Buick GMC of Gurnee

Salesman Joe Augelli (the owners brother) tried to Salesman Joe Augelli (the owners brother) tried to convince me that the vehicle I was interested in was never in an accident, yet the accident was c Salesman Joe Augelli (the owners brother) tried to convince me that the vehicle I was interested in was never in an accident, yet the accident was clearly detailed on the vehicles Carfax report. I really didn't care about the accident - it bothered me more that Joe was lying. Why? When I pointed out that the tires on the vehicle were unsafe (there was a gash on the front right tire sidewall that I could get two fingers in and the tread on all four was low) Joe asked the sales manager (Larry) to take a look at them. Larry assured me that the tires were fine. Fine? So we go in Joe's office to talk numbers - I ask to include a new set of tires because the tires are not safe. They offer to replace the one tire. I say - no deal and walk. Another salesman grabs me as I walk out to my car. What happened? he asks. I told them they wanted too much money and refused to fix an existing problem - he told me he would go to work for me and give me a call. He calls me (I live 145 miles from the dealership) two days later and says - if we can do this number and four new tires are you interested? If we can do that number and new tires (good new tires) it's a deal. He says it's a deal, he asks me give him five days to order new tires and get the truck detailed. Four days later, I get a voicemail that says... Oh, that car sold last night. I call down to ask xxx - the salesman wont pick up the phone - all day. I talk to a customer service person, and she tells me "There must be some confusion - that car is here and still available." xxx. I get another call from Joe Augelli, "No that car sold - why didn't you put money down?" I did the deal with another guy over the phone Joe from 145 miles away. He transfers me to Larry - the sales manager. Larry and I go round and round - finally he gets frustrated enough to tell me flat out, "I got 500 dollars more from another guy and he didn't need new tires - that's business." I said Larry, that's BAD business. Please avoid these shadesters - there are plenty of negative posts on these guys - I guess I thought they would be different. More

Salesman Joe Augelli (the owners brother) tried to Salesman Joe Augelli (the owners brother) tried to convince me that the vehicle I was interested in was never in an accident, yet the accident was c Salesman Joe Augelli (the owners brother) tried to convince me that the vehicle I was interested in was never in an accident, yet the accident was clearly detailed on the vehicles Carfax report. I really didn't care about the accident - it bothered me more that Joe was lying. Why? When I pointed out that the tires on the vehicle were unsafe (there was a gash on the front right tire sidewall that I could get two fingers in and the tread on all four was low) Joe asked the sales manager (Larry) to take a look at them. Larry assured me that the tires were fine. Fine? So we go in Joe's office to talk numbers - I ask to include a new set of tires because the tires are not safe. They offer to replace the one tire. I say - no deal and walk. Another salesman grabs me as I walk out to my car. What happened? he asks. I told them they wanted too much money and refused to fix an existing problem - he told me he would go to work for me and give me a call. He calls me (I live 145 miles from the dealership) two days later and says - if we can do this number and four new tires are you interested? If we can do that number and new tires (good new tires) it's a deal. He says it's a deal, he asks me give him five days to order new tires and get the truck detailed. Four days later, I get a voicemail that says... Oh, that car sold last night. I call down to ask xxx - the salesman wont pick up the phone - all day. I talk to a customer service person, and she tells me "There must be some confusion - that car is here and still available." xxx. I get another call from Joe Augelli, "No that car sold - why didn't you put money down?" I did the deal with another guy over the phone Joe from 145 miles away. He transfers me to Larry - the sales manager. Larry and I go round and round - finally he gets frustrated enough to tell me flat out, "I got 500 dollars more from another guy and he didn't need new tires - that's business." I said Larry, that's BAD business. Please avoid these shadesters - there are plenty of negative posts on these guys - I guess I thought they would be different. More

I orignally started my shopping over the Internet. I got a fast and competitive quote from Anthony's Internet Manager - Connie Babut. When I came in to the Dealership, there were no surprises, and my exp a fast and competitive quote from Anthony's Internet Manager - Connie Babut. When I came in to the Dealership, there were no surprises, and my experience was unexpetedly delightful. ALL the people at Anthony seemed to care about me and treated me with respect. The Financing was easy, and the Service Manager that I met made me feel that I would be very welcome anytime I came in. Great Job Anthony!! Thanks. More

The greatest buying experience i have ever had. The The greatest buying experience i have ever had. The professional staff along with the internet dept made my decision to purchase at Anthony an easy The greatest buying experience i have ever had. The professional staff along with the internet dept made my decision to purchase at Anthony an easy one. I was treated with respect and courtesy, and the price was right! I thank everyone there for making this experience so pleasurable. More

Great dealer to do business with. Really felt they were honest with me and treated me in a very professional manner. honest with me and treated me in a very professional manner. More