I've run a business for 14 years. I have never lost a customer, because I treat them with respect and always make wrongs right. Bassam doesn't share my vision.
After owning and driving the vehicle for two weeks, there were a few problems I needed corrected. I called to schedule service because the vehicle pulled left and I had some brake squealing from the rear. I reached Bassam and after mentioning these problems, he transferred me to service and I was "disconnected." I decided to just drive up to the dealer. I located Bassam, who I'd never met in person, which turned out to be the man who verbally assaulted one of his coworkers in front of a dozen customers two weeks prior when I purchased my car. At first, he was very calm. As I got passed the major concerns of alignment and brake noise, I requested they deactivate daytime running lights. The manual states the dealer can disable at the owners request. Bassam laughed. His coworkers chimed in and said they couldn't do that, or anything else I wanted, because the law doesn't permit them to modify safety devices.
That's a lie. Daytime running lights are not required by law in the United States. I've had them, in addition to seatbelt chimes and other dash indicators I found annoying disabled on every vehicle I've owned. This isn't a question of legality or ability, they just didn't care to do it.
After getting nowhere with the minor stuff, I moved on and focused on the main issues. Bassam said everything I wanted done would not be covered under warranty, so I would have to pay to have them address these things, including the pulling to the left and brake squeal from the rear. The car had 95 miles on it and 11 days of ownership. The $1000 All-Star package I purchased with the vehicle is supposed to also include premium service, which apparently means nothing. Unfortunately, it is not refundable (even though my financing officer told me it was before I use any maintenance, car washes, or other components of this package.)
That's a lie. I asked for not even a refund, but a credit, to purchase all the accessories I was told my vehicle had, but were missing. I proceeded to ask about why my backup sensors do not work, and they said I must not have them on my vehicle even though I was told that vehicles produced late 2013 (mine) had them. This was clearly a dealer error. When I pointed this out, Bassam walked away and said he was done with me.
Ok, that was uncomfortable, but it gets better...
In all my life, I have never been ejected from anywhere. When Bassam walked away, I gave up and moved on, walking into Parts & Service to have them spec out what some CX-5 accessories would cost and then schedule an alignment check. As soon as I walked up to the counter and started talking to the rep, Bassam walked in and told the rep not to help me. The rep looked at me and said "Sorry, I work for him, I can't help you." You could tell this rep didn't like this situation, but he also didn't appear surprised, almost like this has happened before. Bassam then told me to "get out!"
That is right. After being laughed at, lied too, and told I'd have to probably pay for damage done to the vehicle by one of the 38 miles that were on the odometer before I bought it, I walked into the service department to continue to purchase products and services, was denied that, and effectively ejected from the dealership. I have an 11 day old vehicle with under 100 miles and pre-paid over $1600 in dealer-specific services ranging from maintenance to paint sealing, which can't be refunded and am no longer able to use, because I am not welcome back after calmly presenting some very minor, correctable concerns on a new $32,000 vehicle I purchased in under 2 hours with no negotiation; I am the perfect customer and they threw me under a bus as soon as I signed the paperwork. The legality of this situation is simply mind-boggling. In the end, this means I paid $1,600 over invoice, which comes out to $1,200 over MSRP!
After this experience, I don't believe there are any legitimate positive reviews of C.J. Wilson Mazda. Infact, I now suspect most of the sales team spends their spare time posting fake reviews. I owned a Mazda in the 90's, purchased from Oak Lawn Mazda, and I've owned a few Ford's since. I've never had a bad car buying experience, ever. Having made friends with employees of my neighborhood Ford dealer, in sales and service, I wanted to buy a car from them so much, but C.J. Wilson had the car I wanted, and I love the car, but I wish I'd bought it anywhere else.
To forgive or recommend C.J. Wilson for Bassam's blatant unprofessionalism would be a blow to my integrity. As a business owner myself, I know this is precisely NOT how you operate a business. He treats his customers terrible, and his employees even worse. My car appears to have been joyridden to the lot from their satellite dealership, Continental Mazda Naperville, and the wear and tear shows. The morning after I purchased it, the daylight revealed the interior had grease and fingerprints everywhere. As a new customer that was denied basic warranty services and the ability to purchase additional accessories, then ejected from the dealership showroom, I see why Mazda struggled to capture the market share they deserve with their great vehicles. It's a dealership network with members like this.
AVOID THIS PLACE
I Recommend This Dealer:
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