- mama rehbein
This was the first time for me to buy my own car and I found the perfect dealership to do it. The location is beautiful and the staff is very friendly. Chris Gable was a great fit for my car purchasing experience. He was patient as I figured things out and helpful when I had questions or concerns. Chris made it so easy to work through the entire process. I love my HR-V and I will certainly send friends and family to Chris at Buerkle Honda!
"Great Service Experience!"
The staff was friendly and efficient from the time I arrived until the service was completed! The waiting area was comfortable, well-lit, and the coffee was good.
"LIKES TO TAKE GUESSES AT DIAGNOSING CAR ISSUES"
There should be real certified techs that should be able to pinpoint the issue and unfortunately they couldn't diagnose my issue. They took 1 guess that cost me $250 (noise in pulley/water pump area) and afterwards, another guess that the alternator needed replacement, which would've cost me $400. This is AFTER i paid them $250 with their original diagnosis. When I fixed the alternator on my own, the noise we were dealing with still didn't go away. Went back and they looked at it for no charge, they came back with either my power steering pump OR my water pump (which I originally thought it was this anyway). They said I can go with one or the other but that "may not fix the issue". SO they're telling me to take a bet and spend $500 on fixing the power steering pump or spend $500 on the water pump and wouldn't guarantee me a repair of the noise. They were betting on the power steering pump being the issue. Ultimately I went to another dealership and they diagnosed that it was the water pump after all. If I had spend $500 fixing that power steering pump, I would've been out $500 and would've had to spend an extra $500 fixing the water pump. Complete BS and will not be returning for service at Buerkle Honda. Friendly people but xxxxxx service.