CDJR of Leesburg - Service Center

What a joke of a dealership!!!!! Brought my car in last week for a “diagnostic” and the catalytic converter had a crack in it along with the vehicle throwing codes, well before I wasted anyone’s time I ask week for a “diagnostic” and the catalytic converter had a crack in it along with the vehicle throwing codes, well before I wasted anyone’s time I asked the service specialist if this would be covered under warranty and his exact words “ oh yea man 90% sure, it would take something crazy for it not to be covered, you have the Bill Bryan Protection plan, customer SATISFACTION GURANTEED”, the warranty that he’s talking about clearly states “limited” powertraij warranty so if your a specialist you would know if it was covered or not, well long story short nothing is covered under warranty and after having the car almost a week they still couldn’t figure out why the codes were popping up. Needless to say I’m with a car that I purchased from them 6 months ago that randomly goes into limp mode had 32 CODES pop up on their end but can’t figure anything out, they want $2,000 to fix the catalytic converter!!! I would say I’m a satisfied customer according to them since their goal is “ guaranteed customer satisfaction ”. I’m so satisfied that I purchased a car, of course it was used but talk about a bust, I even tried getting out of the vehicle and purchase a new one with all the hassle and they surprise me again with $4,000 upside down and the sales guy them states “ $4,000 isn’t horrible if you ask me”, well sir you are right, it isn’t bad but when you purchase a vehicle from this establishment and it’s not even 6 months old you want me to be upside 4K on a vehicle that was obviously a xxx when you sold it with “warranty” that apparently doesn’t cover jack squat. With this review we will get a respond from customer relations asking for me to reach out to them but what is going to get resolved?! Unless they fix the issue then nothing will get resolved just back and forth nonsense, This was my first time dealing with this dealership and by far the most horrible one lcd experienced, I’m so happy the vehicle I purchased for my fiancé to congratulate her on a new career is a complete fail!!! More

Horrible experience with the service department at Bill Bryan Chrysler. I took in our Pacifica because the engine would turn over and over and over, before finally starting. The problem, so I was told by Bryan Chrysler. I took in our Pacifica because the engine would turn over and over and over, before finally starting. The problem, so I was told by the service department, was a 3-year-old battery needing replacement, and the charge sensor. When I picked up the car, I paid $500, went to the car to start it, and on the first attempt to start the car it did the exact thing as before: the engine turned and turned and turned before starting. I walked back to the service department to tell the service representative, and was told it was misdiagnosed and I could leave the vehicle again so that they “could get to the bottom of it.” Well, I was leaving two days later for Michigan and could not leave the car again. I paid $507.00 and I still have a broken car. Would they make good on what I paid them for a misdiagnosed problem? No. You take your car in to get it fixed, you pay $500, they admit they misdiagnosed the problem, the car was not fixed … but they keep your money. A win-win for them; a lose-lose for me. What am I missing? (When I returned to Michigan, I wrote a letter to Bill Bryan. I then called them. No response. I called again – no response. Can I give lower than 1 star?) More

They sold the truck I was scheduled to see!!!!!!! I WILL NEVER DO BUSINESS WITH THEM. They gained ONE CUSTOMER but lost my family and me, and that is ten dodge jeep people!!! NEVER DO BUSINESS WITH THEM. They gained ONE CUSTOMER but lost my family and me, and that is ten dodge jeep people!!! More

Lordy, Lordy! This review is directed more at management more than the service department. I had an appointment at 11:45 AM. I got there and waited for 10 to 15 minutes before anyone came to wait on me. I w more than the service department. I had an appointment at 11:45 AM. I got there and waited for 10 to 15 minutes before anyone came to wait on me. I waited outside my truck and noticed several people that had pulled in behind me were already being waited on. I had my truck in for a coolant warning light and to get new tires. I waited and the truck was finished at around 7 PM. I get about a mile from the dealership and the coolant light came back on and stayed on all the way home. When the light came on, I stopped to check the engine temps and it was fine. However, when I got out I noticed that they had taken an almost new tire off of the spare tire rim, which was on the truck, to put on a new tire, The tire that was stowed was the tire and wheel off the truck. Not hard to tell, the spare rim is black and the wheels on the truck are silver. Now why do I blame management for this? The service department seems to be grossly under maned. Jose, who was my service advisor, was being pulled in five directions at one time. I guess everyone had gone home and left him there by himself. He was attempting to check out 4 or 5 people at the same time. Two other gentlemen working there started helping him. The service waiting room has 3 tv sets. All of them are on so all you get is a bunch of noise. Add to that, the music being played over the loud speakers. I had to walk outside several times just to clear my head. Again, given the situation, I think Jose did a great job. Mark, in the waiting room was also very helpful. This place has some great employees but is not managed very well. I'll be heading back over there, about 35 miles away, tomorrow afternoon to try and get everything straightened. May the force be with me. More

Brought my 2017 Pacifica in for my last packaged oil change and tire rotation. Last time it took 2 hours. I thought it couldn't get any worse than that. Today's appointment was an oil change, tire ro change and tire rotation. Last time it took 2 hours. I thought it couldn't get any worse than that. Today's appointment was an oil change, tire rotation plus the added task of plugging a tire with a slow leak caused by a nail that they were told about when I brought it in. It took OVER 3-1/2 HOURS! RIDICULOUS! It had to go up on the lift twice. Why didn't they fix the tire when they had it off for rotation? Their advertised "FAST OIL CHANGE" is nothing but a farce. I will never buy from them or use them for service again, ever. Fool me once, shame on you. Fool me twice, shame on me. Never again. My next car will not be from Bill Bryan. More

Worst experience with a dealership service in my life. Called before Thanksgiving to set up the appointment, the appointment was made for 12/1 at 830 am. Upon arrival there is not much direction on how t Called before Thanksgiving to set up the appointment, the appointment was made for 12/1 at 830 am. Upon arrival there is not much direction on how to proceed to drop off the vehicle, you just get out go inside and get pointed to your service advisor, not my normal experience with any dealer in my decades of buying and getting serviced through a dealership just very unprofessional. I went in for a simple service & explained my concern of a noise we hear when reaching 55-60 mph, I thought possible wheel bearing, tires or just the sound of a jeep, this being the first jeep I have purchased for my fiancé I just wanted a diagnosis. I explained again how I purchased through a private sale a few weeks ago, the 2012 only had 50k miles on it and sat in a garage most it’s life, we are not sure if the noise is normal or an issue needs to be addressed. During the check in, my service advisor Katie March informed me that there was a recall on the jeep that is “On Chrysler” and they would be swapping out the occupant restraint controller. I said ok sounds good and left in confidence of Katie March’s word saying she would call when they know something. Now in my experience when u have a appointment at a dealership service department they usually diagnose the problem and call within 1.5-3 hours. Well I gave them till 130 pm before I called over 5 hours because I knew recalls could take some time. I asked the receptionist for Katie March I get redirected to a voicemail of a guy, I left a message and then emailed Katie March. After 30 minutes and no return of call or email, I called again asking for Katie, was told she’s with someone, I asked if I could talk to another person was told only my advisor could help me with my service. I then asked for a supervisor or manager, put on hold for 10 min and then informed that the manager was out to lunch and would call me back. 2 hours later the manager calls me back, she was so rude over the phone she told me Katie was doing online training and your tires are over 10 years old that is the noise I said ok thanks even though the truck was 8 years old I found this strange that jeep would put 2 year old tires on a new vehicle they are the original tires(after I picked it up the tires DOT was 5211 meaning made on the 52nd week of 2011 so not over 10 years old still old yes but the principal that I can research and read a date better then a mechanic is insane and very unsettling. She then gave pricing for tires I said no thanks I’m going to shop around. I asked her why they did not call me within a few hours she said it had to wait for the proper technician. She then went on and said the recall was a 3 hour job that’s the reason, I said ok I was not made aware of this at check in I didn’t even know it had a recall and suggested that they let customers know these things. I also suggested that they should not over book more then they can handle. She became combative and said we are not over booked lol Clearly lady, I asked can I come get the vehicle? She said no they are wrapping it up and Katie would call when ready I was hella confused because 8 hours later the car is not done. Katie called me at 410 at this time I was over the conflict and just wanted to be done with this place she told me it’s done we came and picked it up I walked in and was greeted by a kid who asked what I needed I said picking up asked who my advisor was I said Katie he walked over to the other room got the key and paperwork I paid the bill and left. I expected a manager or Katie to at-least show face when I arrived but they did not. When I get home I look over the invoice you will never believe, it said parts on order hold. I was then more confused so I tried to call and got no where so I re emailed Katie asking if the recall was completed she emailed back the next morning no it was not. I couldn’t believe this ya know? I called and asked for t the manager this morning and was transferred to Jason, I explained to him this entire situation just to make him aware of this insanity and he didn’t have much to say I told him I’m gonna leave a review and reach out to corporate. His response “ok” I just hung up on that guy. Now I’m a business owner and I do not bash businesses even when I have a bad experience but this place deserves to be called out. BAD BUSINESS NOT ONLY WILL I NEVER COME TO BILL BRYANS I WILL BE HESITANT TO PURCHASE A DODGE,CHRYSLER,OR JEEP EVER AGAIN. More

I went for service a week before and was told I needed an appointment. Arrived day of the appointment and waited for 20 minutes and finally stopped a tech for help. I was asked my name and who I had an appoi appointment. Arrived day of the appointment and waited for 20 minutes and finally stopped a tech for help. I was asked my name and who I had an appointment with? Fortunately I had his card and the tech said I will get them. Who new! I could have done that and saved 35 minutes of my rides time. More

I have A Dodge Challenger and they have been great about handling any service problems. I would buy and recommend them. I had air conditioning problems. It was oil ut of warranty but low miles. They were ab handling any service problems. I would buy and recommend them. I had air conditioning problems. It was oil ut of warranty but low miles. They were able to take care of it. More

Service was much better than expected and better than any Dodge dealer I've used since I've owned the car over the last five years. Leslie was great to work with and did everything needed to arrange for the Dodge dealer I've used since I've owned the car over the last five years. Leslie was great to work with and did everything needed to arrange for the major repairs needed to get the car operating like new. I got a loaner for two weeks while waiting for the new parts to arrive and to be replaced. Very satisfied...Thanks for a job well done! More

Had to call as warning lights were going off, Jose took the call and was extremely helpful. He did in our opinion, everything he could to help us and satisfy us. Not done yet but we have every confiden the call and was extremely helpful. He did in our opinion, everything he could to help us and satisfy us. Not done yet but we have every confidence that we will not be disappointed. More