Bull Valley Ford

Easy Purchase! From start to finish the whole buying process couldn't have been easier. I'm not sure what was happening 6 years ago, but in this present time, Bull V From start to finish the whole buying process couldn't have been easier. I'm not sure what was happening 6 years ago, but in this present time, Bull Valley Ford is definitely a place that I will return for all of my Ford needs. I can't tell you how refreshing the whole process was at BV Ford compared to the "stealerships" in the McHenry county area. Thanks guys!! More

Best Car Purchasing Experience EVER From the salesman to the general manager and finance, every step of the process in getting out of my old car and into a new lease was flawless. There From the salesman to the general manager and finance, every step of the process in getting out of my old car and into a new lease was flawless. There was no hassle, they were as fair as possible on the price and walked me through it all without being pushy and without me spending a long time at the dealer. This dealership was nothing but smiles, and exceeded my expectations. If you're in the market for a Ford you absolutely owe it to yourself to come here! More

VERY bad service experience! I took my 2013 Expedition EL with 50,000 miles into Bull Valley because it nearly died on me driving home on Tuesday, 11/4/14. It acted like the tran I took my 2013 Expedition EL with 50,000 miles into Bull Valley because it nearly died on me driving home on Tuesday, 11/4/14. It acted like the transmission wasn't shifting properly, check engine light was on, would barely drive, etc. They didn't even look at the car on Wednesday, but told me Thursday they had it figured out, parts were on order and it should be ready on Friday. I called at lunch today (Friday), as no one called me to update status, and they said it was all ready. I just came home from going to pick it up, and only made it a few blocks!!! SAME EXACT PROBLEM AS WHEN I DROPPED IT OFF!!! I asked if anyone even test drove it, and the advisor shrugged and said "I guess they did." So now it's Friday night, and they won't be back in to even look at it until Monday. I had my doubts about this place, but couldn't have made it to another Ford dealer, or I would have. The service department is small, dark, old, tools everywhere and looks like a shop run by someone who doesn't really know what they're doing, or doesn't care about customer impressions, or both. Will see what response I get come Monday. Will update this review then, as well. Not expecting anything but more problems and a bunch of excuses. Hopefully I'm wrong and can write a big, fat apology. If not, I will call Ford and see if I can have it towed somewhere else for the warranty work. More

I was very impressed from the beginning with this dealership. The customer service was outstanding (you just don't see this type of investment in people much anymore). There was no pressure, tons o dealership. The customer service was outstanding (you just don't see this type of investment in people much anymore). There was no pressure, tons of information given. I am very pleased with the truck I purchased. They seriously should be rated #1 in customer service. More

My experience with Bully Valley Ford can only be described as first rate. My salesman was Alex and he was extremely knowledgeable about the inventory at his disposal. He took the time to sit down an described as first rate. My salesman was Alex and he was extremely knowledgeable about the inventory at his disposal. He took the time to sit down and listen to my unique situation and needs before he even attempted to make a suggestion. After about 20 minutes of talking he asked for a few moments after which he returned with a car and deal tailor made for my unique situation and needs. Over the course of the next week I had the pleasure of dealing with several members of the Bully Valley staff and all of them were as understanding and helpful as Alex. I have already recommended Bull Valley Ford to several friends. If they cannot put you in a new car no one can. More

Painless and professional.The whole staff was a pleasure to work with.One of the easiest car purchases we have ever made.Thanks again Bill!! to work with.One of the easiest car purchases we have ever made.Thanks again Bill!! More

Was looking for a price on a used truck. Called twice and got the same guy twice. Both times I was placed on hold and then never picked back up. I drove through the lot and saw plenty of vehicles I would hav got the same guy twice. Both times I was placed on hold and then never picked back up. I drove through the lot and saw plenty of vehicles I would have been interested in but no one approached me. More

Days after my purchase I took the vehicle to another Days after my purchase I took the vehicle to another dealership to have the oil changed after only putting on less than 40 miles. Along with the oil Days after my purchase I took the vehicle to another dealership to have the oil changed after only putting on less than 40 miles. Along with the oil change came a simple visual mechanical inspection. The mechanic found thousands of dollars of vital parts that were broken and in great need of repair. Most of these parts I was told are very important to how safely the truck drives and should have been repaired before the vehicle was even put up for sale. I tried to work with the dealership but could not come to an agreement. More