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CJ Wilson Mazda of Ventura - Service Center

4.7

297 Lifetime Service Reviews

6500 Auto Center Dr., Ventura, California 93003

297 Reviews of CJ Wilson Mazda of Ventura - Service Center

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September 23, 2017

"Professionalism"

- ARNO_LMT

In my experience, the vehicle Service Dept. at C.J. Wilson Mazda has earned the rating of 'excellent' because they are a timely, proficient, courteous and professional team.

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Recommend Dealer
Yes
Employees Worked With
September 15, 2017

"Drop in service "

- PDNELSON22

I had a battery issue and dropped in without an appointment. They had it all fixed in less than an hour. Very efficient! Was afraid I would need appointment and have to come back later.

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Recommend Dealer
Yes
Employees Worked With
Raymond Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 15, 2017 -

CJ Wilson Mazda of Ventura responded

PDNELSON22 thank you for the great review. We are here for you! Thanks for being part of the ZoomZoomNation!!

September 15, 2017

"Excellent service everybody was professional and Precise "

- GERRYOMD

Went in for my oil change, Detail Of the car. Everybody was professionalMy car looks greatAnd running great. Both of my serversAdvisesAre friendlyCordialAndProfessional. The gentlemanWorkingOn the carsSpeciallyDetailing the carDoesn't outstanding job.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Raymond Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jennifer Lange
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 15, 2017 -

CJ Wilson Mazda of Ventura responded

Thank you for this outstanding 5-star note! And thank you for being part of the ZoomZoomNation!

September 15, 2017

"Jennifer my service advisor is the bomb. "

- BILL.PICARIELLO

I've been coming here since C J Wilson bought the dealership. Jennifer always greats me with a big smile and takes very good care of my baby (2004 RX8) which looks and runs like it did when I drove it off the lot 14 years ago. Thanks for the great service.

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Customer Service
Quality of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Jennifer Lange
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 15, 2017 -

CJ Wilson Mazda of Ventura responded

Thank YOU for being part of the ZoomZoomNation! To many more years!

September 08, 2017

"Best service, and not like going to a busy, hectic, dealer"

- PETES137

If you want personal service and honesty, bring your car here. that's all there is to say. so I always bring my car here.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 08, 2017 -

CJ Wilson Mazda of Ventura responded

PETES137 we are so happy you always bring your car here too! Thanks for being part of the ZoomZoomNation!!

September 06, 2017

"WOW! What Service."

- TEPSIE

I have bought many cars in my lifetime and have never experienced such wonderful service. I have always been made to feel like one of the family at your dealership. Everyone has bent over backwards each time I come in, and the servicing of my car this time was no exception! If I could, I'd give Ray 10 stars!!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jennifer Lange
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 06, 2017 -

CJ Wilson Mazda of Ventura responded

TEPSIE this is so great to hear and we couldn't be happier to have you in the ZoomZoomNation! Thank you!

September 06, 2017

"Great service"

- Happy customer

I have only had great service at CJ Mazda' service department. I wasn't even aware that the issue I had was covered by their maintenance program. I'm usually greeted by Jennifer but this time I worked with Raymond and he was awesome. As I was leaving Jennifer shouts out the door, a goodbye using my name. Just felt good!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 06, 2017 -

CJ Wilson Mazda of Ventura responded

Thank you so much for this great review! Thank you for being part of the ZoomZoomNation!

August 30, 2017

"Jennifer was FABULOUS!!!"

- Renee

From the moment I arrived, she made me feel like a queen. Although my car is one year old this weekend, you would never know that it just rolled out of the factory. It looks as and performs like new. Getting the service in the past year, was just the best. Jennifer advised me how it works with going forward, so I do not have any surprises. Jennifer is a tremendous asset to CJ Mazda. Make sure you keep her!!! Ray took my phone call and secured the same day appointment. I so appreciated Ray getting me in on a Saturday... seeing it is hard for me to leave work (I live and work in Carpinteria).

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jennifer Lange
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 30, 2017 -

CJ Wilson Mazda of Ventura responded

Renee thank you for the great review. Thank you for being in the ZoomZoomNation!!

August 24, 2017

"Hassle free soluition to a major issue under warranty"

- ALLGOOD

at 80,000 mile....reporting an increasingly troublesome noise to the service department during regular service led the technician to an internal transmission issue as the cause. CJ Wilson immediately stepped up and took responsibility, ordered a replacement, provided a loaner vehicle, and repaired the car under warranty. This was all done quickly and professionally and with zero hassles. It told me that both the dealership and MAZDA stand behind their warranty 100%.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Lange
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 24, 2017 -

CJ Wilson Mazda of Ventura responded

ALLGOOD we are so happy we were able to help you out. Thank you for this great review and for being part of the ZoomZoomNation!!

August 24, 2017

"Airbag Light"

- TRVLNPHYL

Although your service department was unable to figure out why my airbag light comes on and off, I did appreciate their efforts to try and find the problem. Ray in Service was particularly helpful and polite. Our plan is to bring my car back if the indicator airbag light just stays on so Service can try and figure it out. Phyllis Lewandoski

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Gonzalez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 24, 2017 -

CJ Wilson Mazda of Ventura responded

TRVLNPHYL we are sorry we couldn't pin point the problem. Half the trouble is duplicating the issue. Please know that we are here for you and will do everything we can if it comes back on! Thank you for being part of the ZoomZoomNation!!

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