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Burlington Volkswagen - Service Center
Burlington, NJ
30 Reviews
30 Reviews of Burlington Volkswagen - Service Center
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February 21, 2017
Flo is the best! Excellent service and advice as usual for the past six years. Flo is the best, and is the reason I have 2 cars serviced here. Excellent service and advice as usual for the past six years. Flo is the best, and is the reason I have 2 cars serviced here. More
by BCCA9
Employees Worked With
Flo Nahrgang
February 17, 2017
Wonderful! Burlington Volkswagen has excellent customer service and the staff was very helpful and friendly!! We would highly recommend this dealership for sal Burlington Volkswagen has excellent customer service and the staff was very helpful and friendly!! We would highly recommend this dealership for sales and or service. More
by Anniev513
Employees Worked With
Flo
February 14, 2017
Service for my vehicle I had an excellent experience while visiting VW yesterday. I didn't have an appointment but was able to get an oil change and set up another appointme I had an excellent experience while visiting VW yesterday. I didn't have an appointment but was able to get an oil change and set up another appointment for my cracked windshield. Flow was very helpful and professional, gave me a call Bach as she said she would. More
by Theaxm
Employees Worked With
Flo Nahrgang
February 13, 2017
Good Job Because they are very friendly, and they did good Job. The area very clean , excellent and courtesy the lady behind the counter, and salesman too. Because they are very friendly, and they did good Job. The area very clean , excellent and courtesy the lady behind the counter, and salesman too. More
by hidalgo@usa.com
Employees Worked With
ANTHONY VALADEZ LIC#:441
July 31, 2016
Excellent. From buying my 2016 Jetta Sport to having it serviced, Burlington VW has DONE IT RIGHT! I will go to Burlington for all my VW sales and service. Wh From buying my 2016 Jetta Sport to having it serviced, Burlington VW has DONE IT RIGHT! I will go to Burlington for all my VW sales and service. Why? Because they treat you well. More
by Tom Luisi
Employees Worked With
Service, Service
May 18, 2015
Service department I had a horrible experience friday may 15 in the service department. I called Tuesday the 12th to make an appointment for my first oil change for my I had a horrible experience friday may 15 in the service department. I called Tuesday the 12th to make an appointment for my first oil change for my 2015 Vw gti that I bought there. Was told by a service writer that I did not need to make an appointment for an oil change and that I can just walk in to get my vehicle serviced. I showed up at the dealership at 4:30 pm and was then told I could not get service and that there are no techs after 4:00 pm and that it has been like that for over a year and a half which I know is a lie. So from now on i will be getting service done at Hamilton Volkswagen and will refer all my friends and family to go to Hamilton Vw aswell More
by Mboyd415
Employees Worked With
Brandy
September 14, 2014
Despicable and Dishonest Don't buy a car here because it is probably defective. Don't service your car here because they will just break it. They lie, they wont look you in th Don't buy a car here because it is probably defective. Don't service your car here because they will just break it. They lie, they wont look you in the eye, they don't respond to calls or emails and are told that managers are on vacation when asked to speak with. More
by kathryn.wood.10
Employees Worked With
Brandy, Flo, Rocco, Gus,
April 18, 2012
Extremely poor service as failure to repair a problem with the check light even $2,000 later in repairs and vehicle not put back together properly. Although we have had a good relationship with a good r with the check light even $2,000 later in repairs and vehicle not put back together properly. Although we have had a good relationship with a good repair work over many years after purchasing our beetle from this dealership, recently we have had extremely poor repair issues, the beetle was taken into the shop with a check engine light several times with the same check engine light issue and it appears the dealer repair service could not figure out the problem and kept attempting different repair solutions with the fees adding up to an eventual $2,000 in service work and then on a fourth visit suggesting that it would take another $1,400 to continue with their repair efforts for attempting to figure out what the check light was referring to. Granted the service folks advised the service light could refer to many different problems and the fourth time the service manager did at least waive yet an additional test fee and attempted to install software at no cost from the manufacturer this seems like an extremely poor method of repair and leads us down an extremely high cost area with no guarantee of fixing the original issue of the check light. 30 days after filing a BBB complaint still no responses from the dealership and the botched repair jobs appear to be causing more issues than when the car was first bring in to the dealer. More rattling and other issues by the dealer failure to even put the vehicle back correctly. Terrible Service!! The Dealer finally responded (late) to the BBB complaint and wants to blame the customer for the problems and suggest another $800 plus of work is in order. How did we cause the car to develop rattling and shaking problems it did not have prior to the repair work being attempted. Three repair jobs later and the VW dealer wants to blame us for the failure to effect proper repairs. The dealer suggests we need to replace the converter: Why? We don’t understand what replacing the converter is going to do. The repair order says that the CUSTOMER wants the converter replaced. However, we didn’t indicate that we want it replaced. The technician said that the emissions test was fine. Therefore we don’t want to pay another $855 and get no improvement in the problem. More
by ljadjusters
Employees Worked With
service manager and service members
March 01, 2011
My "Bessie" beetle is a 2000. The mileage is 1923466! (YES! She is ready to reach 200K in the very near future) She has only been touched by two other small-town service shops previously and aft 1923466! (YES! She is ready to reach 200K in the very near future) She has only been touched by two other small-town service shops previously and after those treatments, she NEVER went anywhere other than Burlington V W. They treat you as a PERSON who's time is limited, money is tight, and respect is warranted. Ed treats customers as though he was shooting for an oscar. He is always polite, professional, fair, explains the why's/wherefore's and the gives the estimates at close-call costs. When Ed calls you back (for whatever reason) he never addresses you by your first name! He is extremely people-friendly and respectful, referring to you as Mrs. or Mr. so-&-so. When Bessie needed her first set of tires (seems like so very long ago!) he mentioned that "... the ones on (her) now were Michelin but they could offer less expensive ones..." and my reaction/response was: " What would you recommend for your wife if she drove 100 total miles to/fro work every day?" and his honest answer was "Michelin"... and Bessie continues to have those safe tires on her feet today. The service tech who performs the works always leaves their 'card" in the cup holder so you can see how very proud they are of their personal attention to detail. At times, Bessie arrived a little "less than clean" and a curtesy wash. How super is that? I have used the shuttle service a few times and the driver is very attentive, careful, and cordial. They understand your time is precious and they treat you w/ kindness and are always "on time". I have NEVER had to take Bessie back to the shop after a repair/maintenance to have something "fixed correctly". W/ Burlington V W, they do it right the 1st time AND all the time. More
by Ginger Mankowski
Employees Worked With
Ed Ortiz and Mike and Chris
January 01, 2011
I wouldn't buy my car from them but i will definitely bring it there for service. They have one of the best service departments in the area. I live in Philly and drive all the way there to get my car ser bring it there for service. They have one of the best service departments in the area. I live in Philly and drive all the way there to get my car serviced. Ed Ortiz is the service manager and he always goes above and beyond to make sure you are happy. I serviced my car there since i bought it and until it ran out of warranty, never any xx. Honest service dept. are hard to come by and this is one of them. More
by NickC
Employees Worked With
Ed Ortiz, Mike Hamann
