CDJR of Leesburg - Service Center

Never even consider taking your vehicle to this establishment. Dropped my Jeep off on 3/15/23 for a routine warranty oil change & to have a 2 things checked out. Recently a dashboard warning appear establishment. Dropped my Jeep off on 3/15/23 for a routine warranty oil change & to have a 2 things checked out. Recently a dashboard warning appeared about the stop/start feature being unavailable at times & my rear A/C power surge not working. After arriving at the dealership, I mentioned both of these issues to my service advisor Kim but she claimed it would take awhile to have a technician look at it & the best idea was to come back to get those checked another time. Kim also inferred it may be an auxiliary battery or something electric acting up causing the stop/start prompt. Got upsold on an alignment & air filters, walked out paying $283. Just a couple days later as I was driving to work, the check engine light came on. The "stop/start unavailable" dashboard warning was still appearing but it wasn't consistently staying on & the feature would still work. The car was not starting normal however, I typically use my push to start with the key, after this visit it would signal the car to start which it would, but only to shut off 10-15 seconds later. Every time this happened the prompt warning about stop/start unavailable would appear on the dashboard when I entered the car. Starting the car with the ignition button inside worked fine every time. I continued going about my commute to & from work daily with the check engine light appearing on 75% of the time, neither the check engine or stop/start warnings stayed on 100% of the time. I called Kim to make her aware of the situation, couldn't fit me in immediately so we made an appointment to come in 4/3/23. The car didn't make it to the appointment. On 3/31 I went to start the car to go to work with the ignition button inside, it stuttered then white odorous smoke starting pumping out of the tailpipes. Immediately I call Kim, tell her what's going on, she tells me my insurance company might cover a tow. No help offered from the dealership. I pay $~175 for a tow to the dealership & have to uber to work late for $30. Car gets dropped off on Friday mid-day, it didn't get seen until Monday (today). I reached out to the service number provided twice today asking for an update. Finally around 6pm my wife receives a call, believed to be from a technician. He was hard to understand when explaining what exactly the problem was, how it led to this etc. but was VERY CLEAR TO TELL ME I NEEDED A NEW ENGINE & even started asking if I have an extended warranty. Asked for a manager, never got one. Decided to drive my loaner car (family lent me their car) down & arrive to a completely empty service department minus one young man named Kobe. It was 6:15pm & the place closes at 8pm, not one manager in sight to talk to. Kobe said he will inform managers Dave and/or Tiffany to call me in the morning. Essentially as of now I paid $283 on the 15th of the month to have this service department conduct a routine oil change that somehow led to engine failure no more than 2 weeks later... that's apparently my fault as I'm being asked about warranty/expected to be footing the bill. On top of that everyone I've talked to is taking absolutely no accountability for this terrible customer service. Never take your vehicle here. This is the 2nd time I've dealt with this dealership since moving to the area. Never had any issues with this car & I got it January 2019 ~40k miles put on since. The first time at this dealership, for an oil change, they reconnected a hose wrong under the hood & I drove off noticing it felt different, got fixed by the technician right then & there before I drove off the property. I hope we can rectify this situation & this review here soon, we shall see. Update… arrived at the dealership this morning (4/4/23) for them to act dumbfounded claiming no responsibility & subject what happened to simply bad timing. “We don’t touch the water pump during oil changes” they say… They essentially told me to kick rocks & get it towed out of here. More

They still have my Jeep Liberty after a week! Came in for an oil change and they immediately find urgent repairs and the brake system because it's a 2010....okkkkk days later they say they can't Came in for an oil change and they immediately find urgent repairs and the brake system because it's a 2010....okkkkk days later they say they can't find the Mapco parts and asked to use other makers parts... still on backorder - then they call with other "urgent" repair for the differential then days later they find more urgent repairs?! same thing for the front brakes blah blah blah - I'm into repairs $6k and their waiting for alternative parts... it's been more than week- I asked for some relief from the DRASTIC UPCHARGE ON PARTS at they offered $100 off... they saw me coming - I'm a Older lady disabled veteran who was agreeable to the first repair- the Jeep was fine and has been maintained... and it's still in their service department!!!! More

Having to deal with commission only service managers makes this dealership intolerable and VERY COSTLY makes this dealership intolerable and VERY COSTLY More

Shout out to Katie March Service Advisor at Bill Ryan Fruitland Park Service Dept. She was great to work with and went above and beyond. Excellent Service and First Rate Fruitland Park Service Dept. She was great to work with and went above and beyond. Excellent Service and First Rate More

I was upset with the service department. I took my jeep in for electrical issues, they said they received a message from Jeep about my particular issue. The message was that they have been I took my jeep in for electrical issues, they said they received a message from Jeep about my particular issue. The message was that they have been getting several complaints about said problem and how to fix it with a $20 part. I was charged $297 for 1.5 hrs of labor. My bill for a simple fix was $340. I contacted Jeep and they said they will document the complaint and that the dealership is in control of the charges. I will not return nor will I recommend this dealership. More

Katie March and her service team did service on my 2020 Ram 1500 Eco Diesel. She and her team did a excellent job. Thank You Jeffrey G Petersen Ram 1500 Eco Diesel. She and her team did a excellent job. Thank You Jeffrey G Petersen More

I recently moved to the area which is close to Bill Bryan Chrysler Dodge Jeep Ram dealership. I didn't purchase my vehicle there but when I needed service (twice) I was treated like I was part of the family. Chrysler Dodge Jeep Ram dealership. I didn't purchase my vehicle there but when I needed service (twice) I was treated like I was part of the family. I will purchase my vehicle at Bill Bryan. More

Purchased my used 2500 Dec. 20, 2021 with the assumption i was purchasing a certified pre owned vehicle. March 3, 2022 my engine thermostat went out. I returned to the dealer on 20, 2021 with the assumption i was purchasing a certified pre owned vehicle. March 3, 2022 my engine thermostat went out. I returned to the dealer only to be told my repair would not be covered. After speaking with the sales manager on duty he told me he would help with the repair cost. His help with the repair cost was higher than the actual cost it cost me to have it repaired at another Ram dealership. I will never do business with Bill Bryan ever again. Buyer be ware when you deal with these people. More

The entire service experience was excellent from check-in to check-out. Jade was wonderful, making sure I was completely satisfied with my Jeep's needs and for providing superb customer service throughout th to check-out. Jade was wonderful, making sure I was completely satisfied with my Jeep's needs and for providing superb customer service throughout the process. I didn't wait at the dealership so she gave me with her contact number and stayed in touch a couple of times as service was being performed. I texted her with a question soon after I left and received a response within minutes. I appreciated the quick response. Although I didn't meet Josh, my service tech, Jade told me that he made sure my car was up to par and sent it through the wash to eliminate any fingerprints or dirt after working on it. I wasn't expecting that, but I was quite pleased to see my shiny Wrangler. Overall, this was a great service experience! More