I was a returning customer. I felt confused about several things that occurred in the process of purchase which still have not been clarified to my satisfaction.i listed these in a prior section of this survey. Latest one: I got an odd letter from the loan bank, asking for first payment but not providing a mailing address. When, I called the loan bank, I was given an address that did not appear on the letter head. I am NOT sending money under such an arrangement! I was unable to reach anyone at Burns about that---too busy.