Burlington Volkswagen - Service Center

Easy Peasy This was an simple service visit. The airbag recall. Flo is always very friendly, easy to work with, knowledgeable, quick. She had the work done a This was an simple service visit. The airbag recall. Flo is always very friendly, easy to work with, knowledgeable, quick. She had the work done and also 2 bulbs replaced that burned out. More

Accommodation Very helpful and speedy. Made me feel like a person and not a number. Had to get a water pump under power train warranty. Gave me a loaner very quickl Very helpful and speedy. Made me feel like a person and not a number. Had to get a water pump under power train warranty. Gave me a loaner very quickly to still carry out my life during the process More

Worst Customer Service I was referred to this dealership by Leslie Hall-Kelley of VW to order using a Loyalty card. I ordered VW Driver Gear from this dealership in Novembe I was referred to this dealership by Leslie Hall-Kelley of VW to order using a Loyalty card. I ordered VW Driver Gear from this dealership in November and still have not received all of my order. I have sent numerous emails, as per their preferred contact method, and have not received a single response. The missing merchandise is valued at about $108. I have been a VW customer for many years and I have never had such an awful, frustrating and time consuming experience. More

Quick appointment My Jetta needed a part replaced and an engine check to rule out damage. I called Jim, the service manager, just before closing and he arranged for se My Jetta needed a part replaced and an engine check to rule out damage. I called Jim, the service manager, just before closing and he arranged for service first thing the next day. The parts were in stock and repairs were made--about 2 hours total. As always, Flo came through with a great deal and her super personality, always doing the best for the customer! More

Gréât dealership Love VW burlington Nice staff great service and always trustworthy. It is rare among car dealers Flo is great at the service desk She works with y Love VW burlington Nice staff great service and always trustworthy. It is rare among car dealers Flo is great at the service desk She works with you and always tried to help. Triple A service More

Great service Flo is the best service advisor. She gets things done and, when needed, stands up for the customer with VW. And her personality is tops! Flo is the best service advisor. She gets things done and, when needed, stands up for the customer with VW. And her personality is tops! More

Great Customer Service from Flo and great mechanics I only will have my car worked on at vw burlington even tough I leave closer to Cherry Hill. And I only go to the dealer when Flo is there as she is t I only will have my car worked on at vw burlington even tough I leave closer to Cherry Hill. And I only go to the dealer when Flo is there as she is the best at helping me with the quirks of my vw. More

Great Service department They are always nice and always helpful every time I visit for service. Also the service is completed in a timely manner which I always aporeciate. They are always nice and always helpful every time I visit for service. Also the service is completed in a timely manner which I always aporeciate. More

Great service department After buying my car certified pre owned from another dealer, it was discovered that there were previous issues with my vehicle. Jim went way above an After buying my car certified pre owned from another dealer, it was discovered that there were previous issues with my vehicle. Jim went way above and beyond the call of duty to make sure my car was fixed properly and for good. I definitely recommend Burlington VW for your service needs. More

Great service. Accommodated me coming in a day early. Fast fix of problem. Parts in stock. Friendly and informative. Might want to improve the on line service appt p Accommodated me coming in a day early. Fast fix of problem. Parts in stock. Friendly and informative. Might want to improve the on line service appt process a bit. Seemed less integrated with the actual operations than it needed to be. More