Bought a used Camry at a local dealership, it only had one key, so I had to contact Toyota dealer for duplicate. From my initial contact by phone, all staff were warm and welcoming, helpful and informative. I spoke to MaryAnn and Shannon to schedule my appointment. They also discovered two outstanding recalls/service campaigns which had not been addressed and made a single appointment to get all the work done at once. I was advised it may take 4 hours or even more depending, so I made an early appointment. After drop-off, Shannon showed me to the waiting area, which was comfortable, clean, spacious, and well-lit with plenty of natural lighting and usual amenities. All work was done (including complimentary car wash-!), in just under two hours, and I was out the door! Fantastic! Although I didn't buy the car here-- I was treated like family. Very personable staff. Highly recommended!