Byers Volvo Cars

Great deals, terrible service I was long in the market for a new car after mine suddenly hit the dust. Found one online at Byers Volvo that was within my price range. I met with Du I was long in the market for a new car after mine suddenly hit the dust. Found one online at Byers Volvo that was within my price range. I met with Dustin, he was very friendly, energetic and answered most the questions I had. That's the positive of this story. After making the decision to purchase the car, I dealt with Eric in finances. First they tried to talk me into going with Wells Fargo at a higher interest rate than what my bank had promised me. When I questioned them they said there was no way I could get that interest rate. I went through with the purchase but didn't feel good about it. It kept nagging at me so I called my bank the next day and they said they had no problem going with the lower interest rate. I called Eric and cancelled the purchase through Wells Fargp and had to go back in to sign all new paperwork. Then after purchasing the car, I come to find out it only has one key. Frustrating yes but not a huge deal until I find out that the keys for the car I purchased are computerized and the previous set controls that do not allow me to turn my radio volume up over a certain level, won't play the radio unless my seatbelt is buckled at all times and dings annoyingly every time I reach a certain speed limit. The catch is, I can't change the settings without another key which I come to find out is $300. So i am already putting money into my new car. Two weeks after purchasing the car, my check engine light comes on (this car is a 2017, not old). Something needs replaced, again not a huge deal but no one wants to take their car in to get fixed after just buying it. Especially after being promised twice that the car has been thoroughly checked and in good condition. I let Byers know of the issue and received no apology or recognition of the issue. Then a month passes since buying the car and I receive an email from Eric asking for my social security number, there was an issue with my application. Again no big deal but no explanation or apology for inconvenience. Then I go on vacation to the mountains (not a lot of service or wifi access). I was able to receive emails but no able to respond. I receive another email from Eric saying I need to come in and sign paperwork. No details, explanation or apology. First day I get back from vacation I am able to go in and sign paperwork but my temp license plate expired because of the delayed paperwork. Did Byers offer to pay for the new temp tags cost? No, they told me there was nothing they could do about it and that I needed to go to the BMV to get new tags and pay for it myself. I understand things happen and don't always go smoothly but the lack of communication, support and just a simple apology for the inconvenience of everything just has really made me disappointed in Byers. I would not recommend buying from there no matter how great the deal. More

Car buying made simple I went in just to look and test drive a car out of curiosity. I was welcomed right off the start by several friendly employees(and customers). The ent I went in just to look and test drive a car out of curiosity. I was welcomed right off the start by several friendly employees(and customers). The entire staff is amazing. They work hard to get you the best deal. They also make the process as time saving as possible. No games are played, no pressure to buy, and that impressed me the most. Due to those reasons I ended up buying the car and got a very nice warranty included. I would absolutely recommend checking these guys out. More

Highly Recommended This is the second Volvo I have purchased from Byers Volvo. The purchase has always been quick and smooth with the best deals! I would highly reco This is the second Volvo I have purchased from Byers Volvo. The purchase has always been quick and smooth with the best deals! I would highly recommend this dealership to anyone! Thanks Dustin Stygler for another great car!!!! More

Good experience working with Dustin. Dustin had great follow up, was knowledgeable and easy to work with. He made the process efficient and I didn't have to wait to test drive etc. I p Dustin had great follow up, was knowledgeable and easy to work with. He made the process efficient and I didn't have to wait to test drive etc. I purchased a 2019 Volvo XC60 Inscription. It was an easy process, he was helpful, not annoying. He also made the technology set up in my new car super easy because he took care of it all for me. This is my second Volvo purchase from Byers even though I live near the other dealer in Dublin. Better sales reps and better car selection. More

Leased a new Volvo XC40 I leased a new 2019 Volvo XC40. I still had payments left on my current lease and they bought it out for me at no cost. Great service, friendly people I leased a new 2019 Volvo XC40. I still had payments left on my current lease and they bought it out for me at no cost. Great service, friendly people, would recommend. More

Great experience working with Dustin and his team. Dustin and his team were great to work with on my lease of a 2019 Volvo XC90. I let him know what I was looking for and my budget. He and the finance Dustin and his team were great to work with on my lease of a 2019 Volvo XC90. I let him know what I was looking for and my budget. He and the finance department had everything lined up and ready to go. My wife and I scheduled an appointment and had the paperwork signed and keys in hand in around an hour, which is great because we have 2 small kids. Will definitely work with them in the future. More

They'll raise the prices on you Avoid like the plague. I inquired about a 2002 Honda S2000 they had listed on AutoTrader for $16,990 and threw a lower offer to see if they could acce Avoid like the plague. I inquired about a 2002 Honda S2000 they had listed on AutoTrader for $16,990 and threw a lower offer to see if they could accept it. They came back saying $18,500. I could not make this up. If you want to be scammed shop at Byers Volvo! More

Friendly salesperson Byers auto at airport offers better pricing than other dealership in the greater Columbus area, and their sales person is friendly and easy to work wi Byers auto at airport offers better pricing than other dealership in the greater Columbus area, and their sales person is friendly and easy to work with. She stays with me the whole time and explain all the functions in the vehicle while we tested drive 4 different cars until I find the one I like More

Very Disrespectful Very horrible experience. Do not waste your time or money here. After looking at the car, it had damage in the front and even had a life threatening r Very horrible experience. Do not waste your time or money here. After looking at the car, it had damage in the front and even had a life threatening recall! More

Dealer stole from vehicle I bought a used 2012 Subaru WRX from the dealer, and from the get go I knew there were issues. The check engine light was on during the test drive, so I bought a used 2012 Subaru WRX from the dealer, and from the get go I knew there were issues. The check engine light was on during the test drive, so I stopped at an Autozone to have the code checked. Turns out, one of the spark plugs or coils was bad, therefore only 3 out of 4 cylinders were firing. Dealer refused to fix it. The brakes are also extremely bad, to the point of being dangerous, and dealer also refused to fix it, or even consider it in purchasing negotiations. The center console was broken off and the front bumper clip was broken, again all simple things the dealer refused to address. In the end, I did purchase the vehicle, however there was a subwoofer and stereo system in the car during the test drive, as well as advertised in photos on the webpage, the reason I saw the car in the first place. During the purchase process, the dealer unwired and removed the subwoofer and said nothing about it to me, and I didn't find out it was gone until I got the car home. Unacceptable. If this isn't made right, I will never be purchasing a vehicle from them or any Byers dealership in the greater Columbus area ever again. More