleasant. Five Stars for everything except price, it was a very good (4.5 stars overall) package, but it's just not in my heart to say excellent. Also, so far we are very happy with our Equinox. More

Fantastic Corvette Buying Experience About two months ago I got in contact with Bonnie Pitura from a recommendation of a forum member over on corvetteforum.com. From the very first contac About two months ago I got in contact with Bonnie Pitura from a recommendation of a forum member over on corvetteforum.com. From the very first contact with Bonnie, I knew I was in good hands. She made the factory order process of the corvette easy and made sure every option I wanted was in the order. She kept me up to date through the whole process and even worked hard to have the car ready for delivery the day after it arrived off the truck. I cannot recommend Bonnie and Bryner Chevrolet enough. I will proudly be wearing my “Corvettes by Bryner” hat at my first Corvettes at Carlisle event next month. I know if any of my friends or family are in the market for a Chevy I will be giving them Bonnie’s contact information. More

Cadillac Escalade Warranty Work Kudos to Bryner Chevrolet and their service team. Particularly Ed Brunton Jr aka “Ed Jr”. Reliable, timely and the communication was above and beyon Kudos to Bryner Chevrolet and their service team. Particularly Ed Brunton Jr aka “Ed Jr”. Reliable, timely and the communication was above and beyond. All the items that needed attention in the warranty work were addressed and maintenance work needed was suggested and serviced professionally. Class outfit. Thanks Ed Jr! More

Inexperienced Mechanics Arrived at appointment 7.45am. Power steering completely gone on a 2014 car with under 45kmiles. Car has never had any front end damage. "3" hours lat Arrived at appointment 7.45am. Power steering completely gone on a 2014 car with under 45kmiles. Car has never had any front end damage. "3" hours later I talk to a service representative at 10am and said they can fix the problem it would cost $301.04. Agreed and car was finished finally at "12noon". Made it 4 blocks away from dealer and power steering went completely again $301.04 down the drain. Immediately returned to dealer. Have yet to resolve this issue it is now "3.15pm" and no solution. There no reason why a dealerships certified technician can't fix the problem the first time. Let alone there was a recall on the electric power steering system, so the mechanics should already be familiar with this problem. More

Horrible experience So here is my experience with Bryner Chevrolet. I purchased my car from Reena Bove who is a salesperson at this dealership. She gave me what I though So here is my experience with Bryner Chevrolet. I purchased my car from Reena Bove who is a salesperson at this dealership. She gave me what I thought was great customer service and I was told that I'm getting such a great deal on my car because they had it for a while. I thought this was due to people wanting newer cars and not wanting a Ford. Within a week of me having my car I realized the piece that is used to open the hood of my car was hanging out of the side and I was unable to open my hood. After that I noticed that an alert kept popping up on my dash stating that the battery needed to be charged. Through out the week as I would drive my dashboard would go black then pop back up. I called Reena Bove about this and she stated that I could go into the service department however she didn't sound surprise that this issue was occurring. Which leads me to believe that she already knew that this car had issues hence the reason I received such a "discount". I work full time Monday-Friday 10-6:30 so this is a big inconvenience for me. When I went to get my car serviced I was told that I had to do a $50 deposit for the rental and I had to put gas into the car. After I just purchased a new car from them and filled the tank on my new car. I also put money down on the car as well so you can see how that isn't the most welcoming idea to me. I told them that I can sit with my car on Saturday because that was my day off and I was rudely told that there would be no way that my car can get fixed on a Saturday and my only option would be the rental car, even though the issues with the car weren't my fault. Reena Bove never told me about the deposit that had to be made. So I scheduled another appointment with the dealership however again I have a very demanding work schedule so I had to reschedule my appointment again after that. I had to request a day off of work just to bring my car in. While at work on 9/9/17 I went to my car to take a lunch break and my car would not start. I thought it was the battery. I thought maybe a coworker could give me a jump but then I remembered that I couldn't open the hood of my car. So I called the dealership and I was given the run around by Reena Bove and was told that someone would give me a call back. No one called me back so I called the service department again I was given the run around about how the department was busy. However I was stranded at work with no way home and this dealership acted like it was nothing. Finally after putting some pressure on the service rep. She told me to speak to the sales manager and she put me on hold. She then told me to call roadside assistance. I called roadside assistance which took an hour because they couldn't match the vin number that I was given to the one that was in the system. Then they said it was a charge for the service of $76 after the dealership told me it was free. Then they had to waive the fee. At this point I am missing an hour and a half from work, Which is money. Finally they get someone to come out to jump My car and open the hood because again I can't open it myself. Then the road side assistance arrives I have to leave out of work again for another hour because he tried to jump the car and he starts saying that it's not the battery and that it's something else and that he can't give me a ride to the dealership and he can't give me a tow. So at this point I am furious because I spoke to the dealership at 12:30 and it is now 3:30 and the service department closed at 3:00pm. So I call back in and ask to speak to the sales manager and I'm given the run around again that both he and Reena Bove are with customers and that someone would give me a call back. However at this point I am stranded at my job it's almost 4pm I am missing work and the dealership closes at 5 and she's telling me someone is going to call me back. When I tell her absolutely not that I need to speak to someone now and I explain to her how this isn't good service and she wouldn't like it if I went online and told people this. She said "do what you want" and hung up the phone on me. I then had to call the dealership again and she gives the run around again and asked to speak to the roadside assistance which she didn't even know what services they provided. She then gets back on the phone with me after knowing from the road side assistance that my car will not start and it's not the battery and that he can't take me to the dealership she again tries to get off of the phone with me. I then have to tell her that I will wait on hold as long as possible until the sales manager gets on the phone. I wait 11 minutes before he gets on the phone and his idea of fixing the situation is getting the car towed and paying for a Uber with my money. I work in horsham and live in the northeast plus it's a Saturday and it's during prime hours me catching an Uber would be very expensive. Once I bring this to his attention he says that they can reimburse me I then bring to his attention that people buy new cars to prevent situations like this. I have to stress to him that everyone financial situation is different. You don't know what I have sitting in my bank account or I can be the person that always carries cash and Uber requires a card and if I have no way to get to an ATM to put cash on my card then how does that Uber suggestion work for me? He then suggests me paying out of pocket for another rental and then them giving me the money back. I'm still a little confused as to where this dealership thinks people have the money to purchase a new car, fill a tank up in a new car, take care of responsibilities outside of that and then have money left over for a rental and the expenses that come with that, that you weren't planning on getting. I came to this dealership as a solution not to have another problem. At this point I was stranded at work. I had to spend another hour on the phone with roadside assistance just to get a tow. I missed making over $1000 at work and I still had no way to get home. By a miracle when the tow truck finally came he tried to start my car and it came on. If the car wouldn't have started again Bryner Chevrolet would have left their new customer who called in at 12:30pm stranded because at 4:30pm they still could not come up with a proper solution to fix an issue. They sold me a car that I could not open the hood on and that has issues with the battery and technology and every solution that they have to fix it requires me spending more money. This is not great customer service and this is not how I seen my new car experience going. I would not recommend anyone who isn't swimming in a pool of cash to come here because it will cost you to fix any problems that they created and beware of their special "deals" or "discounts" because they're probably selling you a care with MAJOR ISSUES! More