Test drove with taylor,she was new to the dealership but if she didn't know the answer to a question, she quickly found the right one. She was very sweet, even though we asked alot of questions. We wanted the car and so we began the sale. We had a little trouble with the true car pricing but they got the info from my phone. The service department worked fast trying to get us out of there (we both had to be to work) but they didn't quite make it. We were late to work. We had to return the following day to finish the sale. Taylor had customers in already. So robert took over and I finished sale with robert, he was awesome, professional and has carried through with everything he promised. I would recommend him to anyone. I also have to say, Barbara also was awesome. Barbara came up to my fiance and i, when she found out we were not happy with getting held up at the dealership the previous night and subsequently being late for work. She and Robert did everything in their power to turn our car buying experience into a positive one. However, then I had to go into finance. We met Manny, he was the biggest negative experience overall. He was pushy, arrogant and condescending. He tried to change my agreed upon finance percentage rate and the agreed upon length of the contract. That soured me but then He pushed and pushed package upon package upon my fiancé and I saying "everyone who buys this kind of car gets this package. We are not everyone. We like to be informed. Instead of giving us options and letting us choose, he tried to choose for us. He drew out the entire procedure shuffling the papers around and when I wanted to read what I was signing he got upset with me. Saying this is the standard agreement, and tryed to push me into signing without reading it because "I just read it to you". The tone of his voice was also different when he addressed me as opposed to my fiance. Almost like he didn't want to be bothered by the "little woman". He preferred my fiance. Perhaps it was because the "little woman" was asking questions and wanted to read everything. He also got upset with me because I signed the date after my name. Because the date I signed was different from what he had on his papers, so on the last page he decided that he would have to reprint everything and we would have to sit there longer redoing all that paperwork over.( He drug it out as long as he could.) Instead of noticing the date was incorrect and reprinting from the beginning, which is what he should have done. He never apologized for the delay. He even regaled us with tales of his family and his home town in Texas and how he travels for 6 weeks at a time. He is married and has a daughter. I'm not sure if he was trying to relate or what. All I know is I know way too much about him. And I feel sorry for his wife. I just wanted to set up finance for my car. I don't blame the dealership for the short term financial services guy. Over all I must say Robert was a pleasure to work with. And he made sure he followed up and called me when my "iou" parts came in and even offered to come in on his day off for us. We didn't want him to do that. The poor dear. I know he would have. That is the type of man he is. You are lucky to have Robert. He is the one who stopped me from getting up and walking away and going elsewhere. He is an asset to your dealership. Currently my car is at the dealership having the "iou"s installed. I can't wait to see them. I love my sonata. I received a loaner while my car us at the dealership. Thank you very much! Barbara and Robert. I will tell others about you! And I will tell them to ask for someone different if they get Manny.
I Recommend This Dealer:
taylor, robert, manny, barbara
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