CMA's Subaru of Winchester

Service department This morning I had my second bad experience with the service department. My first oil change was done here and the technician left the fill cap off. This morning I had my second bad experience with the service department. My first oil change was done here and the technician left the fill cap off. While driving home you could smell oil and of course it sprayed oil over my new engine. Second experience I received a recall for my ignition by email this week.It said to contact your dealer and set up an appointment for replacement. I called and was told to come in this morning (9/9/16) at 08:30 am. When I arrived the service writer asked me if they had ordered the part and that he thought they did not have any in stock. WHAT...? When I nicely ask him why they the set this appointment up when they had no part he said "I don't know ". No apologies for my inconvenience. nothing. I also feel they are unprofessional. I will return my business to Dulles Subaru where I bought my first car. They treated me right.Wish I would never have bought from this dealership.I bought here to stay local.. Big mistake....!!!! I won't even get into what the sales department told me before purchasing the car that was not true....of course we all know about car sales people now don't we.... More

The Service Department I find the Service Staff very professional and friendly. My car was handled with care and the service was done in the time frame as promised. They I find the Service Staff very professional and friendly. My car was handled with care and the service was done in the time frame as promised. They always go that extra mile to have my car washed, vacuumed and ready to go when I get there. More

This place is the best!!! The staff is very professional and friendly. I was treated with respect and felt like they really cared. The service was done in a timely manner. I The staff is very professional and friendly. I was treated with respect and felt like they really cared. The service was done in a timely manner. I could not have asked for better service. More

Part and Service Whole staff very unproffessional! As for management worst ever I have had to deal with. This place need to be condem. I witness the worst behavor of m Whole staff very unproffessional! As for management worst ever I have had to deal with. This place need to be condem. I witness the worst behavor of management staff at this place. Stated i had issue they never address it. I as about then Service guy lied to me in my face like they did then change his story after pressing the issue. More

This place is a scam Worst dealership in winchester. They charged me a alignment they didnt do or have record of.They didnt install my caliper back on correctly which dest Worst dealership in winchester. They charged me a alignment they didnt do or have record of.They didnt install my caliper back on correctly which destroyed my rotor and caliper.Then they installed a cheap caliper from advance and charged me dealer price for their screw up.Then later called me after i talked to the " new" manager to tell me it wasnt a stock part and they would fix it. They put the wrong tires on my car and then tried to give me a 10% off coupon, which the customer service guy thought was funny.I spent 2500 dollars on 4 tires a tuneup and a simple brake job. I told them my car will never be there again. I reported them to corporate and the BBB. More

Worst car buying experience in my 60 years Trying to buy a new car at Winchester Mazda/Subaru was a terrible experience. The sales manager should be fired. He was unprofessional, unkind and l Trying to buy a new car at Winchester Mazda/Subaru was a terrible experience. The sales manager should be fired. He was unprofessional, unkind and lost a new car sale from willing and able buyers. In my 60 years on the planet I have purchased many vehicles, new and used. And several more for three adult children. I have NEVER been treated so rudely, disrespectfully and unprofessionally as a customer, in the market for a new car. We will purchase our new car from another dealer. Avoid this place like the plague. More

Worst Parts Department Ever! I have neither purchased a vehicle from nor had a vehicle serviced by Subaru of Winchester and the sales staff has greeted me promptly and has been ve I have neither purchased a vehicle from nor had a vehicle serviced by Subaru of Winchester and the sales staff has greeted me promptly and has been very friendly every time I have visited. My business has been entirely with the parts department and it is the absolute worst I have ever dealt with across any manufacturer. I have now been trying for 3 over weeks to get several parts. I placed my first order on Tuesday, 8/4, and was told everything would be in that Friday, 8/7, when I showed up to collect my order some of the items had not come in because the parts shipped from a different warehouse. I placed a second order for rear differential drain and fill plugs and was told they would be overnighted to arrive Monday, 8/11, and they would call me when the rest of my original order arrived. I never received a call. After hearing nothing regarding my orders for another week and a half, I stopped in again to see if my parts had arrived on Tuesday, 8/18. After saying they knew nothing of my order, they finally found a bag that had my complete initial order but determined my differential plugs had never been ordered. It took the parts staff 40 minutes to look up the plugs and place an order to arrive that Friday. Knowing how inaccurate their arrival dates had been, I did not go back to pickup my order until Wednesday, 8/26. I was handed two bolts in bags, one visually was correct but the other, in a taped not a factory sealed bag, looked very different from the original drain plug. I was told it might be a redesigned part. I took it home and determined the part number on the bag was correct but the bag had been previously opened and the correct part had been switched with another part. I returned to the dealership that same evening to get the problem solved, they placed another order for the same part number and said it was too late to order it for Thursday but it would be overnighted so I could have it Friday. Today, Friday, 8/28, I returned to the dealership again only to be told that the order did not arrive today and I should check back tomorrow, Saturday. This is by far the worst customer service I have received anywhere! More

Used Mercury Mountaineer My wife and I drove 200 miles to look at an 09 Mercury Mountaineer we dealt with Duncan he was one of the internet sales people after taking the vehic My wife and I drove 200 miles to look at an 09 Mercury Mountaineer we dealt with Duncan he was one of the internet sales people after taking the vehicle for a test drive and speaking with Duncan on an issue we purchased the vehicle and drove away smiling More

unprofessional behavior and uncomfortable environment I am a return Subaru buyer and have excellent credit. My experience with this dealership was very unsettling. I will not do business with this dealer I am a return Subaru buyer and have excellent credit. My experience with this dealership was very unsettling. I will not do business with this dealership again. I worked with Randy- his behaviors were unprofessional when it came to the 2003 trade in: he quickly rushed me through the trade in price, appeared irritated when I asked for a rationale of the extremely low trade in price. At one time he throw down the papers on the desk, walked away, and stated "Oh my gosh". He stated it needed a "new engine" this is the first I had ever heard of this. The car had been serviced at the same dealership from 2005 to May 2015. I followed up with the my service department- they were just as surprised as I was. Randy went to get Chuck- his behavior made me very uncomfortable. He repeated told me the car "had a bad engine...how long had it been making the noise... needs a new engine..."He also stated he was not mechanic, but "it needed a new engine." Randy was sitting on my left, Chuck a cross the table, the wall behind me and on my right. Then "Bob" came over stated Í could take the deal with and without the trade in, I was to decide "my choice". And left the table. Chuck continued with the above and added he does not get emotional attached to cars they are for getting from place to place. The car may have needed a tune up - but not a new engine, and the professional behaviors were poor. When I went back to follow up today- to meet t with the general manager. I was told 'he was not here... was not sure when he would be back...did not know his schedule.. "and was told "do not think he has one" a business card. "Bob" then came out from the back and talked with me. However "Bob" did not have a name badge on. He was very apologetic and stated he would "unwind the deal" if I wanted. But then later told me the car was not on the lot it was sold and out of state. Then "Bob" handed he a business card with the name and general managers name on it. It was very disheartening and unprofessional business. I am very blessed to work for a business that does not do business like this. More

Unethical and Immoral Personnel Do not buy anything from this dealership!! We purchased a used car with a power train warranty and within a week we had to have service due to the che Do not buy anything from this dealership!! We purchased a used car with a power train warranty and within a week we had to have service due to the check engine light coming on and they refused to pay for it. All it was is a programming issue and after sitting there all day, was told to bring it to another place because they did not have the equipment to do the required programming and turn the check engine light off. Also the gas gauge on the car does not light up so when you are driving at night, you can't tell how much gas is in your car. We requested they make the gas gauge on the dash light up before we signed the papers on the car and had a verbal agreement with them and they said after the fact since it is not in writing, they are not fixing it. I understand that a power train warranty does not cover certain things, but when they said they would fix it and then went back on their word, how can you trust them. I would expect this from a fly by night kind of place but not from a place like this. What kind of place treats people like this. How do they sleep at night. More