Burns Hyundai - Service Center

My car was diagnosed as needing a tire sensor and when I was finally able to get it installed and there were finally no more lights on my dashboard, I was running an errand and it was raining and chilly and was finally able to get it installed and there were finally no more lights on my dashboard, I was running an errand and it was raining and chilly and three low tire lights came on. I drove straight to the dealership which fortunately I was just passing and they were awesome! they immediately checked and filled the tires so that I could continue on my way. Thanks guys!! People ask me why I continue to use the dealer for service- well this is why!! More

WARNING— Do NOT trust this dealership! I want to warn all potential customers about this dealership! They severely ruined my car while replacing my engine (warranty covered repair). I cam I want to warn all potential customers about this dealership! They severely ruined my car while replacing my engine (warranty covered repair). I came to pick up my car and it was covered in deep scratches from front to back. I can't even begin to imagine what happened to my vehicle. They had it on their lot for 3 months due to a national back order on my same engine (bc so many other engines needed to be replaced). They first agreed that the damage must have been caused on their lot, but once they realized the scratches couldn't just be buffed out bc they were too deep they began to deny responsibility for the damage. The new dealership manager, Tim Lynch, then tried to deny responsibility once he realized the fix was too expensive. They REFUSE to properly repair the damage that they caused. I had the damage assessed by my insurance company and it is an estimated repair cost of $2,019.58. They have a new general manager Tim Lynch who could care less about customer service! Here are the details to exactly what happened: I took my vehicle to Burns Hyundai for repair because my engine was damaged. I drove the vehicle in and they diagnosed that my engine needed to be replaced. My vehicle is still under warranty so they were covering all repair costs and providing rental through the warranty. My engine parts were on a national backorder bc of so many of these engines blowing across the US, so they had my car on their lot waiting for repair for 3 months. When they finally said it was complete I came to pick it up and saw deep scratches on all panels of my car even including the hood! When I pointed it out to them they acted bewildered but agreed that the scratches were too obvious to have already been there, so Lou (Asst Service Manager) said they could buff out the scratches. They attempted to, but he called to report to me that there were still deep scratches on 2/3rds of my car and that upper management refused to repair it by painting it. Tim Lynch (new general manager) said the repair is too expensive, so I need to pick one bumper and they will paint that one bumper and it will most likely be a different color than the rest of my car! He acted as though he was doing me a favor. I obviously refused this crazy offer and told him that I want them to repair all the damage that occurred to my car while under their care. I in no way should have to be the one responsible for the cost of repair! Their own policy is to take pictures of EACH vehicle that comes in for repair AND they mysteriously have no pictures of my vehicle when I first dropped it off! I am disgusted that a business would be so dishonest. I had the damage assessed by my insurance company and it is an estimated repair cost of $2,019.58. I also filed a police report before I drove the vehicle off the lot. I will continue to fight this to ensure that they pay for the damage they did to my car but I am furious that I even have to waste my time fighting this when it is obvious that they damaged my vehicle. PLEASE DO NOT DO BUSINESS WITH THIS DEALERSHIP More

These people are all plastic smiles, thieves and liars. so this is the very first review I felt obligated to post THESE PEOPLE ARE TREACHEROUS LIARS!!!! PLEASE DO NOT DEAL, LEASE OR BUY ANYTHING FROM HYUNDA so this is the very first review I felt obligated to post THESE PEOPLE ARE TREACHEROUS LIARS!!!! PLEASE DO NOT DEAL, LEASE OR BUY ANYTHING FROM HYUNDAI. These people do not work for the customer, their priority is to get you to sign a fraudulent 5 year contract, which they will not abide by once push comes to shove. Their warranty is an absolute joke and will not cover you if it means they have to take full responsibility. These people are all plastic smiles and will tell you anything you want to hear. I actually have a friend who worked there for a few years and quit, due to the corruptness of this unlawful, deceitful corporation. Again PLEASE FOR YOUR SAKE, DO NOT DEAL WITH HYUNDAI , THEY ARE THIEVES. Like I said before this is my very first review; I think that should say something. DON'T SAY I DIDN'T WARN YOU! More

Good service at my convenience! I have been dealing wi Burns for at least 20 years. Wouldn't consider going anywhere first. The service department was very easy to work with. Dave I have been dealing wi Burns for at least 20 years. Wouldn't consider going anywhere first. The service department was very easy to work with. Dave Baldino & the crew knew what they were doing. No waiting, no delay, just good professional service with a smile. More

Service department Received prompt and courteous service when I brought car in for routine maintenance. Waiting area was very comfortable and clean. TV set to decent ch Received prompt and courteous service when I brought car in for routine maintenance. Waiting area was very comfortable and clean. TV set to decent channel. Beverages also provided. More

Service Call Regular service Appt. For oil change, etc. also, need tire light that went on. Service Appt. Was quite long, almost 2 hrs. My my service rep waived Regular service Appt. For oil change, etc. also, need tire light that went on. Service Appt. Was quite long, almost 2 hrs. My my service rep waived the charges because of the long wait. He also apologized. Was pleased with that. More

Sun roof issue and 45,000 miles maintainance This sun roof issue and 45,000 miles maintainance service were accomplished with little effort on my part. Employees were patient, helpful at onset an This sun roof issue and 45,000 miles maintainance service were accomplished with little effort on my part. Employees were patient, helpful at onset and throughout repair/service, careful to explain what was going on. Work was completed earlier than estimated! More

oil change The service was prompt and efficient. The staff was courteous and helpful. The time for the service was very good. Thanks for the coffee and donuts. The service was prompt and efficient. The staff was courteous and helpful. The time for the service was very good. Thanks for the coffee and donuts. More

Quick, in and out oil change! The entire team was friendly and knowledgeable from when I called for the appointment to the time I pulled in the service bay- overall great experienc The entire team was friendly and knowledgeable from when I called for the appointment to the time I pulled in the service bay- overall great experience for a great price! Thanks More