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CMA's Williamsburg Ford
Williamsburg, VA
24 Reviews
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24 Reviews of CMA's Williamsburg Ford
September 01, 2025
If you value your time, communication, and basic respect as a customer, I cannot stress enough—do not take your vehicle here for body work. I dropped off my truck after a fender bender in mid-May, and ac as a customer, I cannot stress enough—do not take your vehicle here for body work. I dropped off my truck after a fender bender in mid-May, and according to the tag they put on my key, it officially went into the shop on June 2nd, 2025. I didn’t get it back until August 29th, 2025, that’s almost 90 days in the shop for a minor repair. Yes, I understand delays can happen, parts availability and insurance approvals can extend timelines. But delays alone weren’t the problem here. The real failure was the complete lack of communication. - I called multiple times, yet they could never give me a timeline, when I pressed for a timeline, they told me 10 days, and after 20 days I called again, they told me probably just another 10 days. - I asked to speak with Nathan G., the Progressive on-site adjuster. I eventually got his contact info, left him a message, and he never called me back. - Later I was told he “sent emails.” I double-checked my inbox and spam folder, I never received a single email from him. And even if I had, if a customer isn’t responding, any professional knows you pick up the phone and call, or send a text. Especially when both the shop and Progressive knew I was actively looking for updates. - When my truck was finally done, no one called me. I had to stop by the shop myself on August 29th and found it sitting finished (possibly since the day before, who knows). Throughout this entire process, I remained polite and patient. I never raised my voice, never acted unreasonable, and gave them more than enough time to do their job. But patience only goes so far when months go by without a single clear update. To make matters worse, because my truck sat mostly idle for nearly three months, I had to take it straight for an oil change and add fuel conditioner to protect the engine. That’s something I did on my own as a best practice, but honestly, the shop should’ve taken it upon themselves to go the extra mile considering how long they had my vehicle. Now, to be fair: Is it fixed? Yes. Did they do a good job on the actual repair? Yes. But good repair work is the baseline, it’s what any competent body shop should deliver. Other shops most likely would have done just as good a job on the repair itself, but with far better communication and customer care. And that’s where CMA completely failed. Good repair work doesn’t excuse 88 days of silence, poor communication, and leaving a customer in the dark. Being without my truck all summer was a huge inconvenience, and what should’ve been a straightforward process turned into a stressful one. This experience has cemented my decision never to do business with CMA again. Not only will I never use their body shop again, but I also won’t be buying a vehicle from CMA Ford. If they can’t handle a repair with honesty and professionalism, I certainly don’t trust them with something as important as purchasing and servicing a vehicle. At the end of the day, it’s simple: treat customers the same way you’d expect to be treated when you do business with another company. More
by mbeni555
Employees Worked With
Chelsea, Nathan
January 06, 2021
I was very pleased with the expedited appointment and the amazing service I received. I worked with David Brown and the tech Chris. I plan on using CMA Ford for all my future service needs. amazing service I received. I worked with David Brown and the tech Chris. I plan on using CMA Ford for all my future service needs. More
by grossryan79
Employees Worked With
David Brown, Chris
October 22, 2020
I purchased a 2015 pre owned Jeep Wrangler. After having I purchased a 2015 pre owned Jeep Wrangler. After having the vehicle for two weeks I noticed a substantial leak from both the drivers and passengers I purchased a 2015 pre owned Jeep Wrangler. After having the vehicle for two weeks I noticed a substantial leak from both the drivers and passengers doors. Contacted the dealership and was advised there’s no 30 day comprehensive warranty. They literally referred me to a YouTube video to fix it myself. In other words not our problem and fix it yourself was my perception. I pushed the issue with management and was told to bring the vehicle in. I did just that, they preformed a leak test, believed they fixed the leaks and returned my vehicle. When I got my vehicle back I noticed the floors were still wet, I was put off by that as it appeared they didn’t even bother to dry them. I cleaned and dried the floors myself. A few days later it rained and my vehicle was wet again and still leaking. Contacted management and was told to bring the vehicle back in. This time they replaced the seals on the doors. Once the repairs were done I went to pick up my Jeep. Lo and behold before I even pulled out of the parking lot I noticed the floors were again wet and my car smelled moldy. They had my car for 5 days and didn’t even bother to dry the floors AGAIN. Keep in mind this was rainwater that sat for 5 days I assume. Not only this time was I returned a wet vehicle but I got the added bonus of a wet smelly musty vehicle. I did let management know of the issue and in fairness to her she did say she owned me a wash and provided me a product to help with the smell. I just find it hard to believe that a dealership would think it’s okay to 1. Sell someone a car with a leak 2. Basically refer the customer to fix it herself 3. Only fix it when the customer pushed the issue 4. Decide to attempt to fix it but return it with wet dirty floors on the first appointment. 5. Return it again after it wasn’t fixed the first time with wet dirty floors again! I do appreciate that they replaced the seals and I am hoping it’s fixed this time! More
by sammidonnelly
Employees Worked With
Sales and Body Shop
July 06, 2020
Have never had a dealership say they’d sell me a car and then sell it to another party while I was in process of obtaining a loan. Quite despicable. then sell it to another party while I was in process of obtaining a loan. Quite despicable. More
by Mad
Employees Worked With
David Brown
June 05, 2020
Great dealership/Great salesman CMA Williamsbug Ford is amazing! I was looking for a new, small SUV, looked at all the major brands and talked to Pete Jefferson at Williamsburg CMA F CMA Williamsbug Ford is amazing! I was looking for a new, small SUV, looked at all the major brands and talked to Pete Jefferson at Williamsburg CMA Ford. He was so helpful! He got me a great deal on the perfect car! When I was in an accident 2 days after I got my car, he was there for me. Called to make sure I was OK and helped make sure my car was fixed good as new. I feel like I can go back and ask him anything and he’s always glad to help. I will definitely seek him out next time I’m looking for a car. More
by Kchaff
Employees Worked With
Pete Jefferson
May 01, 2020
Great place and wonderful people to do business with. I have purchased my 2017 Ford Escape just a little over a month ago. They had the exact vehicle I wanted. My sales person was Stu Young. He was very p I have purchased my 2017 Ford Escape just a little over a month ago. They had the exact vehicle I wanted. My sales person was Stu Young. He was very prompt and very helpful with answering all my questions in regards to vehicle and paperwork. Everyone was great handling the business. Between Mr. Young, Mr. Jess Gentry the General Manager, and the Finance Manager Nick Savalle, they ensured all my paperwork was completed and ready to sign for when we got there. We spent less than a hour at the dealership, test drive included. What a great team to work with! I truly enjoyed doing business with them. And I LOVE my Escape!!! I work for another dealership, however, I will be going back to CMA Williamsburg and will be using their services from here on out! Great job everyone! And thank you for always following up and making sure everything is ok! I fully trust you guys. I highly recommend this place!! More
by thekingsdaughter72
Employees Worked With
Jess Gentry, Stu Young and nick Savalle.
September 14, 2019
Great sales experience at CMA Williamsburg Ford CMA Williamsburg Ford was the third dealership I visited over the past few weeks. Anthony Edds, salesman was amazing! He listened attentively and offe CMA Williamsburg Ford was the third dealership I visited over the past few weeks. Anthony Edds, salesman was amazing! He listened attentively and offered multiple pre-owned vehicles for test driving. Anthony Edds even stayed after closing to complete the sale, on a Saturday night. Everyone worked diligently to ensure I got the right vehicle at the right price with the best possible financing options. No pressure at all. I will definitely visit CMA Williamsburg Ford in the future. Thanks Anthiny Edds for assisting me with my new Ford Flex AWD Limited! More
by Michaelddayrn
Employees Worked With
Anthony Edds
May 15, 2019
The manager and salesperson were excellent The manager Byron and the salesperson Kathleen a excellent team to work together they work a wonderful deal I could have got a better deal they are th The manager Byron and the salesperson Kathleen a excellent team to work together they work a wonderful deal I could have got a better deal they are the best I will return to them in purchase more vehicles. More
by Bonnie
Employees Worked With
Byron and Kathleen
May 14, 2019
Car Buying Experience I was very pleased at the short amount of time it took to purchase this vehicle. The professionalism displayed by the salesman and ease of paperwork I was very pleased at the short amount of time it took to purchase this vehicle. The professionalism displayed by the salesman and ease of paperwork made this experience great. I've purchased 10 vehicles over the years and this was definitely in the top two experiences. I was thoroughly pleased when I drove away in my new vehicle. More
by Mr. Hayes
Employees Worked With
Pete Jefferson
April 29, 2019
Satisfied customer The fairest dealership I have ever dealt with. They made me feel special. Definitely worth the extra few miles drive from Hampton roads. I will go bac The fairest dealership I have ever dealt with. They made me feel special. Definitely worth the extra few miles drive from Hampton roads. I will go back. More
by wl1
Employees Worked With
Byron / Nick
