To Whom It May Concern:
Last week my husband went to Burdick Toyota to purchase a used vehicle to replace our older Toyota Matrix. The salesman accepted our Toyota and $2000 downpayment to offset the cost of a 2008 Rav4. The Rav4 was touted as having had a 168 point inspection. “We don’t accept anything that was in an accident” “My wife told me that if I didn’t buy this model for her she’d kill me!” etc. You know the drill.
In any case, we drove it off the lot last week. My husband and daughter left 2 days ago to go cross country with it and just informed me that the caliper fell off of one brake and that my daughter, 18 years old, was just exiting the expressway when it happened. She cried out when she realized that the car wasn’t slowing down. Fortunately, the emergency brake saved them.
Now, I ask you…WHAT 168 point inspection were they talking about?! My family could have been killed in the event that a split second decision had to be made on the expressway/thruway.
When my husband called the manager at the service department he was told “Here’s the number to call to the nearest dealership” My husband responded “I’ve been in retail a long time and it is my experience that the customer is taken care of” The manager then proceeded to call the dealership himself and had my husband’s car towed there. They lost the money on the hotel they were heading for.
I’m looking for feedback. Let me know what you think I should do…
315 882 2812
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